Foneyam Claims Administrator

4 days ago


Northern Suburbs, South Africa Tenacity Financial Services Full time

The FoneYam Claim Administrator function is to assist and fulfill a support role to all internal departments within the Tenacity Business unit where they have identified deceased clients, loss of income, and disabled, and process claims on lost/stolen devices. This role will process individual Hardship Benefits Claims; retrenchment, death, disability, and lost/stolen devices from cradle to grave on Einstein and the necessary administration ITO communication to the relevant parties involved.

**Daily activities**
- To action administrative duties related to FoneYam claim benefits administration
- Ensure accurate and timeous reporting on weekly activity and performance
- Ensure that all client queries are resolved promptly and professionally and be able to deal with 3rd parties and escalate matters where necessary
- Managing and monitoring that current policies and procedures are followed and correctly implemented
- Monitoring business performance against service level and flagging potential risk
- Improve on delivery of work methods and procedures/processes
- Provide support and assistance to all clients and 3rd parties ITO outstanding documents required to process claims

**Administration**

**Adherence**
- Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, and Disciplinary Policy as set out by the business

**Ad-Hoc**
- Contributes to team effort by accomplishing related results as needed
- To action any other instruction by the Manager
- Assisting in the FoneYam Support Portfolio from time to time as required

**Qualification**
- Grade 12 or NQF Level 4

**Experience**
- 3 years experience in the contact centre
- Sound knowledge of FoneYam product
- Administrative experience

**Functional Knowledge and Skills**
- Business Writing
- Telephone Etiquette
- Effective Communication Skill
- Demonstrate sound knowledge of all operational procedures and protocols
- Ability to manage own time effectively to ensure achievement of results, appropriate thinking, time, and availability
- Knowledge of all regulations and compliance requirements that impact the business
- Ability to stay abreast of industry changes



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