Customer Care Agent
2 weeks ago
**Job description**
Customer Care Consultant Needed
Our company, One Source Direct, is searching for a Customer Care Consultant on behalf of Zoom Fibre.
Main Purpose of the Job?
Set and drive superior experience for Zoom Fibre Partners (ISP’s, resellers, internal and end users) through management of all customer escalations directed to ZF Partner Relations Team. To provide admin support to ISPs and Resellers Business Partners. You will also be required to provide admin support to ISP KAMs, Growth Managers and the Marketing team, when necessary.
This is an office based Job, working hours Mon to Fri 08:00-17:00
Accountabilities & Responsibilities
- Provides excellent service and support to Zoom Fibre ISP and Reseller Partners.
- Investigate and resolve queries and escalations received from partners.
- Ensures queries logged are resolved within defined SLAs.
- Effectively communicate and escalate with key stakeholders to prevent queries becoming escalations
Measurables
- Queries resolved within SLA
- Quality measures on responses to customers, internal and external.
- CSI from customers, internal and external
Competencies and Minimum Requirements
- Matric
- At least 2 years experience in a customer service or customer support role.
- Knowledge and understanding of the telecoms industry and products.
- Experience using CRM desirable, FreshDesk
- Excellent communication and query management skills
Technical Skills
- Customer Relationship Management
- Query Management
- General Computer Literacy
Salary : Basic R 9 000.00 and Commissions
**Job Type**: Contract
**Salary**: R9,000.00
Ability to commute/relocate:
- Must be situated or relocate before starting to JHB Gauteng
**Job Type**: Contract
**Salary**: R8,000.00 - R9,000.00 per month
Ability to commute/relocate:
- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
-
Customer Care Agent
2 hours ago
Johannesburg, South Africa Cartrack Full time**Education**: - High School (matric) (preferred) **Experience**: - customer care: 3 years (preferred) - call centre: 3 years (preferred)
-
Customer Care Agent
Found in: beBee S ZA - 4 weeks ago
Gauteng, Johannesburg, South Africa Diplomat Distributors Full timeDiplomat Distributors’s job vacancy, Career and Recruitment Job title : Customer Care Agent – Sales Operations Department – Field Sales Department – Gauteng jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 04, 2024 Quick Recommended Links Jobs by Location Job by industries Diplomat South Africa is looking to fill the role of...
-
Customer Care Agent
Found in: beBee S ZA - 2 weeks ago
Gauteng, Johannesburg, South Africa Diplomat Distributors Full timeDiplomat Distributors’s job vacancy, Career and Recruitment Job title : Customer Care Agent – Sales Operations Department – Field Sales Department – Gauteng jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 04, 2024 Quick Recommended Links Jobs by Location Job by industries Diplomat South Africa is looking to fill the role of...
-
Technical Scheduler
7 days ago
Johannesburg, South Africa Samsung Customer Care Center Full timeTechnical Schedular; Supports field teams with technical support Monitoring all technical requests received Acknowledge of technical request from customer or Supporting structures Troubleshoot technical issues Diagnose and assist with technical issue Resolve technical issue or refer to service delivery agent and service coordinator for further...
-
Customer Care Administrator
7 days ago
Johannesburg, South Africa Sandi Crowther Recruitment Full timeGauteng, JHB - Central - R 14 000 - R 17 000 Monthly Cost To Company (Provident Fund contribution, Funeral Fund) **Hyde Park, Johannesburg. **Opportunity exists for Customer Care Administrator with exceptional customer orientation and at least 4 years experience in an administrative / customer service role dealing directly with customers. Responsibilities...
-
Customer Care Consultant
2 days ago
Johannesburg, South Africa StaffCentral Consulting Full time**Job Duties/Responsibilities will include**: Processing of customer complaints Ensure that calls are answered to defined company standards Processing and follow up on customer spare part orders Processing and follow up on estimate requests Processing and follow up on outsourced repairs Covering Reception on a rotational basis Diploma in Customer Care...
-
Customer Care Assistant
2 hours ago
Johannesburg, South Africa Life & Brand Portfolio Full timeLife & Brand Portfolio is looking for a Customer Care Assistant to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services. In this role, you should be an excellent communicator who is able to grasp customer needs and brainstorm ways to fulfill them. If you also...
-
Operations & Customer Service Agent
2 days ago
Johannesburg, South Africa Employ Africa Group Full timeOur client is a rapidly growing marketplace disrupting the logistics industry across Europe. Due to significant existing and future growth, our client is looking for an **Operations & Customer Service Agent** to join their team. Working independently within a team, you will oversee the day-to-day operations of our logistics marketplace, ensuring bookings...
