Client Liaison Coordinator

5 months ago

Johannesburg, South Africa Alfred H Knight Group Full time

WHAT IS ON OFFER

Alfred H Knight has an exciting opportunity for a Client Liaison Coordinator to join the team in Johannesburg. As a Client Liaison Coordinator you will provide administrative support to your team and Manager. The role covers all aspects of managing job administration/coordination from client query through the running of the job and finally to archiving and maintaining the records. The Client Liaison Coordinator will play a vital role in client relations and making sure that our company’s values and professionalism are always displayed. You will also support the Junior Administrators in their learning program until they have been taught and demonstrated the necessary level of expertise within our job management platform (Lab Create) as well as our admin procedures which are in place to ensure standard levels of client and colleague support are met.

ABOUT US

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.

We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.

DO YOU HAVE WHAT IT TAKES

To be successful at Alfred H Knight you will need to display the following:
REQUIRED KNOWLEDGE AND WORK EXPERIENCE

Required Competencies
- Strategic planner
- Highly Organised
- Excellent at multitasking
- Ability to delegate while maintaining organisational control
- Demonstrate good attention to detail
- Ability to work from own initiative with minimum supervision
- Interpersonal skills
- Analytical thinker

Required Qualifications
- Grade 12
- Appropriate tertiary qualification in Office Administration

Required work experience
- 3-5 years experience in Office Administration
- Industry experience an advantage
- Experience and competency working with Microsoft Office (Word, Excel), Google Drive (Gmail, GSheets)

**Responsibilities**:

- Manage and strategically plan the workload & training of the Administrators & Junior Administrators and provide guidance, direction and support to ensure that tasks are completed effectively and timeously within the division.
- Ensure compliance with regulations, best practice and contribute to the development of the organizational policies and procedures.
- Serve as a liaison between the Branch Manager/Shared Services Manager/Site Operations team and the Administrative team in order to support the overall objectives of the division.
- Communicate challenges, repetitive issues/frustrations with Branch Manager/Shared Services
- Manager/Site Operations team and collaborate with in order to develop solutions to improve the
- divisions efficiency.
- Strive for continuous improvement and ongoing learning. Monitoring continuous self-training on systems for Administrators and assist where needed.
- Attend daily plan meetings with management and the operations teams so as to stay informed and aligned with the job progress ensuring better coordination towards the overall objectives.
- Ensuring that the Administrators clearly understand their roles and responsibilities are reducing the likelihood of errors.
- Allocating of tasks to ensure that the overall workload is evenly distributed between administrators.
- Ensure all Administrators reassess and prioritize their workload daily and manage impending TAT issues to avoid delays.
- Monitor and ensure that the lines of communication are open at all time between the Administrator and the clients. Clients are to be updated with respect to the job progress, delays, or deviations from best practice. Follow ups are done by the Administrator when the site operations inspectors have not provided updates.
- Monitoring of the overall site and individual KPI’s in order to evaluate if the team is achieving the divisions objectives.
- Investigate the root cause of a problem when client complaints logged on complaints system and discuss possible solutions in preventing a similar reoccurrence and long-term solutions.
- Assist Branch Manager in co-ordinating leave of Administrators.
- Ensure handovers during time off are concise to enable uninterrupted continuation of jobs on hand and concise and out of office replies are activated with relevant contact details.
- Report validation
- Lab Create Functions - Job Management System
- Regional Dashboard - Oversee that the jobs are updated as is progresses to ensure that the Regional Dashboard is always up to date.
- AHK Shared Drives - File Management System
- Digital Applications
- Tracking courier shipments
- Health and safety
- Human Resource Management
- Ad-hoc Projects / Other

**BENEFITS**:
We are offering an excellent opportu

  • Client Liaison Coordinator

    2 months ago

    Johannesburg, South Africa Alfred H Knight Group Full time

    WHAT IS ON OFFER Alfred H Knight has an exciting opportunity for a Client Liaison Coordinator to join the team in Johannesburg. As a Client Liaison Coordinator you will provide administrative support to your team and Manager. The role covers all aspects of managing job administration/coordination from client query through the running of the job and finally...

