Client Liaison and Fleet Planning

2 weeks ago

Johannesburg, Gauteng, South Africa Alistair James Company Ltd Full time
Are you a goal-oriented, driven individual who enjoys communicating with people? Do you swim against the stream and question things? Do you have experience with taking a fast-growing business to greater heights? Are you looking for an environment that challenges you to become your best you? If yes, then you might be perfect for our Client Liaison role

Hours:
Monday to Friday plus alternate Saturday mornings

Job Summary

General Leadership / Management Responsibilities-:

  • Serve as the liaison between the Fleet teams and other support functions, and work closely with department managers to understand and meet their needs.
  • Collaborate with division and department leaders; prepare and implement strategic longrange plans and forecasts for space, operational, maintenance and equipment requirements; assist in the preparation, coordination and control of the capital improvement budget for Alistair.
  • Develop and manage department goals, objectives, policies, and procedures; recommend modifications as deemed appropriate and hold team and others accountable.
  • Provide oversight and leadership to direct reports. Set direction, evaluate performance, and align necessary resources to develop, motivate and inspire the team to achieve high results with a quest for continuous improvement.
  • Maintain detailed cost management records and continually review the profitability of fleet and facilities.
  • Conduct quality control and safety inspections of facilities, fleet and equipment; ensure adherence to safe work procedures.
  • Attend and participate in professional group meetings; maintain awareness of new trends and developments in the industry; incorporate new developments to provide a competitive advantage.

Fleet Responsibilities:

  • Manage the Organization's fleet management program, including acquisition, leasing, utilization, preventative maintenance, repair and replacement of vehicle and equipment fleet.
  • Promote a returnoninvestment strategy for assets that includes creative revenue streams and detailed cost management.
  • Participate in annual budget development for staffing, maintenance contracts, vehicles, equipment, materials, and supplies; monitors and approves expenditures.
  • Approve or decline Manual purchase orders raised
  • Maintain records to track vehicle registrations, titles, etc by supervising Compliance officers
  • Perform other duties as assigned or requested by leadership.

Client Liaison Responsibilities-:

  • Prepare and distribute workdetailed monthly, quarterly and yearly reports to clients.
  • Provide required information and documents to clients.
  • Be the main point of contact for all Alistair Group clients
  • Provide support and assistance to other management teams.
  • Confirm invoices before being sent out to respective clients
  • Provide feedback to management on areas of improvement and recommend implementation of enhanced processes.
  • Monitor client satisfaction through followup on solving client issues and problems.
  • Initiate measures to research and resolve clientraised issues and collaborate with clients to identify and implement valueadded services.
  • Supervise Assistant client liaisons
  • Follow up with relevant vendors providing triprelated services to ensure the unimpeded running of trips including Clearing agents, loading supervisors/warehouses, offloading supervisors/warehouses

Essential Skills:

  • Leadership skills to motivate and inspire team members
  • Clear communication skills ensuring clear and candid information
  • Strong management skills ensuring efficient use of resources
  • Computer Literacy to effectively operate and manipulate online management systems
  • Faultless administration skills ensuring accurate and efficient procedures
  • Problemsolving skills to ensure obstacles to progress are overcome

Qualifications:

  • A minimum University Graduate Degree in any relevant discipline or equivalent vocational experience in Transport / Logistics service support
  • LEAN SIX SIGMA (Desirable)
  • Explosives Management/ Knowledge (Advantageous)
  • Project Management (Desirable)
  • Business Management (Desirable)
  • Safety Management (Desirable)


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