-
Customer Care Agent-7
Found in: Talent ZA C2 - 2 weeks ago
Johannesburg, South Africa Otis College of Art and Design Full timeDate Posted: 2023-10-04 Country: South Africa Location: 17 Angus crescent, Longmeadow Business Estate, Modderfontein, Johannesburg HANDLING OF ALL INTERNAL & EXTERNAL CALLS Log in incidents reports on APPX Call backs must logged and dispatched within 1 minutes 100% accurate capture of details Request as much information from customer in the...
-
Customer Service Agents
Found in: Adzuna ZA B C2 - 7 days ago
Johannesburg, South Africa Adzuna ZA B C2 Full timeAvailable position for Customer Service Agents in SpartanRequirementsMust have matricMust come from technical background/call centre in breakdown assistanceClient service representative experience2 years in call centre for breakdown assistanceMust have knowledge of CRM systems and practices
-
Customer Service Agents
Found in: Talent ZA 2A C2 - 2 weeks ago
Johannesburg, South Africa Hlabahlosile Full timeAvailable position for Customer Service Agents in SpartanRequirementsMust have matricMust come from technical background/call centre in breakdown assistanceClient service representative experience2 years in call centre for breakdown assistanceMust have knowledge of CRM systems and practices
-
Agent - Social Media.commercial Operations Sa
2 hours ago
Johannesburg, South Africa MTN Nigeria Full timeThe key purpose of the Social Media Agent is to ensure an effortless customer experience across MTN’s Non-Voice Channels. The Agent operates within Social Media Customer Care (Non-Voice Channels: Customer Experience and Operations/CXO).They are responsible for engaging all MTN customers (All topics related to MTN products, service offerings, CBU & EBU)...
-
Customer Support Agent
6 days ago
Johannesburg, South Africa Four Point 0 Full timeCustomer Support Agent ( Export ) - 2024-02-01 - 2024-03-01 - Permanent - JHB000026 - Admin, Office & Support- Gauteng, JHB - Southern Suburbs - R160 000.00 AnnuallyElectronic company looking to hire a young, vibrant Customer Support Agent to join their Exports team. **Responsibilities**: - Export administration - dealing with freight forwarders....
-
Customer Service Agent
2 hours ago
Johannesburg, South Africa Energy at Work Projects Full timeAcquisitions agent is responsible for sales and lead conversion targets. - Marketing to both existing and new customers - Follow up on outstanding leads or queries - Handle inbound and make outbound calls according to campaigns - Demonstrate excellent knowledge of product, service offerings and systems - Negotiate and make relevant product and service...
-
Customer Service Agent
22 hours ago
Johannesburg, South Africa Pollock and Associates Full timeCustomer Service Agent Distribution / Transport / Logistics / Supply Chain ~ FMCG / Food & Bev /Agri Johannesburg East, Johannesburg - Gauteng - South Africa Reporting to the National Customer Service Manager you will be required to ensure effective and efficient communication with drivers by issuing special instructions and liaising between drivers and...
-
Customer Support Agent
7 days ago
Johannesburg, South Africa Africa Trailers Full timeWe are your premier provider of innovative mobile trailers, refrigerators, kitchens, and classrooms designed to meet Manufactured Trailer needs for South Africa. We are currently looking for a Customer support agent to support our small team to provide support for the external sales team. Job purpose: - Resolve customer enquiries, concerns, and issues in a...
-
Dutch (Fluent) Client Care Agent
Found in: Talent ZA 2A C2 - 2 weeks ago
Johannesburg, South Africa BGA Recruitment Full timeNB: This position is based in Johannesburg (partly Hybrid)We are looking for someone who will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of...
-
German (Fluent) Client Care Agent
Found in: Talent ZA 2A C2 - 2 weeks ago
Johannesburg, South Africa BGA Recruitment Full timeOur Client in Sandton is looking for a Fluent German Speaker that will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of inbound & outbound...
-
German (Fluent) Client Care Agent
Found in: Talent ZA C2 - 2 weeks ago
Johannesburg, South Africa BGA Recruitment Full timeOur Client in Sandton is looking for a Fluent German Speaker that will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of inbound & outbound...
-
Dutch (Fluent) Client Care Agent
Found in: Talent ZA C2 - 2 weeks ago
Johannesburg, South Africa BGA Recruitment Full timeNB: This position is based in Johannesburg (partly Hybrid)We are looking for someone who will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of...