Service Advisor

6 months ago

Nelspruit, South Africa Bonafide Human Capital (Pty) Ltd Full time

Our well known automotive dealer client based in Nelspruit currently holds a vacancy for an experienced Service Advisor.

Preferences:

- Previous Service Advisor Experience within a Dealership environment, mandatory.
- Preferably located in the Nelspruit area.

The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers.

The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion, and stays in constant communication with the customer during the repair process.

**Position Overview**:
**Specific Role Responsibilities**:
**The responsibilities of a Service Advisor include the following tasks**:

- Receive customers in a professional and friendly manner in order to ensure they feel valued.
- Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.
- Prepare service estimates, sell routine maintenance/ repair services, and conduct follow-ups regarding services and customer inquiries.
- Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
- Maximize customer awareness of all products and services available.
- Create collaborative internal and external partnerships in order to expedite service delivery.
- Schedule appointments, answer phones, and handle queries.
- Assist with the coordination of alternate transportation, car rental reservations, shuttle services, etc.
- Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc.
- Maintain customer database with contact details and information.
- Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
- Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
- Ensure customer complaints are effectively managed via relevant CRM system/s.
- Maintain and further develop own personal knowledge base in order to remain current and relevant.
- Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
- Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
- Perform other duties as requested.

**Qualifications and Experience**:
**Minimum Qualifications and Experience needed**:

- Matric
- Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
- Computer literate
- Knowledge of dealership policies and procedures is essential.
- Knowledge of competitive motor industry.
- Basic mathematical ability (numeracy)
- Knowledge of relevant operating systems would be an advantage.

**Skills and Personal Attributes**:
**Minimum requirements**:

- Highly self-motivated, energetic and able to maintain a positive outlook.
- Ethical
- Need to acquire thorough knowledge of the vehicles they are handling - not just technical specs; but also, information about the manufacturer’s warranty, dealership services, OEM updates, etc.
- Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.
- A team player
- Reliable
- Results driven and customer orientated

**Salary**: From R12,000.00 per month

**Experience**:

- Service Advisor: 3 years (required)

  • Administrator: Service Advisor

    6 months ago

    Nelspruit, South Africa Motus Corporation Full time

    Motus Hino **Mbombela** currently holds a vacancy for an **Administrator**:Service Advisor** reporting to the Manager: Service. This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service. **Position Overview**: **Specific Role Responsibilities**: - To...

  • Financial Services Advisor

    3 weeks ago

    Nelspruit, Mpumalanga, South Africa Old Mutual Full time

    Job Title: Financial Services AdvisorWe are seeking a skilled and experienced Financial Services Advisor to join our team in Mpumalanga.About the RoleThis is a challenging and rewarding opportunity for individuals who enjoy working with clients, building relationships, and providing expert financial advice.Provide financial advice to clients in accordance...

  • Service Advisor: Non-technical

    6 months ago

    Nelspruit, South Africa Motus Corporation Full time

    Motus** Nelspruit** **Multifranchise **has an opportunity available for a **NON-TECHNICAL SERVICE ADVISOR.** The purpose of the role is to provide prompt and quality service to customers relating to the service, repair and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost effective repairs and quality...

  • Technical Advisor Agrochemical

    3 weeks ago

    Nelspruit, South Africa Jobted ZA C2 Full time

    Minimum requirements for the role: - Must have a B.Agric/B.Sc Agric degree - Minimum of 5 years post-graduate experience in the agricultural industry in Nutrition and/or agrochemicals and/or agriculture is essential - Must possess BASOS accreditation and be prepared to work towards acquiring an AVCASA accreditation within a reasonable period of time -...

  • Technical Advisor Agrochemical

    4 months ago

    Nelspruit, South Africa Mayfly Agri (Pty) Ltd Full time

    Minimum requirements for the role: Must have a B.Agric/B.Sc Agric degree Minimum of 5 years post-graduate experience in the agricultural industry in Nutrition and/or agrochemicals and/or agriculture is essential Must possess BASOS accreditation and be prepared to work towards acquiring an AVCASA accreditation within a reasonable period of time Technical and...

  • Principal Legal Advisor

    2 weeks ago

    Nelspruit, Mpumalanga, South Africa Dante Personnel Full time

    At Dante Personnel, we are seeking a highly skilled and experienced Principal Legal Advisor to join our team. This is an exceptional opportunity for a seasoned legal professional looking to leverage their expertise to drive successful outcomes.About the Role:We are looking for a Principal Legal Advisor who can provide exceptional guidance and support to...

  • Senior Financial Advisor

    3 weeks ago

    Nelspruit, Mpumalanga, South Africa Sanlam Group Full time

    Sanlam Group is seeking a highly motivated and experienced Senior Financial Advisor to join their team in Mpumalanga. As a key member of the branch, you will be responsible for promoting Sanlam Retail Mass's products and increasing market share through sound financial advice and exceptional client service.Key Responsibilities:Sales delivery: You will be...

