Customer Service Associate
2 months ago
**About Zeal Group**
Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe Headquartered in London, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and our Global Hub for Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration
**Role**
Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services. Ultimately they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service Associate come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations
**What you will be doing**:
- Perform in accordance with key performance metrics and contribute as a strong team player by going the extra miles to assist one another.
- Strong adherence to SOPs / manuals when performing daily tasks.
- Escalate to team leader upon detection of gaps/ shortcomings on the existing processes.
- Highlight top enquiries from customers and any common issues for the day.
- Excel in daily tasks by keeping up to date on training and updates on changes to processes / systems / campaigns.
- Pay attention to issues or concerns that require escalation to resolve which may indicate a larger underlying problem.
- Manage customer’s expectation by escalating complex enquiries to Team Leader to explore win-win solutions for both customers and ZFX.
- Attend and participate in daily huddle to understand key highlights on area of focus, new updates, what went well and learning points from previous day.
- Responsible to provide good customer experience on every interaction with clients.
- Embrace ZFX core values and embed these values into the day-to-day tasks when serving clients and dealing with internal stakeholders.
**Requirements**:
- At least 2 to 3 years of relevant experience in customer service / contact centre.
- Experience gained in Forex/Trading industry will be an added advantage.
- Able to multi-task, fast learner, good follow through, problem solving skill, good comprehension, customer relations and proactive mindset.
- **Must be able to work on shifts.**:
- **Fluency in English and Afrikaans language (verbal and written) is a must.**
**Benefits**
- Fully contractual until local entity in SA has been established.
**Interview process**:
- Prescreening session with TA team - 30-minutes
- First interview with Hiring Manager - 1-hour
- Final interview with Head of Dept - 45-mins
-
Sales and Service Associate
1 week ago
Sandton, South Africa Dis-Chem Pharmacies Full timeJob SummaryWe are seeking a highly skilled Sales and Service Associate to join our team at Dis-Chem Pharmacies. As a key member of our cosmetic department, you will be responsible for delivering exceptional customer service and promoting sales of our beauty products.
-
Sales and Service Associate
1 week ago
Sandton, South Africa Scholtz Partners International Full timeAbout the Role:We are seeking a skilled Sales and Service Associate to join our team at Scholtz Partners International.Job Summary:The successful candidate will be responsible for providing exceptional customer service, selling products, and meeting sales targets.Key Responsibilities:Provide excellent customer service and respond to customer inquiries in a...
-
Ecommerce Customer Support Associate
6 months ago
Sandton, South Africa Core Group Full timeJoin the innovative team at Core Group in Sandton, South Africa, where we're passionate about enhancing people's lives through top-quality electronic consumer products. We're seeking an eCommerce Customer Support Associate to deliver exceptional customer service and support the growth of our eCommerce business. **Purpose of Position**: - Provide top-notch...
-
Customer Service Liaison Specialist
2 weeks ago
Sandton, South Africa Neptune Full timeAbout the JobWe are seeking a skilled and professional Customer Service Liaison Specialist to join our team at Neptune. As a key member of our PPS Operations team, you will be responsible for delivering exceptional customer service to our members and associated parties.Job DescriptionAs a Customer Service Liaison Specialist, your primary responsibility will...
-
Gauteng Customer Service Associate
1 week ago
Sandton, South Africa Neptune Full timeJob SummaryWe are seeking a highly skilled Porter/Driver to join our team at ANEW Hotel OR Tambo. This role requires a high level of professionalism, excellent communication skills and the ability to provide exceptional customer service.About the RoleEnsure efficient assistance of carrying guest luggage and providing first-class customer service.Show guests...
-
Sales Associates
2 weeks ago
Sandton, South Africa MAI Recruitment SA Full timeSales Associate/Agent Job Specification We are seeking a dynamic and enthusiastic Sales Associate to join our team. The ideal candidate will be passionate about sales, customer service, and building strong relationships with clients. This role will involve identifying and pursuing new business opportunities, as well as maintaining and growing existing...
-
Sales Associate
4 weeks ago
Sandton, South Africa Tsebo Group Full timeAs a Sales Associate at Tsebo Solutions Group, you will be the point of contact for customers at the checkout, handling transactions and ensuring a smooth shopping experience. You will also contribute to the overall store environment and assist with the preparation and serving of meals and beverages to customers, providing great customer service.Tsebo...
