Implementation and Support Specialist

4 days ago


Port Elizabeth, Eastern Cape, South Africa Dye & Durham Corporation Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as an Implementation and Support Specialist. As a key member of our Customer Operations department, you will be responsible for delivering exceptional client experiences through efficient onboarding and ongoing support.

Key Responsibilities
  • Implement GhostPractice software solutions for clients, ensuring seamless integration and optimal performance.
  • Provide comprehensive training and technical support to clients, enabling them to maximize the benefits of our platform.
  • Analyze client needs and develop customized solutions to address their specific requirements.
  • Collaborate with cross-functional teams to ensure smooth project execution and timely delivery.
Requirements
  • Minimum 2+ years of experience in IT or customer-facing roles, preferably with experience in software implementation and support.
  • Proven track record of delivering high-quality results in fast-paced environments.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Demonstrated expertise in Microsoft Office, particularly Excel and Outlook.
What We Offer

At Dye & Durham Corporation, we value our employees' growth and well-being. We offer competitive salaries, comprehensive benefits, and opportunities for professional development.

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