It/telecommunications IT Manager

7 months ago


Roodepoort, South Africa HRCorporation Full time

The IT Technical Manager is responsible for managing and providing third-party IT Support Services to our external Clients and managing our internal team of IT Technicians.

This individual will serve as the link between our Team and our Clients, ensuring the delivery of high-quality IT Support Services and maintaining Client satisfaction.

The IT Technical Manager may be required to be on-call outside of normal business hours to handle urgent issues or emergencies. Travel may also be required, depending on the needs of the Clients.

This role primarily involves office-based work, but may also require visits to Client sites.

Manage and direct the team of IT Technicians to ensure efficient service delivery to our Clients.

Maintain and build solid relationships with our Clients to understand their IT infrastructure, systems, and needs.

Ensure that our services meet the requirements of our Clients and troubleshoot any issues that arise.

Regularly review Client feedback and implement improvements to our services.

Train and mentor IT Technicians, ensuring they're up-to-date with the latest IT trends, tools, and best practices.

Coordinate with the IT Director and other stakeholders in the planning, implementation, and evaluation of modifications to existing operations, systems, and procedures.

Manage contracts and negotiate with vendors, outsourcers, and consultants.

Education/Experience

Bachelor's Degree in Computer Science, Information Systems, or a related field

5 years of experience in IT Service Management, with a focus on external Client Management

Proven experience in Team Management and leadership

Strong knowledge of IT systems, infrastructure, and trends

Strong team leadership skills, with the ability to motivate and inspire team members.

Excellent customer service skills, with a focus on Client satisfaction

Familiarity with IT contracts and vendor management

Skills Set

Service Desk
- 3+ years

Server Support 3+ years

Desktop Support 3+ years

Microsoft 365 3+ years

Printers and Multifunction Machines 4+ years

Networking and Infrastructure 4+ years

Security and Firewalls

PABX

CCTV

Biometrics

Pay: R45,000.00 - R60,000.00 per month

**Experience**:

- Service Desk: 3 years (required)
- Desktop Support: 3 years (required)
- Printers and Multifunction Machines: 4 years (required)
- Networking and Infrastructure: 4 years (required)
- IT Service Management,: 5 years (required)


  • Sales Manager

    3 months ago


    Roodepoort, South Africa GBS Full time

    Do you thrive in high-pressure environments, blending strong analytical skills with emotional intelligence? We’re on the lookout for a driven and adaptable **Sales Manager** to steer a high-performing sales team at our partner’s vibrant Roodepoort office. In this exciting role, you’ll manage a fast-paced environment, focusing on empowering your team...

  • Electrical Draughtsman

    7 months ago


    Roodepoort, South Africa Total IT Recruitment Full time

    **Job Requirements**: - Minimum **three (3) years Electrical AutoCAD drawings** work related experience. **Main Duties and Responsibilities**: - Liaise with engineers to gather product and structural requirements and designs. - Read and understand diagram-wiring for control panels and electronic products. - Calculate dimensions, weight limitations and...


  • Roodepoort, South Africa Total IT Recruitment Full time

    Well-established and leader in their Industry is looking for an **Electronic Field service Technician with 2+ years experience** **SKILL AND EXPERIENCE** **Electronic** Read block diagrams and mechanical wiring diagrams Understand Radio Frequency(RF) signal and process methodology Read and understand the components of Printed Circuit...


  • Roodepoort, South Africa Total IT Recruitment Full time

    Well-established and leader in their Industry is looking for an **Electronic/ Radio Frequency Field service Technician with 2+ years experience** **SKILL AND EXPERIENCE** **Electronic** Read block diagrams and mechanical wiring diagrams Understand Radio Frequency(RF) signal and process methodology Read and understand the components of Printed Circuit...


  • Roodepoort, South Africa GBS Full time

    Do you excel at fostering business growth and providing customized solutions that surpass client expectations? If so, we have the ideal opportunity for you! Join our **telecommunications partner in Roodepoort** and transform your sales career! We’re on the lookout for a results-focused **Key Account Manager** to become part of our vibrant sales team and...

  • Ict Account Manager

    3 months ago


    Roodepoort, South Africa Talksure Full time

    Are you passionate about **B2B technology sales** and driven by the challenge of building **strong client relationships?** We're on the lookout for a talented **ICT Account Manager** with prior experience within the **telecommunications industry** to join our dynamic team in Roodepoort. The successful incumbent must be skilled as both a hunter and a farmer,...


