![Bonafide Human Capital (Pty) Ltd](https://media.trabajo.org/img/noimg.jpg)
Service Advisor
2 weeks ago
Our well known automotive dealer client based in Nelspruit currently holds a vacancy for an experienced Service Advisor.
Preferences:
- Previous Service Advisor Experience within a Dealership environment, mandatory.
- Preferably located in the Nelspruit area.
The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers.
The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion, and stays in constant communication with the customer during the repair process.
**Position Overview**:
**Specific Role Responsibilities**:
**The responsibilities of a Service Advisor include the following tasks**:
- Receive customers in a professional and friendly manner in order to ensure they feel valued.
- Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.
- Prepare service estimates, sell routine maintenance/ repair services, and conduct follow-ups regarding services and customer inquiries.
- Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
- Maximize customer awareness of all products and services available.
- Create collaborative internal and external partnerships in order to expedite service delivery.
- Schedule appointments, answer phones, and handle queries.
- Assist with the coordination of alternate transportation, car rental reservations, shuttle services, etc.
- Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc.
- Maintain customer database with contact details and information.
- Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
- Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
- Ensure customer complaints are effectively managed via relevant CRM system/s.
- Maintain and further develop own personal knowledge base in order to remain current and relevant.
- Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
- Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
- Perform other duties as requested.
**Qualifications and Experience**:
**Minimum Qualifications and Experience needed**:
- Matric
- Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
- Computer literate
- Knowledge of dealership policies and procedures is essential.
- Knowledge of competitive motor industry.
- Basic mathematical ability (numeracy)
- Knowledge of relevant operating systems would be an advantage.
**Skills and Personal Attributes**:
**Minimum requirements**:
- Highly self-motivated, energetic and able to maintain a positive outlook.
- Ethical
- Need to acquire thorough knowledge of the vehicles they are handling - not just technical specs; but also, information about the manufacturer’s warranty, dealership services, OEM updates, etc.
- Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.
- A team player
- Reliable
- Results driven and customer orientated
**Salary**: From R12,000.00 per month
**Experience**:
- Service Advisor: 3 years (required)
-
Service Advisor
2 weeks ago
Nelspruit, South Africa Cloud 9 Personnel Full time3-5 Years motor industry service advisor working experience required. Strong administrative, MS Excel and Pinnacle Full understanding of vehicle maintenance plan and service plan Work well under pressure **Experience**: - Service Advisor Motor Trade: 3 years (required)
-
Service Advisor
4 weeks ago
Nelspruit, South Africa Sydsen Full timeOur client based in Nelspruit, is looking for an experienced Dealership **Service Advisor** to join their service department. **Requirements**: - Matric Certificate - Drivers license - Experience working in a franchise dealership as a Service Advisor - Evolve, BSI or Automate experience - Ability to work under pressure - Strong administration skills,...
-
Service Advisor
3 weeks ago
Nelspruit, South Africa SydSen Recruit Full timeMpumalanga , Nelspruit NegotiableNegotiable Service Advisor - Mbombela - Mpumalanga A well-established Automotive Dealership is looking to employ an **Service Advisor** in their Service Department. **Responsibilities**: - Making appointments, processing repair orders, quotes and invoices - Providing customer support via the phone and face to face at...
-
Administrator: Service Advisor
2 weeks ago
Nelspruit, South Africa Motus Corporation Full timeMotus Hino **Mbombela** currently holds a vacancy for an **Administrator**:Service Advisor** reporting to the Manager: Service. This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service. **Position Overview**: **Specific Role Responsibilities**: - To...
-
Service Advisor
5 days ago
Nelspruit, South Africa Hedz Recruitment Solutions Full timeMin of 3 years experience as a Service Advisor with a reputable brand - Excellent interpersonal skills and customer service skills - Working knowledge of Motor Industry Software: Kerridge, Autoline, Automate, Pinnacle, Evolve **Job Types**: Full-time, Permanent **Salary**: R15,000.00 - R20,000.00 per month **Experience**: - Automotive at Car Dealership:...
-
Service Advisor
2 weeks ago
Nelspruit, South Africa Dante Personnel Full timeMpumalanga, Nelspruit / Mbombela - R7000 - R9000 Monthly Basic Salary (Depending on experience ) Our Client in the Retail industry is looking for a Service Advisor to join their team in Nelspruit **Minimum requirements**: - Minimum Qualification: Matric - 2+ years' experience in a similar position - Must have strong administration skills - Must have...
-
Service Advisor
3 weeks ago
Nelspruit, South Africa Dante Personnel Full timeMpumalanga, Nelspruit / Mbombela - R Market Related - R Market Related ()- Our client in the Automotive industry is looking for a Service Advisor to join their team in Nelspruit, Mpumalanga. **Minimum requirements**: - Grade 12 - Must have experience with checking in cars in to the workshop, confirming customers details on job card, phoning for warranty...
