Call Center Agent

5 months ago


Johannesburg, South Africa Servest Careers Full time

**Job Context**:
Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation.

Applications are invited for a vacancy exists for a dynamic and driven Call Centre Agent to join a team based at the Head Office in Waterfall. This role reports directly to the Client Care Desk Team Leader, in the Shared Services Business Unit.

**Minimum Requirements**:

- Answer incoming calls ranging from customer service, telesales, and general enquiries
- Route calls to appropriate colleagues
- Management and resolve customer complaints
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Log and transfer sales leads to relevant divisions
- Document all call information according to standard operating procedures
- Recognise, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports daily
- Keep up to date with product, service, and process knowledge
- Social Media Community Management
- Other duties as assigned

**Duties & Responsibilities**:

- Matric (Grade 12)
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situation appropriately


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