Senior Account Manager

4 weeks ago

Midrand, South Africa Vodafone Full time

**Role purpose**:
As a Senior Account Manager, you will be responsible for retaining and growing a portfolio of Vodacom’s strategic accounts. Through effective and proactive relationship management up to C-Level, you will be a trusted adviser and be well placed to identify business challenges and how they can be addressed by Vodacom’s wide portfolio - ranging from Cloud, Hosting, Security, IoT, Unified Communications as well as traditional fixed and connectivity.
You will have a deep understanding of industry trends and will use this external knowledge plus your relationships within the organisation to work collaboratively and strategically.
In addition, you will work with the internal colleagues supporting the account to ensure that customer experience and Net Promoter Scores (NPS) are at always at optimum levels.
You will input to and influence decisions and provide specialist skills and knowledge relating to your customers.

**Your responsibilities will include**:
Delivering and exceeding against Sales performance targets measured through new contract signings, revenue growth and profitability
Creating and driving Account plans / sales strategies to deliver against KPIs, balancing retention & growth
Understanding the customer’s industry and developing a specific strategy and business plan in line with Vodacom’s product and service portfolio
Implementing and managing contingency plans to deal with internal/external business issues that impact upon revenue, cost or margin
Driving NPS improvement through delivering end to end customer experience through effective relationships
Customer Lifecycle Management including new business acquisition, service upgrades, contract renewals and churn management.

**Technical / Professional Qualifications**:
Matric/Grade 12 is essential.
A 3-year commercial (BCom/Business Science, IT) Degree or Equivalent qualification will be an advantage.
A minimum of 8 years’ experience in Account Management.

**Core competencies, knowledge, and experience**:
Experience in Sales Planning and Account Management
Plan sales activities for accounts within relevant specific industries and forecast sales, revenues, and risks
Identify and qualify opportunities to develop new business
Monitor and manage Customer Satisfaction and NPS

Knowledge of Vodacom Business Products & Services (Technology, Features and Benefits)
Understand Vodacom Business portfolio, including Cloud, Hosting, Security, IoT, Unified Communications, Fixed & Mobile Connectivity
Understand customer needs and explain the impact and value of Vodacom Business strategy and solutions compared to our direct and indirect competitors
Understand the systems and integrations and SLAs and OLAs

Proven track record in Solution Selling
Win and retain Customers by identifying their needs or business challenges, and matching them to Vodacom Business products and services
Identify opportunities to win more business by up-selling and cross-selling
Understand the systems and integrations and SLAs and OLAs

Ability to Negotiate at different levels, including C-Level
Respond positively and professionally to objections, and address the Customers’ needs to successfully close a sale
Use a range of techniques and approaches to make agreements that add value to Vodacom Business and our Customers
Understand Customers' commercial drivers and leverage them in negotiations to maintain a healthy profit margin

Attitude of Competing to Win
Bring energy and passion to work and always aim to beat the competition
Know what the competitors are offering, how our offer compares and use market data to drive decisions
Live by the Vodacom Spirit Behaviours

Closing date for Applications**:18 August 2023**

The base location for this role is, **Vodacom Campus, Midrand.**

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

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