Head Client Liaison

5 days ago

Johannesburg, South Africa The Digital plug Full time

Role purpose
To responsible for all aspects of a business, including daily operations, increase sales targets, and risk management. To retain existing clients by keeping abreast of their digital needs and efficiently delivering high-quality services.

Main duties and responsibilities
Operations
Manages assigned customers and budget base and solve client problems and resolve issues quickly and effectively
Deliver sales presentations to customer, senior management and demonstrate products
Ability to recruit, hire and train successful sales people and Urban Decay Field Staff that fit the brand image and culture
Timely liaise with the account Sales Managers and Account Executives to ensure coordination across the whole business
Compilation and submission of timely, accurate quotations.
Report to business directors through regular intervals and build a business strategy
New business and client retention
Flexibility to ensure client relationships are managed and adopted
Determine the needs of existing clients through research, dialogue and meetings with clients
Deliver on the needs and SLA of existing clients
Obtain client feedback on the services delivered
Maintain sales target
Team management
Creating an inspiring team environment with an open communication culture and Setting clear team goals.
Develop and manage team performance
Mediating interpersonal conflicts.

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