Rental & Used Operations Rep

3 days ago


Gauteng, South Africa Caterpillar Full time

**Career Area:**:Marketing / Sales / Product Support

**Job Description:
**Primary roles of the incumbent include**:

- 1. Conduct detailed analyses of dealer rental operations (coverage, forecasting, inventory management, rental fleet utilization, and orders and claims processing, etc.) with special emphasis on streamlining processes and improving dealer rental business profitability.
- 2. Counsel dealers on methods to improve rental productivity measures. Evaluate dealer performance one-by-one, and develop appropriate recommendations to optimize dealer participation in the rental opportunity for the assigned service territory.
- 3. Evaluate the training needs of dealer rental operations staff and leverage existing materials and resources to satisfy those training requirements. Includes the use of Industry and Product Specialist for Cat and Allied equipment as well as the training curriculum housed on the Cat Rental College.
- 4. Utilize the established rental operational and financial benchmarks in order to measure the health of the dealer’s rental business.
- 5. Counsel dealers on rental operations information systems including advantages, shortcomings and implementation plans.
- 6. Leverage the Cat Dealer Advisor and Caterpillar resources to counsel dealers on operational process improvement opportunities that will contribute to achieving a top level of customer satisfaction and improved profitability in rental operations.
- 7. Improve dealer rental fleet integrity and growth based on profitability.
- 8. Counsel dealers on an optimal rental rollout strategy, maximizing dealer profitability.
- 9. Insure the health of the Caterpillar Rental Store during the General Construction Distribution deployment.
- 10.Utilize CRSI for effective used equipment inventory management.
- 11.Drive integration of Rental, Used and New to satisfy customer demand and maximize population growth.
- 12.Counsel dealer on the optimal and profitable usage of the CAT Certified Used program.

The position manages the completion of its own work assignments and coordinates work with others. Typical internal customers include employees from two or more work groups in a Division. External customers include two to ten Dealers and their customers. In the position, it is crucial to quickly and correctly identify problems that may not be obvious. The incumbent solves problems by finding the best course of action, within departmental guidelines, from many existing solutions. The incumbent is free to discover the best way to complete job assignments in order to achieve desired results. Work is reviewed after completion, except in the most complex or high impact situations. Impacts key quality goals including Customer Satisfaction, Continuous Improvement, timeliness, Accuracy, Efficiency, Cost Savings, Process Quality, Profitability, etc. The position works to develop innovative Processes or methods to best use resources or technology in meeting the quality goals.

The position typically requires travel of at least 25%.

**BACKGROUND/EXPERIENCE**:This position requires a college or university degree or equivalent experience. Incumbents usually have had 6 to 8 years prior experience in field assignments and have demonstrated the ability to work well alone, to communicate effectively and to influence others in the work group, dealer personnel and customers. Incumbents will have demonstrated the ability to work on larger scale, more complex assignments and provide direction to lower level reps on project assignments.

**Additional Information**:
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Caterpillar is an Equal Opportunity Employer (EEO).

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