Customer Collaboration Analyst

8 months ago

Johannesburg, South Africa Level-Up Full time

**Requirements**:

- Degree
required level
- Business English: Fluent
- Experience in working with senior management
- Computer literacy (Advanced)

**Responsibilities**:
**_ Be the custodians of the collaboration process with the retailers_**
- Understanding roles and responsibilities of different departments in the collaboration
process and determine the need for collaboration within each step.
- Taking lead for the specific retailers collaboration process (setting up meetings, ensuring all
discussions are output focus and are executed).
- Weekly track and share standardized report to all stakeholder (forecast, service level,
upcoming big promotions) based on the maturity of the collaboration process.
- Analyze shared retailer data and identify gaps within the integration of data (e.g. Kolabo data
matching with retailer data).
- Collaborate on promotional volumes with all internal and external stake holders.

**_Identify Gaps & Opportunities_**
- Continuously identify opportunities and gaps per retailer group over all disciplines.
- Manage Service levels (on time in full) and initiate projects to improve on identified problem
areas.
- Continuously putting measures in place to close gaps and measure outputs.
- Continuously improve the maturity of the level of collaboration and integration through
innovative processes and shared learnings.
- Ensure promotional alignment between the retailers and company.
- Daily tracking of promotional uplifts, and communicate any gaps to all stakeholders.
- Daily analyze the forecast vs stock reports per retailer, identify gaps and execute corrective
actions in collaboration with internal and external stake holders.

**_Define strategy per customer group_**
- Alignment of the reporting methods to enable consistent reports (ITIF, IT, IF...).
- Identify areas of improvement, be able to create a project plan to effective involve all relative
stakeholders.
- Measuring all actions and indicating weekly improvement (CLS, forecast accuracy, order
acceptance, order processing, stock availability, returns, promotional accuracy, etc.)
- Setup correct customer classification (according to the customer hierarchy).

**_Promoting value driven process with focused actions_**
- Eliminate manual integration and collaboration with stakeholders to create efficiency.
- Manage master data updates between Retailers and the client to ensure accurate and useful
information.
- Ensure optimal planning and ordering by ensuring orders are processed and expectations are met.
- Manage inputs and insights into the S&OP process.

**Competencies**:

- Proactive and action orientated.
- Must be a team player.
- Achieves Results Effectively.
- Maintains high standards.
- Commitment and motivation.
- Collaborate with others to achieve a common objective.
- Customer orientated.
- Communicates effectively.
- Ability to plan and organize.

**Purpose of the position**:
To be the custodians of the integration and collaboration process by providing a holistic view on
customer collaboration. Proactively identifying gaps to unlock value and efficiency, creating focus,
direction and goals for operational execution while focusing on detailed Retailer projects to deliver
improved results.

  • Customer Support Analyst

    1 week ago

    Johannesburg, South Africa Liyema Consulting Full time

    About the Role:Position: Customer Support AnalystReporting to: Project ManagerType: ContractorDuties and Responsibilities:Provide excellent customer service and technical support to clientsRespond to customer inquiries via phone, email, and chat in a timely mannerIdentify and troubleshoot issues to provide solutionsDocument and track customer issues and...

  • Customer Support Analyst

    7 days ago

    Johannesburg, South Africa Liyema Consulting Full time

    About the Role: Position: Customer Support AnalystReporting to: Project ManagerType: ContractorDuties and Responsibilities: Provide excellent customer service and technical support to clients Respond to customer inquiries via phone, email, and chat in a timely manner Identify and troubleshoot issues to provide solutions Document and track customer issues...

  • Customer Solutions Analyst

    6 months ago

    Johannesburg, South Africa Adcorp Holdings Full time

    **Synopsis** We are excited to inform you that one of our clients in the logistics industry is looking for a Customer Solutions Analyst to engage with customers to resolve issues and concerns related to order management, order status, claims, returns and refusals queries. To serve as the primary point of contact internally sales and business units and...

  • Customer Success Analyst

    8 months ago

    Johannesburg, South Africa Language Recruiters Full time

    **Customer Success Analyst (Dutch-Speaking)** Are you ready to shape the future of the energy sector? Thrive in a fast-paced, dynamic environment? Your journey starts here! Come aboard a innovative team leading the charge in energy transformation. Our client is redefining EV fleet and battery storage solutions, empowering businesses to embrace...

  • Customer Care Analyst

    2 weeks ago

    Johannesburg, South Africa M-KOPA Full time

    **We are looking for a Customer Care Analyst to join our Customer Care group; as we scale up and drive digital and financial inclusion across our markets.**: **Job Purpose**: The primary purpose of this role is to serve as a central contact for **internal device protection operations** and **external third-party solution providers**. The role demands a high...

  • Data Analyst

    1 month ago

    Johannesburg, Gauteng, South Africa Nintex Full time

    About the RoleWe are seeking a highly skilled Data Analyst to join our team at Nintex. As a Data Analyst, you will play a crucial role in developing quantitative views of customer operations at scale, creating reporting for key internal stakeholders, and providing timely insights and recommendations to customer-facing roles.

