Customer Service Representative: Europcar Nelspruit
4 days ago
Job Overview
We are seeking a skilled and friendly Customer Service Representative to join our team at Europcar Nelspruit. In this role, you will be responsible for providing exceptional customer service, handling rental transactions, and performing various administrative duties.
Key Responsibilities
- Rental Transactions: Effectively handle all aspects of the customer's check-out and check-in rental transaction in accordance with company procedures.
- Reservation Management: Make, amend, cancel, and monitor reservations as required.
- Customer Service: Provide excellent customer service, effectively assisting with customer queries.
- Administrative Duties: Perform various admin and general office duties, such as capturing fuel, VRV's, non-revs, etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, and handing in and recording of customers' lost property recoveries from vehicles.
- Vehicle Security and Quality Control: Ensure the security and quality control of vehicles and other company property.
- Identification and Reporting: Identify and report expired licenses, service due vehicle, and any other issues not conforming to our quality standards.
- Branch Environment: Adhere to good housekeeping and general cleanliness standards for the branch environment.
Requirements
To be successful in this role, you should have:
- A minimum of 2 years' front office/customer service experience.
- NQF level 4 (Matric or equivalent).
- A Code 8 driver's license – must have at least 1 year's driving experience.
- Computer literacy.
Estimated Salary
The estimated salary for this role is around R180,000 per annum, depending on experience.
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