Client Service Specialist
2 weeks ago
Job Description
Hello Future Client Service Specialist
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our team in FNB Credit Card, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
Deliver individual results through personal effort and skill
Build and maintain strong relationships with our internal and external stakeholders
Are you someone who can:
- Drive significant growth and profitability in the context of cost management
- Manage costs / expenses within approved budget to achieve cost efficiencies
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
- Manage existing clients and grow portfolio through making contact and generating leads
- Resolve all customer queries efficiently, and within agreed timelines.
- Maximise cross sell opportunities and strengthen client relationships
- Prepare business communication that is of a professional standard
- Ensure all communications with clients are professional, resulting in compliments. Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Track, control and influence sales activities with the specific aim to increase sales efficiencies
- Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
- Manage own development to increase own competencies
- Have minimum of Matric as qualification, preferably NQF level 5.
- Have Credit Card experience
- Analytical skill
- Problem-solving skill
- Be able to work under-pressure.
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where iniative is taken and owned end to end
We can be a match if you are:
- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment
Job Details
20/12/24
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