Telesales Team Leader

2 months ago


Roodepoort, South Africa GBS Full time

**PURPOSE OF THE JOB**:
Are you a skilled Telecoms Team Leader looking to take your career to the next level. We have an amazing opportunity for you to work at the Head Office of a leading telecommunications company based in Roodepoort. A proven track record of driving sales performance and the ability to coach and develop your team is essential for this role.

**JOB RESPONSIBILITIES**:

- ** Lead & Drive Performance**:Propel your team to achieve monthly KPIs and targets.
- ** Track & Communicate Results**:Keep everyone informed of sales goals and achievements.
- ** Develop & Train**:Identify areas for improvement and deliver effective training and coaching.
- ** Manage Attendance & Engagement**:Improve team commitment and performance.
- ** Retain Top Talent**:Implement wellness and engagement initiatives to minimize attrition.
- ** Motivate & Inspire**:Keep your team energized and striving for success.
- ** Support Disciplinary Actions**:Handle misconduct matters, issue corrective documents, and chair hearings.
- ** Foster Open Communication**:Maintain constant interaction with your team members.
- ** Assess & Implement Interventions**:Observe and measure performance, then act accordingly.
- ** Support Sales Stages**:Guide your team through sales processes and assist with client escalations.
- ** Report**:Provide detailed weekly/daily reports to key stakeholders
- ** Develop Your Team**:Use motivation, counselling, and education to build product knowledge.
- ** Forecast Sales**:Provide accurate sales predictions.
- ** Resolve Complaints**:Handle and resolve customer issues efficiently.
- ** Devise Strategies**:Create sales techniques that boost performance.
- ** Collaborate**:Work with other departments to ensure sales team success

**MINIMUM REQUIREMENTS**:

- Matric essential
- Must have at least **18 months experience as a Telesales team leader** within a **telecommunications call centre environment.**:

- Proven track record of leading successful teams
- Sound understanding of B2B sales within the telecommunications sector is preferred.

**We offer**:

- ** Great Working Hours -** Monday to Friday - 8 am - 5 pm
- ** Lucrative salary** with **uncapped commission.**:

- Based in the hub of Roodepoort with _easy access to public transport._

Join the Winning Team and watch your career soar.


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