Helpdesk Support Agent

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Tshwane.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: - Offer first line support to customers, which includes taking initial call from users. - Always strive for first call resolution. - Determines if fault is customer-side,...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in** Tshwane.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First contact and first call customer support**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in Tshwane. **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First contact and first call customer support**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in Tshwane **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: - Offer first line support to customers, which includes taking initial call from users. - Always strive for first call resolution. - Determines if fault is customer-side, or...

**UP Professional and Support**: DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES HELPDESK SUPERVISOR (IT) PEROMNES POST LEVEL 7- The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development._ JOB PURPOSE: To develop and...

Applications are invited for the above-mentioned position to be based in Tshwane. **Key Performance Areas would include, but are not limited to**: Customer first and second line customer support: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and recording as well as passing on clear...

This position is responsible for ensuring an outstanding level of customer service by providing direct IT support to staff and partners in the firm and by managing the Help Desk and managing the technical support staff. Responsible for leading the Helpdesk in engaging in proactive planning and support and organizing the Helpdesk to be flexible and adaptable...

**Brief Role Description** To efficiently capture and process customer requests in accordance with Service Level Agreements (SLA) **Key Performance Areas (Kpa's)** - Must be clear and audible on telephone and hand-held radio mediums. Well-spoken. - Issuing and managing logged jobs from the helpdesk to the supplier, technicians, and maintenance personnel. -...

5years Provide all sites I.T first line support. Web/Server/Network Administration. Troubleshooting network (network points, hubs, switches, etc.). Troubleshooting of network technology. Supervision of staff and record keeping. Perform server and Active Directory Support. Report writing and record keeping. Training of staff and Sub-ordinates.. Perform any...

2years Provide administrative support to the IT leadership IT Helpdesk administration Assigning tickets Following up with team for outstanding tickets Ensure required fields are completed and tickets are assigned to the appropriately skilled team member Assist other members of the IT department in troubleshooting tickets Ensuring that closed tickets have...

Applications are invited for the **Technical Support Agent**position to be based in **Tshwane**. **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First Line Customer Support**: - Provide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively. - Manage incoming calls by...

This position will work cross functionally with internal Ford stakeholders by leveraging the common resources, tools and system e.g. PANDA, MicroCat, and SharePoints etc. PS&L Helpdesk will develop a strong working relationship with dealers to provide an effortless dealer enquiry resolution experience. KNOWLEDGE, SKILLS, and ABILITIES (KSA) - Strong...

KEY RESPONSIBILITIES AND QUALIFICATIONS: Key Responsibilities: - Diagnose and troubleshoot software issues to determine the root cause of problems. - Identify trends in users’ issues. - Provide regular updates to users on the status of their requests. - Escalate complex issues to senior support personnel as needed. - Document and track users’ issues and...

Job title : Online Sales Support Agent We are seeking a dynamic, proactive and customer-focused Online Sales Support Agent to join our team in the Contact Centre. Duties and Responsibilities: Provide telephonic and email support for any queries related to online sales. Provide support to both staff and to customers for online sales transactions. Guide...

Minimum requirements: Matric IT qualification or similar Minimum 2 years experience in IT Helpdesk Support Reliable internet connection, as this is a remote position Available to start end of February 2025 Consultant: Chane Meyer - Dante Personnel Midrand

Minimum requirements: MatricIT qualification or similarMinimum 2 years experience in IT Helpdesk SupportReliable internet connection, as this is a remote positionAvailable to start end of February 2025Consultant: Chane Meyer - Dante Personnel Midrand

Minimum requirements: - Matric - IT qualification or similar - Minimum 2 years experience in IT Helpdesk Support - Reliable internet connection, as this is a remote position - Available to start end of February 2025 Consultant: Chane Meyer - Dante Personnel Midrand

KEY RESPONSIBILITIES: - Have technical systems support experience. - Diagnose and troubleshoot software issues to determine the root cause of problems. - Deployments and releases experience. - Identify trends in users’ issues. - Provide regular updates to users on the status of their requests. - Escalate complex issues to senior support personnel as...

**Responsibilities** - Provide hardware and software support (LAN & WAN) - Provide 2nd line support to users on helpdesk - Assist with first line support in boardrooms. - Assist with first line printer support - Provide electronic access relating to buildings Procurement - Assist users **Requirements**: - Matric - National diploma in IT...

**Job Number** - 66972**Job Type** - Permanent**Job Title** - Technical Support Agent**Computer Skills** - A+,Cambium,Juniper,MikroTik,N+,ubnt**Industry** - Computer - IT**City** - Tshwane (Pretoria)**Province** - Gauteng- Require a dedicated and driven individual to join the Support Team (routing, setups, radio links, fibre etc.)- Roles and...