  • Automotive Service Consultant

    3 weeks ago

    Nelspruit, Mpumalanga, South Africa Gap Consulting Full time

    At Gap Consulting, we are seeking an experienced Automotive Service Consultant to join our team. As a key member of our dealership's service department, you will play a crucial role in ensuring the highest level of customer satisfaction and loyalty.About the RoleThis Dealership Vehicle Advisor Role is responsible for providing exceptional customer service,...

  • Automotive Service Expert

    2 months ago

    Nelspruit, Mpumalanga, South Africa Gap Consulting Full time

    Key ResponsibilitiesAs a Dealership Service Advisor with Gap Consulting, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.Required Skills and QualificationsMinimum 2 years of recent experience as a Service Advisor in the Automotive IndustryGrade 12 qualification essentialValid Driver's...

  • Financial Services Advisor

    1 month ago

    Nelspruit, Mpumalanga, South Africa Sanlam Full time

    About SanlamSanlam is a leading financial services institution, offering a range of products and services to individuals and businesses.Job OverviewWe are seeking a skilled Financial Services Advisor to join our team as a Client Growth Specialist. This role will focus on promoting Sanlam's retail mass products and increasing market share through excellent...

  • Service Advisor

    7 months ago

    Nelspruit, South Africa Express Employment Professionals Full time

    **The following minimum criteria must be met**: - Matric certificate or equivalent - Unendorsed driver’s license (specified code) - Computer literacy - Willingness to work flexible hours/over time - Professional appearance & 1st impressions - Fluent, clear English communication - Ability to handle difficult customers - Customer service orientation - 2 - 5...

  • Automotive Service Consultant

    2 months ago

    Nelspruit, Mpumalanga, South Africa Gap Consulting Full time

    We are seeking a skilled Automotive Service Consultant to join our team at Gap Consulting. The ideal candidate will have a minimum of 2 years' experience as a Service Advisor within the Automotive Industry and a Grade 12 Qualification. A valid Driver's Licence is also essential. The successful candidate will be able to work in a high-pressure environment and...

  • Service Manager

    7 months ago

    Nelspruit, South Africa SydSen Recruit Full time

    Service Manager - Nelspruit, Mpumalanga Our client is in search of a highly skilled and motivated individual to assume the role of **Service Manager** at their dealership. **Primary Responsibilities**: - Lead a team of proficient technicians and service advisors to provide exceptional automotive services. - Cultivate a positive and collaborative work...

  • Service Manager

    7 months ago

    Nelspruit, South Africa SydSen Recruit Full time

    Service Manager - Nelspruit, Mpumalanga Our client is in search of a highly skilled and motivated individual to assume the role of **Service Manager** at their dealership. **Primary Responsibilities**: - Lead a team of proficient technicians and service advisors to provide exceptional automotive services. - Cultivate a positive and collaborative work...

  • Customer Service Sales Professional

    3 weeks ago

    Nelspruit, Mpumalanga, South Africa FNB South Africa Full time

    Job Opportunity: External Sales and Service Advisor OBR-6A challenging role has become available for a skilled External Sales and Service Advisor at FNB South Africa. As an ideal candidate, you will possess excellent customer service skills and have experience in client services support and delivery.About the Role:This is an exciting opportunity to join our...

  • Successful Financial Advisor

    1 month ago

    Nelspruit, Mpumalanga, South Africa Sanlam Full time

    Job OverviewWe are seeking a highly motivated and results-driven Financial Advisor to join our team at Sanlam. As a key member of our sales force, you will be responsible for providing exceptional financial advice and support to our clients.About the RoleThe successful candidate will have a strong passion for helping people achieve their financial goals and...

  • Specialist: Technician

    7 months ago

    Nelspruit, South Africa Motus Corporation Full time

    Motus Multifranchise Nelspruit has an opportunity available for a Qualified Technician. **Purpose** To deliver technical and diagnostic services in order to complete work accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures. **Position Overview**: **Specific Role Responsibilities**:**...

  • Automotive Service Director Position

    4 weeks ago

    Nelspruit, Mpumalanga, South Africa Gap Consulting Full time

    Gap Consulting seeks an experienced Automotive Service Director to lead our dealership's service operations. The ideal candidate will have a proven track record in managing high-pressure environments, implementing policies and procedures, and driving business growth.Key Responsibilities:Manage day-to-day service operations to ensure exceptional customer...

  • Branch Advisor Fais

    4 months ago

    Nelspruit, South Africa FirstRand Full time

    Job Description Hello Future Branch Advisor Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions. As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which...

  • Branch Advisor FAIS

    3 months ago

    Nelspruit, South Africa FirstRand Bank Limited Full time

    Description Hello Future Branch Advisor Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions. As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment...