Customer Experience Ambassador

4 days ago


Centurion, South Africa Customer Loyalty Consultants Full time
Purpose:

To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling of inbound and outbound calls, logging cases on the CCA, performing follow-ups and maintaining excellent communication with all relevant, involved parties. Ensuring that requests for assistance are attended to and contribute to the effective operations of a customer service-orientated centre.

Minimum Requirements:

  • Grade 12 certificate or equivalent Level 4 qualification issued by SAQA.
  • Clear Criminal Record.
  • Computer Literacy MS Office: Word, Excel, Outlook, PowerPoint.
  • Minimum of 2 years experience in the call centre/customer care environment.
  • Experience in an insurance or related industry beneficial.
  • Emergency Assistance (Roadside Assist, Household Assist, Medical Assist etc.) experience beneficial.
Applicants MUST be willing to work the following shifts on a rotational basis including Weekends and Public Holidays:
  • 3 Days: 06:30 - 18:30 - 3 Days in and 3 days off.
  • 3 Days: 18:30 - 06:30 - 3 Days in and 3 days off.
  • Monday - Friday - 07:00 - 16:00 + Stand-by shift to be discussed.
  • Monday - Friday - 08:00 - 17:00 + Stand-by shift to be discussed.

NB: Please note that only shortlisted candidates will be contacted. Should you not hear from the HR Department at CLC within two weeks, kindly consider your application unsuccessful.

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