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Product Specialist: Ri Global Grade 11

1 month ago

Isando, South Africa Barloworld Equipment Full time

**Position Outputs**
- Provide specialist advice on all customer rebuilds and repair requirements
- Build and sustain excellent customer relationships
- Research market trends to anticipate regional and overall performance as well as to address gaps in the market.
- Identify opportunities by region and initiate plans to convert key customers.
- Maintaining an accurate account database
- Achieving applicable Key Performance Indicators
- POPS-C
- Customer Satisfaction
- Grow Machine Rebuild STU
- Lead and opportunity identification, qualification, development and closure
- Promoting dealership services

Facilitate S&OP process i.e. Components forecasting, marketing intelligence, growth plan execution, Caterpillar and Barloworld Equipment Alignment.
- Effective self-management and performance ownership
- Coordinate the support of sales specialists, implementation resources, service resources and other sales and management resources as needed to meet customer expectations
- Use a CRM system to log all customer site visits, inspections, competitor visits and opportunities, and to manage customer information like contacts and feedback
- Analyse leads generated by OLGA and use them to build call plans and sales goals
- Assist with quotes for parts, service and equipment management solutions
- Acquire and use dashboards on sales activity (calls, logs, etc.), POPS, Caterpillar indicators, customer surveys
- Understand the full range of the dealership’s product offerings and how they are intended to meet business and customer needs
- Lead dealership strategic account planning process that develops performance objectives, financial targets and critical milestones for one and three-year periods for specific customer accounts
- Meet assigned targets for sales quota, profitable sales volume and strategic objectives
- Engage in training events that continually grow skills to effectively respond to changing markets and transitioning business strategies
- Train after sales site managers
- Market current and new products to potential southern African customers
- Identify current and future parts and service opportunities to increase turnover and gross profit percentage
- Identify current and future parts and service opportunities to increase turnover and gross profit percentage to top 30 customers
- Negotiate special pricing on parts, marketing strategies and after sales incentive schemes with Caterpillar

**Qualification, Experience and Competencies**

**Minimum Required Qualification**
- Tertiary or Equivalent Qualification (Mechanical or Electrical)
- Caterpillar certified earth-moving technician
- Earthmoving experience
- Barloworld Equipment Leadership Development Course (MMDP)

**Minimum Required Experience**
- Eight to Ten years’ related business experience

- PSSR Advanced Certification
- High competence in Microsoft Office
- SAP and CRM

**Minimum Required Competencies**
- Customer Acquisition
- Territory Planning (L2/3)
- Lead and Opportunity Generation (L2/3)
- Qualifying (L2/3)
- Sales Execution:

- Consultative Selling (L2/3)
- Value Selling (L2/3)
- Negotiation (L2/3)
- Closing (L2/3)
- Lead and Opportunity Management (L2/3)
- Customer Retention:

- Account Development (L2/3)
- Customer Care and Relationship Development (L2/3)
- Communication (L2/3)
- Administrative:

- Time Management (L2/3)
- Systems Proficiency (L2/3)
- Personal Development:

- Continuous Learning (L2/3)
- Product and Solution Understanding (L2/3)
- Industry Understanding (L2/3)
- Business and Financial Understanding (L2/3)