  • Collaborations Manager

    6 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB HSL, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious....

  • Customer Engagement Senior Analyst

    4 weeks ago

    Johannesburg, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Customer Engagement - Sr. Analyst Working hours 3pm-11H00pm South African time including SA public holidays “TransUnion is committed to finding innovative ways information can be used to help businesses and consumers make smarter decisions.” Chris Cartwright **What You'll Bring**: **What...

  • Manager: Collaboration Systems

    2 weeks ago

    Johannesburg, South Africa Transnet Full time

    Job title : Manager: Collaboration SystemsJob Location : Gauteng, JohannesburgDeadline : December 27, 2024Quick Recommended Links Jobs by Location Job by industries Position Purpose The Manager Collaboration Systems will be responsible for the implementation of collaboration systems in alignment to the group collaboration services lead. The role will...

  • Manager: Collaboration Systems

    2 weeks ago

    Johannesburg, South Africa Transnet Full time

    Job title : Manager: Collaboration Systems Job Location : Gauteng, Johannesburg Deadline : December 27, 2024 Quick Recommended Links Jobs by Location Job by industries Position Purpose The Manager Collaboration Systems will be responsible for the implementation of collaboration systems in alignment to the group collaboration services...

  • Customer Support Specialist

    1 day ago

    Johannesburg, Gauteng, South Africa Liyema Consulting Full time

    About Liyema Consulting:We are a professional consulting firm dedicated to delivering exceptional services to our clients. As a Customer Support Analyst, you will be part of our team that provides top-notch support and solutions to our clients.**Job Summary:**We are seeking a highly skilled and motivated individual to fill the position of Customer Support...

  • Customer Acquisition and CRM Data Analyst Leader

    4 weeks ago

    Johannesburg, Gauteng, South Africa THE SKILLS MINE (PTY) LTD Full time

    The Skills Mine (Pty) Ltd is looking for a seasoned Customer Acquisition and CRM Data Analyst Leader to spearhead our digital marketing efforts.As a key member of our team, you will be responsible for implementing business unit campaigns, providing behaviorally primed audiences, and delivering insightful campaign reports.We are seeking an individual with...

  • Snow Enhancement Analyst

    6 months ago

    Johannesburg, South Africa Pink Elephant Full time

    JOB TITLE - SNOW ENHANCEMENT ANALYST The general purpose of a SNOW (ServiceNow) Analyst is to play a key role in the effective utilization and continuous improvement of the ServiceNow platform within an organization. SNOW Analysts work to understand business processes, gather requirements, design and implement solutions, and ensure the platform aligns with...

  • Data Analyst

    3 weeks ago

    Johannesburg, Gauteng, South Africa Nintex Full time

    About NintexWe're transforming the way people work, everywhere. As the global standard for process intelligence and automation, Nintex empowers organizations to accelerate progress on their digital transformation journeys by quickly and easily managing, automating and optimizing business processes.We improve lives through the technology we build. Our...

  • BI Analyst

    6 months ago

    Johannesburg, South Africa Ovations Group Full time

    **BI Analyst - Banking** **Key Responsibilities**: - Collaborate with business stakeholders to gather requirements and understand their data needs. - Develop and maintain reports, dashboards, and data visualizations using BI tools such as Tableau, Power BI, or similar platforms. - Perform data analysis to identify trends, patterns, and opportunities for...

  • Pricing Analyst

    4 weeks ago

    Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Pricing Analyst - Revenue Growth SpecialistWe are seeking an experienced Pricing Analyst to join our team at Network Recruitment. This role offers a unique opportunity to leverage your expertise in pricing strategies and data analysis to drive revenue growth and enhance customer satisfaction.As a Pricing Analyst, you will be responsible for developing and...

  • Customer Technical Services Analyst

    6 months ago

    Johannesburg, South Africa Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Cdd Analyst

    7 months ago

    Johannesburg, South Africa FROGG Recruitment Full time

    **CDD Analyst** A well-established client seeks a CDD Analyst with 2-4 years’ experience. **Salary**: Market-related CTC **Minimum Requirements**: Bachelors Degree 2 years AML working experience in the banking industry Implement and manage customer due diligence duties. Ensure customer records are well maintained. Assist relationship managers and...

  • Lead Solution Analyst

    6 months ago

    Johannesburg, South Africa SPECD (Pty) Ltd Full time

    Gauteng, JHB - Northern Suburbs - Hourly Basic Salary (Market related, Negotiable) **A banking client seeks to hire an experienced and qualified LEAD SOLUTION ANALYST to join their **Salesforce team.** **The team is embarking on introducing new functionality that allows customers to use WhatsApp to upload supporting documents.** **JOB DESCRIPTION**: **Job...

  • Reporting Analyst

    7 months ago

    Johannesburg, South Africa Isilumko Staffing Full time

    POSITION SUMMARY: The FSTC is seeking an experienced Reporting Analyst with a deep understanding of the Financial Sector, including its transformation imperatives as embedded in the Financial Sector Code of 2017. The Reporting Analyst’s core responsibility is to analyse, design, develop, and the ongoing maintenance/management of reports as well as...