  • Client Liaison Officer

    5 months ago

    Johannesburg, South Africa Beautician and Physician Full time

    **POSITION NAME: CLIENT LIAISON OFFICER** **LOCATION: BEDFORDVIEW, GAUTENG** **INDUSTRY: MEDICAL AESTHETIC PRACTICE** **APPLICATION REQUIRMENTS**: - Diploma in Somatology - 2 years+ Somatology Experience - 2 years+ Medical Aesthetic Experience - 2 years+ Clinic Administration and or Management experience - Telesales Experience - Computer...

  • Client Liaison

    7 months ago

    Johannesburg, South Africa Six Sense Full time

    Gauteng, Johannesburg - Annually Cost To Company (Market related) A well-established Travel company is seeking to appoint Client Liaison & Sales Co Ordinator. **Matric** - Travel Diploma. - Prior experience in a role as a Client Liaison Officer and/or Sales Coordinator (requirement) - Travel industry background (A strong advantage) - Ability to multi-task...

  • Client Liaison Officer

    5 months ago

    Johannesburg, South Africa Aon Corporation Full time

    Posting Description: **Client Liaison Officer**: Do you have experience in retirement funding? Ready for your next move? We are hiring! Aon South Africa is recruiting a Client Liaison Officer in our Retirement Funding department, based, on a hybrid basis, from our Head Office in Sandton. The client liaison officer services a portfolio of retirement and...

  • Client Liaison Officer

    5 months ago

    Johannesburg, South Africa Aon Corporation Full time

    Posting Description: **Client Liaison Officer** **Do you have experience in retirement funding? Ready for your next move?** We are hiring! Aon South Africa is recruiting a Client Liaison Officer in our Retirement Funding department, based, on a hybrid basis, from our Head Office in Sandton. The client liaison officer services a portfolio of retirement and...

  • Morning Client Liaison

    4 weeks ago

    Johannesburg, Gauteng, South Africa The Corporate Circle Full time

    Morning Client LiaisonWe are seeking a highly skilled Morning Client Liaison to join our team at The Corporate Circle. This is a unique opportunity to work with a dynamic organization and contribute to the success of our clients.Key Responsibilities:Develop and maintain strong relationships with clients, ensuring their needs are met and exceeded.Provide...

  • Client Liaison

    6 months ago

    Johannesburg, South Africa Tianjin Automotive Parts Inc. Full time

    **Job Title: Supplier Liaison - Automotive Manufacturing Quality Control** **Job Location: BMW Rosslyn Plant, Johannesburg** **Job Type: Part-Time** **Description**: We are currently offering a part-time position as a liaison between suppliers and automotive manufacturers, at the BMW Rosslyn plant. The liaison serves as a representative for the suppliers...

  • Client Liaison Administrator

    5 months ago

    Johannesburg, South Africa Time Personnel Full time

    **Job Overview**: **Date Posted**: Posted 4 hours ago- **Location**: Johannesburg, Gauteng- **Job Title**: Client Liaison Administrator- **Education Level**: High School / Matric- **Job Level**: Intermediate- **Minimum Experience**: 1 - 3 Years**Client Liaison Administrator - Johannesburg (Northern Suburbs).**: Do you enjoy being the “front face” of a...

  • Client Service Liaison

    4 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    Career OpportunityA position has become available for a Client Service Liaison and will be based in the Motor Claims department at Santam, Johannesburg.Job DescriptionThe Client Service Liaison will be responsible for monitoring service and quality levels within the applicable Motor Claims Region. They will manage the broker relationship by attending broker...

