Front Desk Coordinator
1 month ago
We are seeking a highly skilled Front Desk Coordinator to join our medical office team in providing exceptional patient care and administrative support.
About the Role
As a Front Desk Coordinator, you will be responsible for maintaining a neat and orderly front desk and reception area, ensuring customers receive courteous and prompt service at all times. You will coordinate scheduling of appointments, confirm all appointments, follow up visits, and waiting-listed customers. Your primary goal is to ensure efficient patient flow for the schedule while assisting customers with selection of frames and other accessories.
Duties and Responsibilities
- Maintain neat and orderly front desk and reception room
- Ensure customers receive courteous and prompt service at all times
- Coordinate scheduling of appointments and confirm all appointments, follow up visits, and waiting-listed customers
- Assist customers with selection of frames and other accessories
- Prepare and explain quotations, prescriptions & payment procedures to patients
- Forward and follow up on orders sent to the laboratory & any overdue jobs
- Notify customers when goods are ready for collection
- Weekly maintenance of files, checking progress & follow up with customers
- Closing and opening of the office
- Prompt and Accurate invoicing
- Maintain up to date knowledge of Medical Aid procedures, process claims accurately
- Receive payments and release goods in accordance with company policy
- Process petty cash
- Ensure outstanding accounts are followed up relevantly
- General administration duties
- Maintain patient files and records accurately, timeously, and up to date
- Ensure all costing tariffs and prices are up to date
- Maintain stock, stationery, and other sundry items, as and when required
- Typing reports
- Stock taking
Salary Information
This role offers a competitive salary, R200,000 per annum, depending on experience, and opportunities for growth and development within the organization.
About Time Personnel
Time Personnel is a leading staffing agency that specializes in providing top talent to businesses across various industries. We pride ourselves on our ability to match candidates with the perfect job opportunities, and we are committed to helping our clients achieve their business goals.
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