Customer Service Rep

3 weeks ago


Gauteng, South Africa iMiniyethu Full time

Our client is looking to employ a Customer Service Representative to join their team.

**Requirements**:

- Grade 12/ Matric
- Relevant Qualification
- Computer skills
- At least 3 years experience

**Competencies**:

- Experience in handling exports queries, documentation and coordination with internal and external agencies.
- Experience working with customer support.
- Sound knowledge and working experience on Microsoft Excel (intermediate level).

**Duties and Responsibilities**:

- Compile an order in-take report and submit to the CSR Manager on a daily basis
- Promote and sell the slow moving and warehouse 32 stock to customers while contributing to team effort by accomplishing related results as required.
- Liaise with the operations and dispatch staff to ensure that customer requirements are met
- Update customer price lists when price changes occur
- Ensure that internal staff have all the relevant information so that invoicing can be done timeously
- Manage incoming calls and ensure that all customer demands are met
- Direct customer queries to the relevant party
- Check the inventory on hand on a daily basis based on customer forecast
- Conduct an MDI (Managing Daily Initiative) on a weekly basis with the dispatch, production, receiving and sales staff to address problem areas within each department
- Recommend potential products and services to customers
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Load customer orders on the system to create a sales order
- Create a job card based on the sales order
- Ensure that all orders are accurately created and timeously distributed to the production department
- Request the a time frame from the Production Supervisor regarding urgent orders
- Communicate the time frame to the Dispatch Supervisor to ensure that delivery occurs within the allocated deadlines
- Liaise with the Finance department regarding customers that are on hold Classification
- Send correspondence to the Finance Department regarding customers accounts that are suspended
- Provide customers feedback in terms of urgent orders as well as materials that are out of stock
- Participate and assist with stock take as required

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Gauteng, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)


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