Call Centre Agent

6 months ago


Centurion, South Africa SydSen Recruit Full time

Gauteng, Centurion
- R8 000 - R10 000 + Commission Monthly Basic Plus Commission (Market related, Negotiable)

**Call Centre Agent** - Irene, Centurion.

**About the Company**:
Lead Worx is a proud subsidiary of Sydsen Group. Under the expert guidance of industry leading founders, this business grew from a traditional call centre to a state-of-the-art, high tech consumer connectivity hub.

Be it Automotive, Pre-CSI, Recalls, Service Bookings or sales leads nurturing, we connect with consumers and are proud of the business incubation work that is done.

**Job**
**Summary**:
**Primary Duty**:

- Capture, record, and report on new leads as and when they land.
- Manage agreed inboxes to process client communication for the nurturing process and action.
- Liaise with our clients’ outlets to receive and action qualified leads.
- Follow up on leads as and when due.

**Key Responsibilities**:
**Leads Nurturing**:
Nurture all leads, new and exciting, in accordance to the
_Leads Nurturing Method. _(A training manual)

**Call Volumes**:
Maintain agreed outbound call volumes and be available to receive inbound calls.

**Call Quality**:
Maintain the agreed level of professionalism and keep conversations on point and in accordance with the talking agenda provided.

**Conversion Ratio**:
Maintain a conversation ratio of at least 5 % of leads processed.

**Requirements / Skills**:

- Attention to detail
- Diligence
- Previous call centre experience beneficial.
- Ability to do repetitive work
- World-class telephone etiquette and above average pronunciation of the English language.
- Matric

**SYDSEN RECRUIT **(Follow us on Facebook, Instagram and LinkedIn)
- For more information please contact:

- Nina Cronje


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