Senior Customer Care Professional

3 weeks ago


Cape Town CBD, South Africa EXL Service Full time

We are seeking a skilled and detail-oriented Senior Customer Care Professional to join our team at EXL Service. This role will involve handling customer inquiries, resolving issues, and providing exceptional support.

Key Responsibilities:
  • Receive and review fax images, initiating data entry into our system
  • Attach faxes for existing precert cases requiring additional information
  • Route callers to relevant departments when necessary
  • Perform outbound calls or outreach to members or providers to inform them of approval or denial status for requested authorizations

Requirements:

  • A minimum of 12 months of experience in a call centre environment
  • Prioritization of passing the matric examination

Benefits:

  • A competitive salary range: $50,000 - $65,000 per annum (estimated)
  • An opportunity to work with a leading company like EXL Service


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