Payment Solutions Specialist

6 days ago


Southern Suburbs, South Africa Homechoice Full time

To drive strategic and tactical aspects of discovering; validating; documenting; and communicating business-process-related knowledge through modelling; simulating and analysing current and future states; focusing on complex business outcomes using technical expertise; in line with the business strategy.

**What you will love doing in this role**

**_ Daily Monitoring_**
- Ensure all payment files are accurately received and processed on time.
- Monitor and reconcile debit order files timeously and escalate delays where necessary. Repetitive
- Analyze daily cash collected via Pay Point to identify trends or anomalies.
- Report daily on debit order collections against forecasts.
- Compare cash collections with both forecasted figures and historical data.
- Review collections by payment methods and assess debit order success rates.
- Analyze unpaid debit order statistics, identifying trends and anomalies.
- Identify opportunities to minimize debit order returns, such as excluding customers with frozen bank details from submission files.
- Compile and report on DebiCheck and debit order submission performance vs. actuals, daily, weekly, and monthly; investigate variances.
- Draft a monthly submission forecast, tracking file submission dates and processing timelines.
- Stay updated on the Payment Association of South Africa (PASA) guidelines.
- Stay abreast with changes in the payments industry and collaborate with other industry players
- Proactively source and implement new payment methods to improve customer payment processing.
- Understand and enhance the business’s communication strategy around payments and PayPoints.
- Review non-collection strategies to ensure payments are still received.
- Provide daily reporting on collections per PayPoint vs. targets.

**_Monthly actions_**
- Present payment performance per PayPoint to the business.
- Monitor and report on third-party overhead costs vs. budget.

**_Strategy/Process_**
- Review and enhance the Debit order strategy for Homechoice to increase the proportion of customers on debit orders against target.
- Review a debit order conversion strategy from standard to Debi-Check.
- Review the debit order cancellation process and implement change to reduce the amount of debit order cancels.
- Manage all projects w.r.t payments.
- Review and document the end-to-end payments process per PayPoint, including:

- Customer and Homechoice costs.
- Transaction timelines for receiving and processing transactions.
- Implement strategies to convert EFT payments to DebiCheck.
- Optimize SMS and calling strategies to enhance collection success.
- Build and maintain strong relationships with PayPoint vendors to efficiently resolve any issues.
- Stay current with payment regulations and industry rules.
- Continuously review and optimize collection costs by PayPoint.
- Ensure all areas of the business are adequately skilled in different payment methods and systems.
- Explore and evaluate new payment options to enhance operational efficiency.

**What you’ll need to do this role**

**_ Qualifications & Accreditations_**
- Bachelor’s degree in finance, business, or a related field.

**_Experience & Skills_**
- 3 years + experience in a similar role.
- Excellent knowledge of Excel, PowerBI, or similar data tools is a plus.
- Strong attention to detail and accuracy in handling financial data and reconciliations.
- Effective communication skills, both verbal and written, to interact with internal teams, clients, and external stakeholders.
- Up-to-date knowledge of the latest industry trends, payments, and billing developments.
- Effective communication to convey technical concepts to non-technical stakeholders

**_Attributes & Behaviours_**
- Ethical and professional
- Self-starter with high energy levels
- High attention to detail
- Excellent interpersonal skills
- Exceptional communication skills (Both verbal and written)
- Deadline and target driven
- Ability to work well under pressure

**Behaviors we love**
- Wow my **customer**
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as?**my own**
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a **team**
- Be helpful
- Be inclusive
- Find the fun



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