Customer Care/complaints Manager

**Gauteng**, Centurion** **Company Overview**: CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is...

CLC is seeking a Customer Care Administrator to join our team. Duties include but not limited to: - Logging all complaints on internal system - Investigation and resolution of complaints - Writing professional complaint feedback reports for clients - Providing feedback on root cause of complaints and making suggestions to mitigate future similar complaints...

**Gauteng**, Centurion** **ompany Overview**: CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is...

We are looking for a young and enthusiastic individual to join our team as a **Customer Care Consultant.** **Responsibilities**: - Provide Customer support/services within the customer care centre - Resolve customer enquiries and complaints - Liaise with the dealer network; Dealer Support - Capture, record, and report on new leads as and when they land -...

We are looking for a Technical Team Leader to join our Customer Care team at our Silverlakes branch. Key Responsibilities: - People Management: Leading and developing a team of customer care agents. - Providing technical advice - Ensure all enquiries / complaints are dealt with timeously and efficiently by eliminating barriers to productivity and...

**Job Ref #**: 00595 **Industry**: Pharmaceutical And Medical/Healthcare **Job Type**: Temp **Salary**: Market Related Description: National Renal Care has grown and evolved into the leading total kidney and disease management organisation in South Africa. NRC cares, not only for its patients but also for society and earth. National Renal Care seeks to...

We are looking for an individual with excellent problem solving and investigation skills to join our Complaints team, under the supervision of the Administration Head: Complaints. You will ensure that clients are treated fairly, while thoroughly investigating and resolve their complaints while implementing corrective/remedial actions within AVBOB's...

**Job Duties/Responsibilities will include**: Address and resolve customer complaints Identify and escalate serious complaints to supervisors and management Provide product and service information to customers Research, identify, and resolve customer complaints using business tools and available customer data Route calls to appropriate...

Purpose:To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling of inbound and outbound calls, logging cases on the CCA, performing follow-ups and maintaining excellent communication with all relevant, involved parties. Ensuring that requests for assistance are attended...

**Gauteng**, Centurion** CLC is recruiting for Customer Experience Ambassadors with excellent communication and customer care skills, to join our Inbound Emergency Assistance Call Centre Department. **Purpose**: To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling...

You will be working for a company that is over 100 years old with strong values, which are customer centric. In return for your services, you will be paid a competitive package, which includes pension fund contributions and a medical aid allowance. You will have access to personal services through the employee assistance program and wellness programs. You...

**Gauteng**, Centurion** CLC is currently recruiting for a Customer Experience Centre Team Leader. The main purpose for the Customer Experience Centre Team Leader (CECTL) is to operate as a CXA, but also takes on additional responsibility in terms of ensuring the CEC Manager (CECM) can deliver into his/her responsibilities and contribute to the effective...

Maintain accurate and complete complaint records within the designated Complaint Management System (CMS). - Document all aspects of the investigation process, maintaining accurate and complete records for potential future reference by the Ombudsman or other regulatory bodies. - Communicate effectively with clients by explaining resolutions and complaint...

**Gauteng**, Centurion** CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. **Purpose**: To assist the...

**Gauteng**, Centurion** **Company Overview**: CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is...

Maintain accurate and complete complaint records within the designated Complaint Management System (CMS). - Document all aspects of the investigation process, maintaining accurate and complete records for potential future reference by the Ombudsman or other regulatory bodies. - Communicate effectively with clients by explaining resolutions and complaint...

**Value Added Product (VAPS) Claims Consultant** **Purpose** The purpose is the effective claims handling and settlement of VAPS claims. Ensure efficient service levels to internal and external clients. These duties include accurate reserving of a claim, reviewing insurance policies to determine cover, contacting insured clients to obtain all required...

**CLC JOB DESCRIPTION** **EMPLOYEE**: TBC l **TITLE**: Customer Experience Ambassador **Purpose** To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling of inbound and outbound calls, logging cases on the CCA, performing follow ups and maintaining excellent...

Job category: Health, Fitness, Medical and Optometry Location: Centurion Contract: Permanent Business Unit: Centurion Remuneration: R 426,864.00 EE position: No Introduction The position is to collect quality safe blood and blood products according to specific targets set per blood drive (fixed or mobile). Key Responsibilities 1. Manages cost per...

**CLC JOB DESCRIPTION** **EMPLOYEE**: TBC l **TITLE**: VAPS Team Leader **Purpose** The purpose is the effective claims handling and settlement of claims. Supervise a team of consultants working within established operational systems and handling VAPS claims from registration, right up until settlement. The **VAPS Team Leader** is responsible for the...