Product Specialist: Ri Global Grade 11

**Position Outputs** - Provide specialist advice on all customer rebuilds and repair requirements - Build and sustain excellent customer relationships - Research market trends to anticipate regional and overall performance as well as to address gaps in the market. - Identify opportunities by region and initiate plans to convert key customers. - Maintaining...

**Key Output** - Effective self-management and performance ownership - Coordinate the support of sales specialists, implementation resources, service resources and other sales and management resources as needed to meet customer expectations - Use a CRM system to log all customer site visits, inspections, competitor visits and opportunities, and to manage...

**Key Output** - Effective self-management and performance ownership - Coordinate the support of sales specialists, implementation resources, service resources and other sales and management resources as needed to meet customer expectations - Use a CRM system to log all customer site visits, inspections, competitor visits and opportunities, and to manage...

**Position Outputs** This role has a high level of internal and external communication requirements including face to face interactions with Product Managers, Territory Managers, employees and agencies to deliver effective and efficient channel communications execution and marketing support for business growth - Development, management, monitoring and...

**Key Outputs** - Produce BA artefacts, when required - Create use cases, flow/context diagrams as well as Business Case and Requirement analysis documentation for projects and changes allocated - Document business processes, functional and non-functional requirement (if applicable) - Stakeholder management - liaison with key business-unit’s...

**Key Output** - Effective self-management and performance ownership - Coordinate the support of sales specialists, implementation resources, service resources and other sales and management resources as needed to meet customer expectations - Use a CRM system to log all customer site visits, inspections, competitor visits and opportunities, and to manage...

**Key Outputs** - Provide solutions for all Caterpillar, Energy and Transport industrial related equipment. - Market Industrial Engines Parts and Service business. - Provide repair option solutions and technology solutions - Provide CVA solutions, Repair Option solutions and work with internal and external customers for continued growth of STU, POPs and...

**Key Outputs** - Generate parts and service turnover - Manage and maintain the data integrity (customer and machine master data: contacts, visits, machine population etc.) in the CRM (SAP & C4C) System - Manage the branch/depot/regions sales representatives, Sales funnel alignment with marketing campaigns - Execute Forecast Reports to the Product Support...

Key Outputs - Generate parts and service turnover - Manage and maintain the data integrity (customer and machine master data: contacts, visits, machine population etc.) in the CRM (SAP & C4C) System - Manage the branch/depot/regions sales representatives, Sales funnel alignment with marketing campaigns - Execute Forecast Reports to the Product Support Team -...

**Key Output** - Long term vision and Strategy for products - Industry Ambassador representing BWE and CAT, internally as well as externally. - Development and execution of the overall product strategy - Maintain internal relationship with Marketing, Sales, Supply Chain, AfterSales, LOB & Caterpillar. - Facilitate S&OP process i.e. machine forecasting,...

**Key Output** - Long term vision and Strategy for products - Industry Ambassador representing BWE and CAT, internally as well as externally. - Development and execution of the overall product strategy - Maintain internal relationship with Marketing, Sales, Supply Chain, AfterSales, LOB & Caterpillar. - Facilitate S&OP process i.e. machine forecasting,...

**Key Output** - Champion SEM Brand and Products - Long term vision and Strategy for SEM brand and products - Industry Ambassador representing BWE and SEM, internally as well as externally. - Development and execution of the overall SEM product strategy - Maintain internal relationship with Marketing, Sales, Supply Chain, AfterSales, LOB & SEM EAME Team. -...

**Key Output** - Champion SEM Brand and Products - Long term vision and Strategy for SEM brand and products - Industry Ambassador representing BWE and SEM, internally as well as externally. - Development and execution of the overall SEM product strategy - Maintain internal relationship with Marketing, Sales, Supply Chain, AfterSales, LOB & SEM EAME Team. -...

**Key Output** - Accountable to review fleet performance metrics in order to create accurate fleet performance health indicators and trends. - Accountable for the facilitation and co-ordination of distributing fleet health KPI’s to all stakeholders. - Accountable for analysing, comparing and trending the weekly and monthly fleet performance KPI's and...

**Key Output** - Develop and implement joint growth initiatives with Caterpillar and affected regions. - Drive machine Sales Execution discipline across Southern Africa - Execute BWE/Caterpillar machine sales Growth plan - Negotiate and allocate Sales Variance funds (non-CAP) from Caterpillar to support business growth. - Support of Sales Reps as a Product...

Key Outputs - Create stakeholder communication plans and documents to support the Project Manager and Project Sponsor - Drive use and adoption of project management tools and templates - Facilitate meetings and workshops - Coordinate work stream activities - Maintain documents, reports, and registers - Facilitate and perform project control measures - Manage...

**Key Output** - Ensure improved product health for all products in area of responsibility. - Provide support for new product introduction. - Present product issues to management. - Assist with complex troubleshooting on machines and components. - Do failure analysis on failed components and parts. - Compile comprehensive condition and failure reports. -...

**Key Output** - Ensure improved product health for all products in area of responsibility. - Provide support for new product introduction. - Present product issues to management. - Assist with complex troubleshooting on machines and components. - Do failure analysis on failed components and parts. - Compile comprehensive condition and failure reports. -...

**Key Outputs** **Business Strategy**: - Formulate the equipment strategy aligned with overall organisation strategic mandate and plans - Set specific departmental goals in collaboration with management. - Oversee the implementation of plans and goals. **Equipment Sales**: - Selling of new equipment within the different regions - Provide any relevant...

**Key Output** - Monitor and control consumables in the tool store - Ensure the availability of PPE and consumables - Control and action orders for consumables from suppliers - Manage and capture the issuing and collection of tools from the tool store - Carry out regular tool inspection - Assist in coordinating regular periodic inspections of lifting...