-
Retail Sales Associate
7 days ago
Sandton, South Africa SNWB Full timeAbout SNWBWe are a dynamic retail company seeking a highly skilled and motivated individual to join our team as a Front Desk Representative.Job SummaryThis role involves providing exceptional customer service, working in a fast-paced environment, and ensuring the smooth operation of our front desk area.Responsibilities:Provide outstanding customer service to...
-
Retail Sales Associate
1 week ago
Sandton, South Africa Dis-Chem Pharmacies Full timeJob OverviewDis-Chem Pharmacies is seeking a Retail Sales Associate to support customer service at the cosmetic till point, ensuring a world-class shopping experience. About the RoleAs a Retail Sales Associate in our cosmetics department, you will be responsible for handling customer transactions, merchandising products, and providing excellent customer...
-
Retail Beauty Sales Associate
2 weeks ago
Sandton, South Africa Dis-Chem Pharmacies Full timeJob OverviewDis-Chem Pharmacies is seeking a highly skilled Retail Beauty Sales Associate to join their team in the Morningside Store. As a key member of the sales team, you will be responsible for providing exceptional customer service, promoting sales growth, and maintaining a high level of product knowledge.
-
Customer Service Representative
1 month ago
Sandton, South Africa Affinity Services Full timeAbout the RoleAffinity Services is seeking a highly skilled and customer-focused Customer Service Agent to be the primary point of contact for our clients. In this role, you will be responsible for providing exceptional service and support to our customers, addressing their inquiries, resolving issues, and guiding them through their experiences with our...
-
Customer Service Director
1 month ago
Sandton, South Africa Initiate International Full timeCustomer Service Manager Job DescriptionInitiate International is seeking a seasoned Customer Service Manager to lead our customer service team in Johannesburg. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective service delivery.Key Responsibilities:Lead and...
-
Customer Service Agent
2 months ago
Sandton, South Africa Affinity Services Full timeAffinity Services is excited to invite a passionate and customer-oriented Customer Service Agent to join our team! In this role, you will be the face of our organization, engaging with clients to provide exceptional service and support. Your responsibilities will include addressing inquiries, resolving issues, and guiding customers through their experiences...
-
Customer Service Manager
3 months ago
Sandton, South Africa Initiate International Full timeThe company is seeking an experienced and dynamic Customer Service Manager to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high-performing...
-
Customer Service Agent
2 months ago
Sandton, South Africa Affinity Services Full timeAffinity Services is excited to invite a passionate and customer-oriented Customer Service Agent to join our team! In this role, you will be the face of our organization, engaging with clients to provide exceptional service and support. Your responsibilities will include addressing inquiries, resolving issues, and guiding customers through their experiences...
-
Cosmetic Sales Associate
2 weeks ago
Sandton, South Africa Dis-Chem Pharmacies Full timeJob DescriptionA Cosmetics Sales Associate is required at Dis-Chem Pharmacies in Morningside to provide exceptional customer service and support sales operations.Key Responsibilities:Ensure efficient transactions at the cosmetics till point.Assist with merchandising duties when not serving customers.Escalate serious complaints to management.Serve customers...
-
Customer Service Representative
1 month ago
Sandton, South Africa Shorza Ltd Full timeCustomer Service RepresentativeShorza Ltd is seeking a highly motivated Customer Service Representative to join our team in Sandton. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and service providers.Key Responsibilities:Provide excellent customer service to clients and...
-
Senior Associate
7 months ago
Sandton, South Africa Edge Executive Search Full timeSenior Associate Position: Role: Senior Associate Position: Permanent Location: Sandton **Responsibilities**: - Client Servicing: - Build and maintain strong relationships with clients in the mining and renewable energy sectors. - Understand clients' financial goals, risk appetite, and investment preferences. - Provide tailored financial advice and...
-
Customer Service Representative
4 weeks ago
Sandton, South Africa Shorza Ltd Full timeCustomer Service Advisor RoleAre you a customer service expert with a passion for delivering exceptional experiences? We're looking for a highly motivated individual to join our team at Shorza Ltd as a Customer Service Advisor.This is an exciting opportunity to work in a dynamic environment, providing premium customer service to both customers and service...
-
Customer Service Representative
1 month ago
Sandton, South Africa Shorza Ltd Full timeCustomer Service AgentWe are seeking a highly motivated and detail-oriented Customer Service Agent to join our team at Shorza Ltd. This role involves providing exceptional service and support to our UK-based clients, handling inquiries, resolving issues, and ensuring a seamless experience for our customers.Key Responsibilities:Provide exceptional customer...