  • Client Liaison and Fleet Planning

    7 months ago

    Johannesburg, South Africa Alistair James Company Ltd Full time

    Are you a goal-oriented, driven individual who enjoys communicating with people? Do you swim against the stream and question things? Do you have experience with taking a fast-growing business to greater heights? Are you looking for an environment that challenges you to become your best you? If yes, then you might be perfect for our Client Liaison...

  • VIP Client Liaison Manager

    4 weeks ago

    Johannesburg, Gauteng, South Africa Profession Hub Full time

    VIP Client Liaison ManagerAs a key member of our team, you will be responsible for building and maintaining strong relationships with our most valued clients. Your primary objective will be to increase loyalty and gross win from VIP and potential VIPs.Key Responsibilities:Direct Client Liaison through various communication channelsMonth-to-date tactical...

  • Morning Client Liaison Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa The Corporate Circle Full time

    Key Responsibilities:Morning Client Liaison Specialist role at The Corporate Circle involves cultivating outstanding customer relationships with excellent communication skills.Requirements:B Com or Equivalent degree with experience in the financial/investment/wealth management environment.Proficient in Sage and MS Office.Ability to serve as a liaison between...

  • Client Service Liaison

    2 months ago

    Johannesburg, Gauteng, South Africa Santam Full time

    About the RoleThe Client Service Liaison will be responsible for managing the broker relationship by attending broker visits, conferences, and road shows. This role will involve providing details such as claims processes, service level agreements, and performance metrics to selected brokers. The Client Service Liaison will also be responsible for handling...

  • Client Engagement Liaison Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa Community Active Protection Full time

    Job Title: Client Engagement LiaisonAt Community Active Protection, we are seeking a highly skilled Client Engagement Liaison to join our team. As a key member of our customer service department, you will play a crucial role in ensuring timely resolution of customer queries and complaints.Key Responsibilities:Assign incoming queries and complaints to...

  • Client Service Liaison

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    CAREER OPPORTUNITYA position has become available for a Client Service Custodian and will be based in the Motor Claims department at Santam.JOB DESCRIPTIONThe Client Service Liaison will be responsible for monitoring service and quality levels within the applicable Motor Claims Region. They will manage the broker relationship by attending broker visits,...

  • Senior Client Onboarding Liaison

    2 weeks ago

    Johannesburg, Gauteng, South Africa NielsenIQ Full time

    Job DescriptionJob Summary: The Commercial Operations Liaison is a critical role within our organization, serving as the vital link between our clients and operational teams. This position requires strong communication and organizational skills to manage client needs and operational execution effectively.Responsibilities:Act as the primary point of contact...

  • Client Engagement Liaison Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Community Active Protection Full time

    Job Title: Client Engagement LiaisonAt Community Active Protection, we are seeking a highly skilled Client Engagement Liaison to join our team. This role is responsible for ensuring timely resolution of customer service tickets and providing actionable insights for service improvements.Key Responsibilities:Assign incoming queries and complaints on Salesforce...

  • Head Client Liaison

    5 months ago

    Johannesburg, South Africa The Digital plug Full time

    Role purpose To responsible for all aspects of a business, including daily operations, increase sales targets, and risk management. To retain existing clients by keeping abreast of their digital needs and efficiently delivering high-quality services. Main duties and responsibilities Operations Manages assigned customers and budget base and solve client...

  • Business Liaison Officer

    4 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job Title: Business LiaisonAre you a marketing professional with a passion for brand management and campaign execution? We're seeking a skilled Business Liaison to join our team at Isilumko Staffing.About the RoleThe Business Liaison will be responsible for developing and implementing marketing strategies across various platforms, including print, digital,...

  • African Liaison

    2 months ago

    Johannesburg, South Africa Safari Club International Full time

    **Position**:African Liaison for Government Affairs **Location**: South Africa **Department**:Government Affairs **Who We Are** Hunting is an ancient tradition passed down from the earliest times of man to the present day. Hunters participate directly in the natural world and care enough to make sure that it continues in all of its awesome beauty and...