Customer Service Consultant

6 months ago


Cape Town, South Africa Recruitment Solutions Full time

We are recruiting for an energetic professional Customer service consultant with relevant experience within the RETAIL or HOSPITALITY space. You will understand how to maintain excellent customer relationships through excellent service delivery, assisting Account Managers with their daily tasks in order to develop their defined portfolios. You will resolve all client queries quickly, follow up, and deliver an excellent customer experience.

**Requirements**:

- Matric with a relevant qualification
- Own Vehicle
- Excellent communication skills both written and verbal
- Present yourself in a professional manner
- A team player with excellent interpersonal skills
- Ability to multi-task and your organisational skills will be excellent

**Duties**:

- Full support to Account Manager
- Resolve all enquiries or queries within reasonable timeframe
- Ensure your portfolio is sufficiently serviced to ensure customer satisfaction
- Maintain clients data portfolio confidentially
- Assist with all proposals
- Management of documentation and records
- Manage all issues relating to clients concerns, issues and complaints

Salary market related with petrol, mobile and other allowances.

**Job Types**: Full-time, Permanent

**Salary**: R20,000.00 - R22,000.00 per month



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