Customer Services
17 hours ago
RESPONSIBILITIES:
Delivering customer support services by:
- Conducting daily customer service level surveys by making daily telephonic contact, questioning and recording responses
- Ensuring that collection requests are logged correctly on the collection/approval site
- Preparing freight quotations by requesting and processing freightware data (A/c no, area senders & receivers), service levels, quotations, dimensions, weights), faxing printed quotation(s) to customers
- Investigating and resolving queries / problems through waybill and discrepancy report
- Analyzing, verifying, and determining status, communicating such findings to customers
- Maintaining / supplying customer stationery
- Administering discrepancy manifest in terms of collating all discrepancy reports to master records (Excel)
- Advising customers and communicating with branches regarding misroutes
- Checking scanning details; updating master record information, recording bay schedules in master report; reviewing endorsed waybills via claims and administering claims procedure
- Monitoring third party agent POD’s by printing outstanding POD report (per day) verifying status, marking dispatch trip sheets, resolving queries and faxing copy waybill/s to customer
**REQUIREMENTS**:
- Grade 12 (Matric) - Minimum
- Studying towards certificate in customer care / call center management would be beneficial
- 2 years general clerical experience
- 3 years working experience within call center environment
- Basic understanding of Freightware or similar freight management system
- Excellent geographical location skills would be beneficial
- Ability to work with both mass and volumetric weightings
- Excellent verbal and written communication skills
- Commercial arithmetic calculations
- Ability to operate general office equipment
- Excellent interpersonal skills
- Ability to handle customer queries and complaints - taking the necessary corrective action as and when required
- Ability to work under pressure and to meet deadlines the majority of the time
- Ability to work unsociable hours as and when required
- Ability to work unsupervised the majority of the time
- Ability to work as a team player
- Assertive
- Self-motivated
- Reliable
- Own transport to and from work
**Job Types**: Full-time, Permanent
Ability to commute/relocate:
- Gauteng, Gauteng: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
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