Customer Service Ambassador
4 days ago
Location: Mpumalanga
Estimated Salary: R250,000 - R350,000 per annum
About the RoleWe are seeking a Customer Service Ambassador to join our team at Accor Hotel in Mpumalanga. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests and ensuring that their stay with us is memorable.
Key Responsibilities- Greet and check-in guests, respond to requests and settle accounts while providing outstanding service.
- Take initiative to add a personalized experience for our guests.
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through upselling.
- A service-focused personality is essential.
- Experience is an asset.
- Prior experience working with Opera or a related system is preferred.
- Fluency in English is required, with additional languages being a plus.
- An employee benefit card offering discounted rates at Accor hotels worldwide.
- Learning programs through our Academies.
- The opportunity to develop your talent and grow within your property and across the world.
- The ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21.
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