IT Network Support Specialist
6 months ago
Analyze network data to determine network usage.
Configure security settings or access permissions for groups or individuals.
Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
Document network support activities.
Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related Networking equipment.
Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
Identify the causes of networking problems, using diagnostic testing software and equipment.
Install and configure wireless networking equipment.
Install network software, including security or firewall software.
Install new hardware or software systems or components, ensuring integration with existing network systems.
Install or repair network cables, including fiber optic cables.
Perform routine maintenance or standard repairs to networking components or equipment.
Test computer software or hardware, using standard diagnostic testing equipment and procedures.
Troubleshoot network or connectivity problems for users or user groups.
Analyze and report computer network security breaches or attempted breaches.
Back up network data.
Create or revise user instructions, procedures, or manuals.
Create or update technical documentation for network installations or changes to existing installations.
Document help desk requests and resolutions.
Maintain logs of network activity.
Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification.
Provide telephone support related to networking or connectivity issues.
Research hardware or software products to meet technical networking or security needs.
Run monthly network reports.
Test repaired items to ensure proper operation.
**Strategy and planning**:
Perform network LAN, WAN and Integrated Voice Network Designs.
LHC MPLS capacity Planning and management.
LHC IP addressing and SUBNET Planning.
Determine the relevant role players involved in the installation/implementation and their responsibilities.
Submitting the necessary change requests for the installation/implementation indicating actions and dates.
Conduct the appropriate pre-implementation testing in accordance with test cases and scenarios developing an installation plan to ensure smooth implementation.
**Operational management**:
Conduct network assessments on client sites and report on findings with possible network solutions.
Manage all site network hardware and equipment, Firewalls, switches, and UPSs.
Arrange Change Control with clients where applicable.
Determine Production system network dependencies and independencies to other equipment/systems and the applicable impact.
LAN / WAN Network connectivity troubleshooting, monitor network equipment/systems and dependent equipment/systems to ensure that the network equipment/system operates according to standards and specifications.
Monitor network equipment/systems.
Recommend, schedule, and perform network improvements, upgrades, and repairs conducting workshops to consult all relevant role players and assign responsibilities.
Manage and/or provide guidance to junior members of the team.
Liaise closely with 3rd party vendors.
Conduct the appropriate pre-implementation testing in accordance with test cases and scenarios.
ITIL Process management.
Montlhly reporting.
Configure, Deploy and maintain Cisco devices.
3 Year Diploma or Degree is essential.
At least 5-7 years related work experience dealing with Network Infrastructure.
Network Support Specialist experience across multiple platforms.
Experience in a healthcare, insurance, banking or financial services environment.
Relevant security certifications in Information security - CISSP an advantage.
Demonstrable experience in managing Service Delivery in an out-sourced environment.
CCNA, CCNP, ITIL Foundation.
Experience 5 - 10 years in an IT Networking Operational environment.
Sound knowledge of Firewalls and Cisco switches.
Driver’s license and ability to travel.
Experience with data management.
Switch firmware management.
Experience documenting and maintaining configuration and process information.
Between 7 - 10 Years
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