IT Service Desk Operative

3 weeks ago

Cape Town, South Africa Sigma Connected Group Full time

What being part of the Sigma Family means for you:
IT Service Desk Operative

As an IT Service Desk Operative, you will provide first line support on desktop, mobile devices, printers and related system issues, MS Office and user administration as required and maintain a productive environment for Sigma users.

Location: Diep River, Cape Town

Sigma Family

At Sigma, we stand out and have now been acknowledged 2 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you

Monthly, Quarterly and Annual awards with marvelous prizes.

‍ ️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

Transportation Benefits - Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse, and inclusive workplace - all amazing people are welcome in the Sigma Family.

A bit more about the Opportunity...:
What Your Day-to-Day Will Look Like

You will oversee Regular movement and placement of hardware including PC’s, monitors and printers. You will proactively maintain hardware and software as required, implementing fixes; upgrades and general servicing requirements. You will Update and maintain records on the helpdesk system. You will administrate the “New Users” and “Leavers” processes - to ensure progress from initial notification to completion of work required to set up new users or deactivate leavers. You will process requisitions from Sigma staff on IT products and consumables in line with corporate procedure & policies, in order to ensure that staff get the tools they need whilst the IT infrastructure remains supportable and ensuring all necessary controls are adhered to.

You will contribute to the maintenance of the asset register by carefully recording assets as they arrive and through to their ultimate disposal. You will contribute to the maintenance of mobile phone records and to offer a mobile phone administration service to Sigma. You will contribute to the development of FAQ’s and other training materials with the aim of increasing pro-active support given to the user base.

What amazing People will bring to the role:
What Amazing people will bring to the role

You will bring a Minimum 2 years of working experience in a similar role.1st & 2nd Line experience is suitable. you will have a Computing background with knowledge of operating systems, software.

You will bring your vast experience of customer relations/client orientation/customer orientation. You will bring a good working knowledge of LAN, wireless, VPN knowledge, and other related network technologies. You will be familiar with Mobile and tablet technology, with strong Knowledge and experience of Windows 7-10 and Microsoft office (including 365), you will have experience with solving laptop and hardware issues.

First line support.

You will provide first line support on desktop, mobile devices, printers, and related system issues. You will assist with MS Office queries and user administration tasks. Ticket Operations on FreshDesk support you will efficiently handle incoming support tickets through the FreshService Dashboard. You will prioritize and escalate tickets as needed to ensure timely resolution. You will update and maintain records on the helpdesk system. You will administer the "New Users" and "Leavers" processes to facilitate smooth onboarding and offboarding.

Minimum requirements:

- No prior IT experience required.
- Computer literate with at least Windows and Microsoft Office experience.
- Strong interest in IT and technology.
- Excellent problem-solving and communication skills.
- Familiarity or willingness to learn ticketing systems, especially FreshService.
- Willingness to undergo training and professional development.
- Signed off probation
- KPI's met for the last 6 months
- Clear IR record

Simple and Straight Forward Recruitment.

If you like the sound of being part of the Sigma Family, then don’t wait and get applying

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