  • Roodepoort, South Africa MTN Full time

    **Mission/ **Core purpose of the Job** To develop and manage robust, productive relationships with dealers and resellers, ensuring they are well-equipped and motivated to maximize sales of Supersonics’ services. The aim is to expand the company's market presence, enhance brand visibility, and drive revenue growth through indirect sales channels across...


  • Roodepoort, South Africa MTN Full time

    MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Manager: Gateways, Ayoba and Apps must therefore ensure the successful delivery in context of: - An...


  • Roodepoort, South Africa MTN Nigeria Full time

    The Specialist: Firewall Management will be responsible for assisting to perform regular firewall administration tasks over different firewall technologies. **Context** MTN is an emerging market mobile operator at the forefront of technological and digital changes. We deliver a bold, new digital world to our customers across Africa and the Middle East -...

  • Direct Sales

    1 day ago


    Roodepoort, South Africa TLT Appointing Full time

    Company Description About Us: TLT Appointing provides recruitment serves via a team of specialist recruitment consultants in the following areas Finance, HR, IT & Telecommunications, Financial Services, Engineering, FMCG & Retail, Consulting & Professional Services, Public Sector, Executive Search **Job Description**: Responsible for process improvement...

  • Telesales Team Leader

    3 months ago


    Roodepoort, South Africa GBS Full time

    **PURPOSE OF THE JOB**: Are you a skilled Telecoms Team Leader looking to take your career to the next level. We have an amazing opportunity for you to work at the Head Office of a leading telecommunications company based in Roodepoort. A proven track record of driving sales performance and the ability to coach and develop your team is essential for this...


  • Roodepoort, South Africa GBS Full time

    Our client, a leading telecommunications giant based in Roodepoort seeks a motivational, inspiring **Sales and Performance Coach** to join our team and make a significant impact in our sales and sales management teams. In this vital role, you will provide expert coaching support to our telecommunications teams, enhancing their sales skills and driving...


  • Roodepoort, South Africa GBS Full time

    We are a leading telecommunications giant, seeking an experienced and dynamic **Sales and Leadership Coach **to help drive the success of our sales team by developing the skills of both B2B sales agents and sales management. This role is designed for someone passionate about coaching, mentoring, and empowering others to reach their full potential in both...


  • Roodepoort, South Africa MTN Group Full time

    Mission/ Core purpose of the Job To develop and manage robust, productive relationships with dealers and resellers, ensuring they are well-equipped and motivated to maximize sales of Supersonics’ services. The aim is to expand the company's market presence, enhance brand visibility, and drive revenue growth through indirect sales channels across...

  • Senior Manager

    6 months ago


    Roodepoort, South Africa MTN Full time

    **Mission** The Senior Manager: Firewall Management will be responsible for managing all firewall administration tasks over different firewall technologies for tier one, two and three OpCos. **Context** MTN is an emerging market mobile operator at the forefront of technological and digital changes. We deliver a bold, new digital world to our customers...

  • Team Leader

    8 months ago


    Roodepoort, South Africa MTN Nigeria Full time

    **Mission/ **_Core purpose of the Job: _** - To lead a team of second line technical support agents, ensuring swift and effective resolution of customer technical queries. The Team Leader will be responsible for driving customer satisfaction and retention by implementing innovative support strategies, managing team productivity, and maintaining high...


  • Roodepoort, South Africa MTN Full time

    MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Administrator must therefore ensure the successful delivery in context of: - An expertise-based...

  • Senior Manager

    3 months ago


    Roodepoort, South Africa MTN Full time

    MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. With Ambition 2025, the urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The role must therefore ensure the successful delivery in context of: - An...

  • Corporate Sales

    1 day ago


    Roodepoort, South Africa Sobek Pty Ltd Full time

    As a Sales Executive/Personnel, you will be responsible for actively and professionally managing the entire sales cycle from lead generation, to lead management, arranging appointments, preparing proposals and presentations, and negotiating and closing the deal. **All applicants must have**: - A drive to succeed - Previous sales experience in a B2B...


  • Roodepoort, South Africa HRCorp Full time

    **Only Hunter profiles to apply, this is for people who will look for new business.** Looking for a Telecommunications Sales person to grow the direct sales Main Duties - Consistently meet sales targets for our Business Solutions. - Generate sales leads - Manage and develop phone in and web leads - Ensure that the correct products and services are proposed...