Professional Cleaning Services Account Manager
21 hours ago
About Level-Up:
We are a leading provider of professional cleaning services, offering customized solutions to businesses and facilities across various sectors. Our mission is to deliver high-quality, reliable cleaning services that ensure safe, clean, and hygienic environments for our clients.
Position Summary:
The ideal candidate will be responsible for driving sales and business growth by securing new clients and managing relationships with existing clients in need of cleaning services. We estimate the salary to be around $60,000 per year, depending on experience and location.
Key Responsibilities:
- New Business Development: Identify potential opportunities in target industries and markets, utilizing cold calling, networking, and referrals to generate leads and convert them into clients.
- Customer Relationship Management: Build and maintain strong, lasting relationships with both new and existing clients, ensuring customer satisfaction through regular check-ins and addressing any concerns or needs.
- Service Proposals: Conduct thorough assessments of potential clients' cleaning needs and present tailored service proposals that meet their requirements and budget.
- Service Contract Negotiations: Negotiate contracts and pricing with clients, ensuring terms and conditions are beneficial for both the client and the company while maintaining profitability.
- Client Retention: Work to ensure client satisfaction by delivering high-quality service and addressing any issues or complaints in a timely and professional manner, upselling additional services when appropriate.
- Sales Targets: Meet or exceed sales goals and KPIs set by the company, contributing to the growth and success of the business.
Required Skills and Qualifications:
- Proven experience as a Sales Representative, Business Development Executive, or similar role, ideally in the cleaning services or facilities management industry.
- Strong understanding of cleaning service offerings, including regular cleaning, deep cleaning, specialized cleaning, and post-construction cleaning.
- Excellent communication and negotiation skills, with the ability to build rapport and trust with clients.
- Self-motivated and goal-oriented, with a track record of achieving or exceeding sales targets.
- Strong organizational and time management skills, with the ability to manage multiple accounts and sales opportunities simultaneously.
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