Technical Service Associate

3 weeks ago


Sandton, South Africa IOCO Full time

In today's fast-paced business world, companies need to stay ahead of the curve to remain competitive. As a Customer Service Representative at iOCO Infrastructure Services, you'll play a vital role in helping our clients conquer their business Goliaths and scale their empires.

You'll be responsible for managing tickets, escalating issues, and providing exceptional customer service to our clients. You'll also have the opportunity to suggest improvements to workflow and processes, ensuring that our services are always evolving to meet the needs of our clients.

Key Responsibilities:

  • Manage tickets from cradle to grave, ensuring timely resolution and escalation as needed
  • Develop and maintain relationships with internal stakeholders, including technical support teams and colleagues
  • Conduct regular reporting and analysis to identify areas for improvement and optimize our services
  • Participate in ongoing training and development to stay up-to-date with industry trends and best practices

Requirements:

  • 2+ Years' experience in an IT environment
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Knowledge of ITIL Foundation principles and technical IT qualifications

About Our Company:

iOCO Infrastructure Services is a company that values innovation, collaboration, and continuous learning. We're committed to creating a workplace culture that's inclusive, diverse, and fun. As a Customer Service Representative, you'll be part of a team that's passionate about making a difference in people's lives.

Earn a Competitive Salary:

R120,000 - R140,000 per annum (estimated based on industry standards, location, and experience).



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