-
Premium Brand Service Advisor
3 weeks ago
Nelspruit, South Africa Intercon Recruitment Full timePremium brand dealership is currently seeking an experienced premium brand Service Advisor. Salary Market-related, negotiable depending on experience. Plus medical aid and pension fund **Responsibilities**: - Welcoming customers upon arrival - Opening and closing of Job cards - Contacting customers to advise on progress - Invoicing, Maintaining service...
-
Service Advisor: Non-technical
3 weeks ago
Nelspruit, South Africa Motus Corporation Full timeMotus** Nelspruit** **Multifranchise **has an opportunity available for a **NON-TECHNICAL SERVICE ADVISOR.** The purpose of the role is to provide prompt and quality service to customers relating to the service, repair and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost effective repairs and quality...
-
Service Advisor: Non-technical
4 weeks ago
Nelspruit, South Africa Motus Corporation Full timeMotus** Multifranchise Nelspruit**has an opportunity available for a **NON-TECHNICAL SERVICE ADVISOR.** The purpose of the role is to provide prompt and quality service to customers relating to the service, repair and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost effective repairs and quality...
-
Technical Advisor
5 days ago
Nelspruit, South Africa Mayfly Agri (Pty) Ltd Full timeMinimum requirements for the role: Must have a B.Agric/B.Sc Agric degree Minimum of 5 years post-graduate experience in the agricultural industry in Nutrition and/or agrochemicals and/or agriculture is essential Must possess BASOS accreditation and be prepared to work towards acquiring an AVCASA accreditation within a reasonable period of time Technical and...
-
Legal Advisor
3 weeks ago
Nelspruit, South Africa SEESA Pty Ltd Full timeA new vacancy exists for a Labour / Consumer Protection & POPI Legal Advisor in the Nelspruit Office. **MINIMUM REQUIREMENTS**: - Applicants must be in possession of at least a B Com Law / LLB Degree - A thorough theoretical and practical knowledge of Labour Law and Consumer Protection & POPI will be to the applicant's advantage. - Own vehicle - Goal...
-
Enterprise Growth Advisor
2 days ago
Nelspruit, Mpumalanga, South Africa Small Enterprise Development Agency_gov Full timeJob Summary:">We are seeking a highly skilled and experienced Enterprise Growth Advisor to join our team at SEDA. As an Enterprise Growth Advisor, you will play a key role in providing strategic business development services to small and medium enterprises. This includes conducting business diagnostics, facilitating access to formal markets, and providing...
-
Regional Account Advisor
4 days ago
Nelspruit, Mpumalanga, South Africa Jonsson Workwear Full time**Your Opportunity**Join our team of dedicated professionals at Jonsson Workwear as an External Customer Advisor and take advantage of this exciting opportunity to develop and maintain customer relationships in the Mbombela region.Key Benefits:Opportunity to work with a dynamic and growing company.Chance to develop and grow your career in a supportive...
-
Customer Loan Advisor
5 days ago
Nelspruit, Mpumalanga, South Africa Sheshisa Finance Full timeJob Description:As a Customer Loan Advisor, you will play a critical role in advising and guiding our customers through the loan application process. You will be responsible for providing excellent customer service, responding to customer inquiries and resolving any issues that may arise during the application process.Your Key Responsibilities:Provide expert...
-
Service Advisor
2 days ago
Nelspruit, South Africa Express Employment Professionals Full time**The following minimum criteria must be met**: - Matric certificate or equivalent - Unendorsed driver’s license (specified code) - Computer literacy - Willingness to work flexible hours/over time - Professional appearance & 1st impressions - Fluent, clear English communication - Ability to handle difficult customers - Customer service orientation - 2 - 5...
-
Nelspruit, South Africa Ikusasa Recruitment Group Full time**THE ROLE** Financial advisors / Business Development Consultants are committed, driven, results oriented advisers who are able to work on their own as well as in a team environment Financial advisors / Business Development Consultants advise primarily on motor and household domestic insurance. Financial advisors / Business Development Consultants who...
-
Financial Services Sales Consultant
2 weeks ago
Nelspruit, South Africa Octogen Pty Ltd Full timeWe are looking to hire a vibrant and passionate financial advisor to join our team. You will spend your day assisting clients on their financial struggles and spending patterns and then recommend an appropriate financial planning strategy. **Financial Advisor Responsibilities**: * - Talking to clients to determine their expenses, income and gather...
-
Dealership Service Experience Expert
4 days ago
Nelspruit, Mpumalanga, South Africa Sydsen Recruit Full time**Service Excellence**At Sydsen Recruit, we believe that exceptional service is the key to building long-term relationships with our customers. As the Dealership Service Experience Expert, you will be responsible for creating an outstanding service experience for every customer interaction. This includes leading a team of technicians and service advisors,...
-
Service Manager
3 weeks ago
Nelspruit, South Africa SydSen Recruit Full timeService Manager - Nelspruit, Mpumalanga Our client is in search of a highly skilled and motivated individual to assume the role of **Service Manager** at their dealership. **Primary Responsibilities**: - Lead a team of proficient technicians and service advisors to provide exceptional automotive services. - Cultivate a positive and collaborative work...