Customer Service Assistant

1 week ago

Nelspruit, South Africa M Direct Marketing Full time

Our client located in Nelspruit is currently looking to add a Customer Service Representative to their growing team

About the Job:
Act as primary coordinator for all client and customer requests. Listen to client and customers’ questions, concerns and provide technical answers and responses. Process customer quotes, orders, calculate charges and prepare invoices, billing and reports. Review customer orders, handle returns and resolve complaints or issues. Communicating effectively with team members is critical to providing superior customer service.

Responsibilities and Duties:

- Serve as the primary point of contact for inquiries from clients and customers with respect to: quotes, orders, invoicing, returns, shipments, reports and billing.
- Build and maintain client loyalty by providing prompt, friendly service.
- Ensure delivery of excellent customer service by providing timely, accurate and detailed processing of quotes, orders, and all other client inquiries.
- Communicate and coordinate in a positive manner with team members and other departments to address client issues and resolve problems expeditiously and report resolution back to client.
- Provide customers with technical advice and solutions based upon product offerings.
- Maintain and improve quality results by following standards; recommending improved policies and procedures.
- Manage and organize detailed client and customer data by updating account information.
- Prepare and distribute monthly sales reports to appropriate parties.
- Support management in a variety of administrative projects and tasks as needed.
- Special projects including but not limited to: marketing mailings, customer surveys, trade show assistance and follow-up. Proactively contribute ideas on ways to improve or optimize customer service and sales support procedures..
- Obtain shipping quotes from transportation companies as needed
- Perform other duties and responsibilities as required.

Job Requirements:

- Matric certificate
- Customer service experience in an inside sales position role focused on phone & online interactions is an asset.
- Proficient in Microsoft Office (e.g., Outlook, Excel, Word, PowerPoint)
- Wide range of experience using major social media platforms and web design software.
- Ability to communicate in written and spoken English at an expert level along with strong people skills.
- Proficiency in written and spoken English
- Solid organizational skills including attention to detail and multitasking skills
- Strong analytical and problem-solving skills
- Ability to work well within teams
- Ability to work under pressure
- Forward thinker, creative, innovative and entrepreneurial

For more information y contact Thulile on: 0767097333/ 013 110 1172

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Nelspruit, Mpumalanga: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

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