Technical Product Support Specialist
4 days ago
Staff Solutions Recruitment is seeking a Technical Product Support Specialist to join our team in the Automotive Industry.
This role will be based in Kariega and involve providing prompt and qualified repair support to the Group Commercial dealership network in South Africa and SSA markets.
Key Responsibilities :
- Creating market-specific management information, especially when new products are launched.
- Controlling repair solutions and communication in the market.
- Providing technical support via diagnosis to the dealer.
- Flying doctor function, diagnosing and repairing vehicles onsite at a dealer.
- HV Electric vehicles support, analyzing & diagnosing electric vehicles.
- Minimizing operational costs, covering warranty and goodwill expenses, by ensuring timely and effective development, implementation, and dissemination of information to the Dealers.
- Assessing technical service information solutions for product issues and ensuring timely dissemination of all pertinent information related to the Dealer Network.
- Collaborating with Quality Divisions within the Group to update and inform Dealer organization about the progress in formulating actions to resolve technical issues reported.
- Supporting the Customer Interaction Centre for all technical queries related to vehicles in the market.
- Monitoring the effectiveness of existing diagnostic and repair instructions in the field and ensuring corrective action is immediately taken where technical problems occur.
Requirements :
- NN Diploma / National Diploma / Degree in Electrical / Mechanical / Electronics or Motor Mechanic Trade Certificate with a Master Technician Certificate.
Experience :
- Minimum 5-10 years postgraduate work experience related to mechanical, electrical fault finding and development of technical solutions.
- Ability to handle automotive product support issues.
- Comprehensive vehicle product knowledge.
- Familiarity with Group Aftersales Service systems and processes.
- Problem-solving, task prioritization and multitasking skills.
- Ability to work effectively under pressure and meet strict deadlines.
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