Outbound Call Center Representative

4 months ago


Johannesburg, South Africa Smartworks Service Full time

**Job Description: Outbound Call Representative**

**Position**: Outbound Call Representative / Appointment Setter

**Location**: Remote

**Job Type**: Full-time

Pay: $6.00

**Responsibilities**:

- Make outbound calls to prospective clients based on provided lead lists.
- The goal is to set an appointment with a licensed insurance agent
- Present and explain insurance products and services to potential customers.
- Effectively communicate the benefits and coverage options of various insurance policies.
- Gather necessary information from clients to provide to a licensed insurance agent.
- Update customer records accurately in the company database.
- Escalate real opportunities while on the call to a closing department

**Requirements**:

- Proven experience in outbound call centers or telemarketing environments preferred.
- Excellent verbal communication skills with a clear and engaging telephone voice.
- Ability to articulate product features and benefits clearly and persuasively.
- Strong negotiation and persuasion skills.
- Basic computer skills and familiarity with CRM systems.
- Ability to work independently and as part of a team.
- High school diploma or equivalent; college degree a plus.

**Additional Skills**:

- Knowledge of insurance products and industry terminology preferred.
- Experience with customer relationship management (CRM) software is advantageous.
- Proficiency in English is a must.

Pay: R5,00 - R6,00 per hour

**Experience**:

- Customer service: 1 year (preferred)


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