Service Level Manager

5 days ago


Johannesburg, South Africa eSoft Development And Technologies Full time

Service Level Manager

Service level manager provides business feedback related to development and evolution of related IT architecture, business infrastructure, tools and processes.
**Service Level Manager Duties & Responsibilities**
- To write an effective service level manager job description, begin by listing detailed duties, responsibilities and expectations.
- We have included service level manager job description templates that you can modify and use.

**Sample responsibilities for this position include**:

- Analyse and review all service requirements and conduct comparisons with SLA's
- Ensure that the SLA monitors on-going adherence to industry standard and legal requirements, FAIS compliance
- Develop and maintain relationships within Barclays Africa Technology within the Business unit, understanding their requirements and gathering feedback so as to enhance the SLA process
- Explain targets and take accountability for the monitoring and achievement of performance objectives in the department in terms of employee satisfaction, customer experience, cost performance, return on investments, risk, compliance and governance requirements
- Manage departmental budgets including signing off of invoices and quotes within mandate
- Manage and monitor the adherence to industry standards and best practices within the team Information
- Support area within industry best practices by implementing system controls change approval board standards and processes
- Develop concepts and architecture for hardware, software, or network upgrades or additions based on operational issues, customer needs, customer impacts, and/or industry trends
- Typically serves as a team member on 6 Sigma projects
- Delivery and billing of contracted services and related Service Level Agreements - Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value - Provides expert problem management support to the most difficult, high profile client issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit

**Service Level Manager Qualifications**

Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Service Level Manager
List any licenses or certifications required by the position: ITIL, PMP, II, H&S, NICET, IAT, III, IRIS, ET, ICD

**Skills for Service Level Manager**

Desired skills for service level manager include:
Analytic techniques and methods

Business change processes

English

Methods and tools

Applications’ architecture

Banking products & services

IT processes

Microsoft Office Tools

Standard and specific software

IT service infrastructure and its exploitation in both own and other organisations

**Job Types**: Full-time, Temporary
Contract length: 24 months

**Experience**:

- Service Level Manager: 5 years (preferred)



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