Biobank Client Liaison Consultant

2 weeks ago

Johannesburg, Gauteng, South Africa Crayon Full time

Click through and apply here -

How you'll role

As a Client Liaison Consultant in a client-facing role, you will support and manage the relationships between the business and its clients, including stem cell banking, semen and adipose clients. You will also be responsible for sales and lead management. You should have the ability to provide exceptional service to all clients to ensure that clients receive the best possible experience.

What you'll do

Quality

All employees are required to comply with quality standards to ensure SOPs that govern their area of responsibility are adhered to as well as kept up to date.

Client Services/Marketing

Management of all leads including the initial interaction as well as ongoing engagement to optimise the conversion rate and drive salesProvide clients with information on the service as well as a lab tour to encourage them to register their baby's stem cellsAssist at marketing events such as baby expos and lab open days

Administration

Facilitate the registration process for all clients including registering them on the necessary systems, sending them necessary communication as well as ensuring payment is made before the collection kit is dispatchedIssuing of results and invoices to clientsPrepare and issue gift vouchersChecking completeness of client files and following up with clients regarding any outstanding documentsIssuing storage certificates to clients once they have paid in fullRetention of existing clients when storage renewal periods expireManagement of the emergency kits in hospitals (especially expiry dates)

Logistics

Preparation and dispatch of collection kits from Head Office to the client (or hospital in the case of an emergency kit)Arrangement of the collection of the samples from the hospitals when the baby is born (including ensuring that the collection kit has been packaged correctly etc).Track courier of the collection kit boxesEnsure timeous receipt at the relevant laboratoryManage relationships with the courier company account managers to ensure excellent relationships to assist with logistics

Other

Manage the emergency phone line on a rotational basisManage the driver and collectionsReconcile all courier accounts monthlyApply for and keep import/export permits up to dateEnsure that all SOPs governing your area of responsibility are adhered to as well as kept up to dateReport incidents, log customer complaints and problem solve, read documents and action tasks on the laboratory information management system in compliance with relevant organisational policyComply with all quality assurance requirements and protocols or participate in quality assurance activities

What you'll need

Bachelor's degreeBSc in Microbiology preferredExperience in client servicesExperience working in a lab or biotech company preferredProficient in MicrosoftStrong in client relationship managementExcellent communication skills - written and verbalExcellent interpersonal skillsStrong problem-solving abilityAttention to detailAble to work effectively in a team and cross functionally

Click through and apply here -

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