Senior Consultant Customer Service

3 days ago

Cape Town, South Africa Absa Bank Limited Full time

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

We are looking for your expert skills to come and provide outstanding, dedicated and relationship-based client experience to all Wholesale Banking Clients. Responding to customer enquiries, providing in -depth solution-based support. This role includes various aspects of voice and Face to Face advice, as well as a pro-active approach to supporting the client needs holistically.

**Job Description**:
Your key accountabilities will include.
- Providing superior customer services and support to all Wholesale Banking clients as well as Relationship executives, transactional bankers, CSM’s and TSS’s in respect of rendering a consultative support role to their portfolio of clients.
- Building and maintaining strong relationships and good network of contacts with both internal and external customers to facilitate meeting job objectives and assist customers with general, and product administrative enquiries.
- Ensuring that risk compliance in respect of regulatory and statutory requirements is duly followed.
- Tracking and analysing the root cause trends to improve customer complaints and escalations.
- Remaining alert and report real or potential risks identified from customer queries and assist with system testing.
- Being familiar with all risk management and compliance processes and procedures relating to Wholesale Products, Services and Solutions.
- Keeping abreast of changes in transaction environment
- Accumulating and analysing information for purposes of problem solving, advice and continuous improvement to ensure existing process, methods and systems integrity and record and compile accurate information for reporting on a monthly/quarterly basis.

Send your CV and join this CIB team if you have;
- An NQF Level 5 qualification preferred, and Grade 12
- 3 years General Banking experience, preferably corporate & investment banking and;
- 2 years in a Customer Services role

Education

Higher Diplomas: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_

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