Customer Service Rep: Africa

6 days ago


City of Johannesburg Gauteng, South Africa Zeal HR Full time

**Introduction**:
Our international client, a mining products and services company based in Johannesburg, has an opening for a **Customer Service Representative: Africa.**

**Key role**:
**Requirements**:

- Grade 12
- Communication skills in English and Afrikaans (oral and written)
- At least 2 years of Order Management Experience from quoting to final delivery of the goods and beyond
- Excellent organisational skills and very detail-oriented (high-output and able to manage multiple projects)
- Experience with ERP systems and concepts (preferably Oracle’s Order Management, Finance, and/or Inventory modules)
- General knowledge of Customs clearance procedures, INCO terms and export documentation
- Works well under direct supervision and follows standard procedures and written instructions to accomplish assigned tasks

**Desired skills/ experience**:

- Experience in reading/understanding Technical Catalogues, in both hard/electronic versions
- Engineering/ technical background
- Accounting principles knowledge
- Knowledge of and operational experience in international distribution and warehousing
- Experience in the mining industry is preferable but not required
- Good Knowledge of MS Office® suite of tools with emphasis on MS Excel

**Primary duties**:

- Prepare and manage Quotes and Sale Orders throughout its life cycle
- Support Customers located in the Africa (ex: product availability and price; invoices, shipment date, claims, returns etc.)
- Work closely with Sales Managers
- Manage a portfolio of Sales Orders to ensure escalation and resolution of late product deliveries
- Interact with other global organizations such as Supply Chain, Products Department, After Market & Fleet.
- Process and manage Claims and Return of Material Authorization (RMA)
- Manage key operational reports and ascertain compliance with established key performance indicators
- Support Finance organization
- Create Invoices and other customer facing documents, ensure customers receive Invoices via mail / mail
- Maintain customers, customer master files, and sales records up to date in compliance with BLY record retention policy
- Compile export documentation and ensure compliance with Domestic and international Trade Compliance rules and regulations (as applicable to the Region)

**Salary**: Market related


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