German (Fluent) Client Care Agent

Found in: Talent ZA C2 - 2 weeks ago


Johannesburg, South Africa BGA Recruitment Full time

Our Client in Sandton is looking for a Fluent German Speaker that will be able to fulfill the following requirements:

To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to.

Key Performance Areas:

Receipt and handling of inbound & outbound calls.
• Ensure that calls are answered timeously, handled efficiently, politely and professionally
• Ensure that careful attention is paid to the information being provided by the caller
• Provide accurate information/instructions to the caller, if required
• Ensure that the call is carefully listened for accurate understanding of the call
• Accurately comprehend the information that has been provided
• Ensure the confidentiality of the information relating to the call
Preparation of Reports (as required) and accurate record keeping.
• Accurately capture the details received from the call.
• Produce professional and detailed reports.
• Assume responsibility for accuracy, and completeness of all tip-off reports
• Evaluate urgency & sensitivity of information received from callers' and demonstrate sound judgement in prioritising and escalation of the matter.
Quality and risk management.
• Adherence to all controls implemented to protect confidentiality of information provided and anonymity of whistleblower
General administration.
• Follow correct procedures.
• Provide assistance where required.


About You
You would need to have the following qualifications
• A minimum of a matric qualification plus 2 - 3 years working experience in a customer services orientated position is a prerequisite for this position
• Any formal qualification will be an advantage


You would need to have the following Experience and Technical competencies:
• 2 - 3 years working experience, preferably in a contact centre would be an advantage
• An excellent command, ie. 100 % fluency in the German and English languages is a necessity
• Fluency in any other Foreign language i.e. Arabic, French, Spanish, Dutch will be an advantage
• All official languages of South Africa are offered. Fluency in any other SA official language would be preferred and would be an advantage.
• Ability to work shifts, public holidays and on week-ends (project and call centre dependent) will be required


  • German (Fluent) Client Care Agent

    Found in: Talent ZA 2A C2 - 2 weeks ago


    Johannesburg, South Africa BGA Recruitment Full time

    Our Client in Sandton is looking for a Fluent German Speaker that will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of inbound & outbound...

  • Dutch (Fluent) Client Care Agent

    Found in: Talent ZA 2A C2 - 2 weeks ago


    Johannesburg, South Africa BGA Recruitment Full time

    NB: This position is based in Johannesburg (partly Hybrid)We are looking for someone who will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of...

  • Dutch (Fluent) Client Care Agent

    Found in: Talent ZA C2 - 2 weeks ago


    Johannesburg, South Africa BGA Recruitment Full time

    NB: This position is based in Johannesburg (partly Hybrid)We are looking for someone who will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of...


  • Johannesburg, South Africa Believe Resourcing Full time

    We have a fantastic job opportunity for German speaking agents. Our client is a dynamic, progressive, Sandton based call-centre, with a focus _to transform the country through their graduate programmes as well as learning and development offered to their employees. They provide _best-in-class business services to enable their clients to yield optimum...


  • Johannesburg, South Africa Believe Resourcing Full time

    **German Contact Centre Agent** Johannesburg|Sandton | Full time **Our Client**: Our client provides specialized and bespoke business services, including receivables management, payment processing and customer services, through scalable and flexible low-cost operations. **What They Can Offer You**: - Salary between R18,000 - R26,000 depending on...

  • Groups & Groups Series Consultant - German

    Found in: beBee S ZA - 2 weeks ago


    Gauteng, Johannesburg, South Africa Tourvest Destination Management Full time

    Tourvest Destination Management’s job vacancy, Career and Recruitment Job title : Groups & Groups Series Consultant – German jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 16, 2024 Quick Recommended Links Jobs by Location Job by industries Description Responsibilities Assess client needs in terms of special interests, special...


  • Johannesburg, South Africa Career Connection Full time

    Must be fluent in German Must have ADSL/Fibre connection (uncapped) **Job Types**: Full-time, Permanent **Salary**: R18,700.00 - R19,000.00 per month Application Question(s): - Are you fluent in German


  • Johannesburg, South Africa Black Pen Recruitment Full time

    **Relocate to Cape Town German Speaking Customer Service Advisor** Our Client is a captive contact centre providing seamless 24/7 customer support services in multiple languages. Over the years, they have diversified into providing 24/7 multilingual contact centre solutions to global names in aviation, telecommunication, retail and finance. **Job type**:...


