Senior Account Manager

6 months ago

Midrand, South Africa DSM Full time

**Job Title: Senior Account Manager**
**City, Country: Midrand, South Africa**
**Work mode: Hybrid**

As a Senior Account Manager for TTH, you’ll be creating close relationships with our clients to translate their needs into dsm-firmenich projects, as well as working proactively with creative new projects for the inspiring world of flavours. The Senior Account Manager is responsible for promoting and selling a variety of flavours to major and or key accounts, as well as grow sales profitability and build long term client relationships.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

**Your key responsibilities**
- Define account objectives, develop commercial strategy, understand and document the competitive landscape, implement through account plan.
- Identify, document and question client for more business potential - Maximize business Vitality/Pipeline.
- Develop successful working relationship with (new and existing) clients, establish dsm-firmenich as key partner to obtain briefs for profitable business.
- Get clear and complete briefings from clients, translate their needs into dsm-firmenich projects and brief the creation and development team.
- Monitor client satisfaction and initiate corrective action where needed.
- Plan, prepare and set objectives for client face to face meetings (Contact report template).
- Negotiate with clients’ prices for new business and price increases for existing items.
- Complete briefing from clients, translate their needs into dsm-firmenich projects; brief creation and development teams Anticipate clients’ needs and lead proactive projects to generate new business opportunities (must use brief template).
- Define accurate pricing and margin parameters for each project, according to guidelines, and enter properly all project Information in project management system according to established rules (including regulatory) (including project models rules in Flavors) Lead/coordinate projects with internal partners and with clients (including flavour submissions) Understand GP vs GM.
- Drive projects towards the best possible solution for both the client and dsm-firmenich - attention to sense urgency.
- Share visit reports within 72 hours, client information and feedbacks, and when needed conduct post-mortem analysis.
- Manage products life cycle with MDM, demand planning, customer care and supply chain to ensure high level of service to clients and good working practices for dsm-firmenich (such as good forecasts).
- Monitor sales and profitability versus objectives, provide input to monthly and quarterly Sales forecast and LE’s (latest estimates).
- Monitor and optimize all other financial aspects of the account, in particular expenses (incl. market research) vs budget and clients over dues vs objectives.
- Make sure all commercial data and documentation are accurate and properly maintained (see details in Commercial Assistant’s job description).
- Close working relationship with Commercial Assistant to ensure all admin and systems up to date.

**We bring**
- The ability to be a part of a highly creative and imaginative team in an incredibly competitive and inspiring industry.
- A challenging and rewarding function embedded in a team of passionate professionals.
- A rich history and a promising future of bold scientific innovation and passionate creation with our customers.
- The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
- A flexible work environment that empowers people to take accountability for their work and own the outcome.
- A firm belief that working together with our customers is the key to achieving great things.

**You bring**
- Confidence in your ability to communicate with others in a clear, concise, and precise manner.
- Bachelor’s degree or diploma in Food Technology / Food Science.
- Minimum 5 years working experience in sales and or business development within the food and beverage industry.
- You consider attention to detail to be one of your signature strengths.
- Language knowledge: fluency in English.

**Our recruitment process**
Deadline to apply**:31th of May.**

**Equal opportunities commitment**
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there’s a place for everyone with us.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportuniti

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