  • Johannesburg, South Africa Surgo HR & Training Full time

    Our client is looking for bilingual individuals who can speak fluently, read, and write German and English to service their clients worldwide. Their highly engaged environment displays the passion to create a great place for our people to work, and it is teamwork that drives their success. **Essential Functions**: De-escalate situations involving...


  • Johannesburg, South Africa Hospitality Pro Recruitment Full time

    Are you fluent in German and passionate about the Hospitality & Lifestyle industry? If you have answered “YES”, then we have the perfect opportunity for you with a global company! We are looking for passionate, motivated and resourceful Lifestyle Managers, you will use your knowledge, contacts and know-how to deal with interesting and often complex...

  • German Bookkeeper

    Found in: Talent ZA C2 - 2 weeks ago


    Johannesburg, South Africa Moore Full time

    Description Moore Johannesburg is a successful professional services firm, specializing in Advisory, Audit & Assurance and Taxation, within the Moore Global Network. We provide world-class services to our global client base. Our firm is located in Parktown Johannesburg, and we take pride in supporting our clients in many different industries and...


  • Johannesburg, South Africa Pollock and Associates Full time

    Client Care Manager JHB Bank/Fin Services/Insurance ~ ICT Johannesburg North, Johannesburg - Gauteng - South Africa Our client is seeking to appoint a customer centric Client Care Manager who is comfortable dealing at an Executive level. It is essential that you have a valid driver's license, and your own vehicle and can speak fluently in Afrikaans and...

  • German Bookkeeper

    11 hours ago


    Johannesburg, South Africa Moore South Africa Full time

    Moore Johannesburg is a successful professional services firm, specializing in Advisory, Audit & Assurance and Taxation, within the Moore Global Network. We provide world-class services to our global client base. Our firm is located in Parktown Johannesburg, and we take pride in supporting our clients in many different industries and sectors. Our focus is on...


  • Johannesburg, South Africa Bryte Insurance Full time

    Who we are Key Tasks & Accountabilities - Assist all direct customers and travel agents with advice on the Bryte Travel products and services. - Provide administration support to the Call Centre sales agents wherever necessary. - Processing of all confirmations of cover referrals. - Answering overflow calls when required - Making calls to clients or...

  • Tour Guide English

    2 days ago


    Johannesburg, South Africa Guydeez Full time

    Guydeez is looking for passionate and knowledgeable hosts to join our team in **Johannesburg **to deliver private and personalised walking experiences to small groups of travellers. As a Guydeez host you don’t need to be a professional tour guide. We are looking for people who are passionate about their city and want travellers to love it as much as they...

  • German Intermediate Accountant

    Found in: Talent ZA C2 - 2 weeks ago


    Johannesburg, South Africa Moore Full time

    Description Moore Johannesburg is a successful professional services firm, specializing in Advisory, Audit & Assurance and Taxation, within the Moore Global Network. We provide world-class services to our global client base. Our firm is located in Parktown Johannesburg, and we take pride in supporting our clients in many different industries and...


  • Johannesburg, South Africa Glasshouse Recruiting Full time

    Full Time _Johannesburg North_, _Johannesburg West_ November 3, 2023 - December 3, 2023 Medical - Sales & Marketing **Job Overview**: **Requirements**: - Strong Medical Background within Hospital Environment - Relevant academic qualifications a distinct advantage - At least 2 years medical experience in Emergency care and in-service experience - Experience...


  • Johannesburg, South Africa GAAP Point of Sale Full time

    GAAP Point Of Sale is recruiting a Sales Care Representative. This position is based at our offices in Midrand Johannesburg. **Job Specification** - Providing excellent sales care and customer service to our existing clients - Effective handling of queries and complaints with suitable solutions at hand - Handling of additional sales and upgrade sales...

  • Customer Care Agent

    Found in: beBee S ZA - 4 weeks ago


    Gauteng, Johannesburg, South Africa Diplomat Distributors Full time

    Diplomat Distributors’s job vacancy, Career and Recruitment Job title : Customer Care Agent – Sales Operations Department – Field Sales Department – Gauteng jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 04, 2024 Quick Recommended Links Jobs by Location Job by industries Diplomat South Africa is looking to fill the role of...

  • Customer Care Agent

    Found in: beBee S ZA - 2 weeks ago


    Gauteng, Johannesburg, South Africa Diplomat Distributors Full time

    Diplomat Distributors’s job vacancy, Career and Recruitment Job title : Customer Care Agent – Sales Operations Department – Field Sales Department – Gauteng jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 04, 2024 Quick Recommended Links Jobs by Location Job by industries Diplomat South Africa is looking to fill the role of...