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Application Support Specialist
3 weeks ago
28240
Posted: 15/03/2024
- Negotiable- South Africa, Gauteng, South Africa Gauteng- Contract- Role :Application Support Specialist
Duration:6 Month Contract
- Budget-R400 Per hour
- Location: gauteng
- Location: Gauteng Industria- Main Purpose of Job:
- Scope of Job:
- Troubleshooting: Be the go-to problem solver, engaging with customers to find solutions for incidents, problems, and service requests.- Create Protocols for Software: Develop protocols and procedures for new and existing software, providing training to users as necessary.
- Project Management: Drive your own project portfolio with support from the Application Manager, overseeing updates, upgrades, and maintenance.
- Execute Business Priorities: Contribute to defining, planning, and documenting key projects and initiatives.
- Customer Excellence: Uphold and enhance customer satisfaction across all sites, driving best practices and optimizing operational teams.
- Vendor Relationship Management: Handle escalation inquiries from end-users, managing the troubleshooting lifecycle from customer to vendor.
- ITIL Process: Follow ITIL standards on the helpdesk to align with global standards.
- Key Result Areas:
- Finance:
- Assist with budget processes and vendor management.
- Support departmental sourcing and budgeting efforts.
- People:
- Manage contractors and ensure customer satisfaction.
- Align with SLAs and assess technical needs.
- Foster strong relationships across teams and with staff/clients.
- Process:
- Deliver on key projects for the portfolio.
- Implement operational compliance standardization.
- Manage technical problem resolution and support process improvements.
- Personal Attributes:
Experience with ERP systems (SAP, Syspro) and WMS (Datscope WMS).-
- Exceptional technical ability and SQL proficiency.
- Comfort with debugging software at various technical levels.
- Previous exposure to the ITIL process and high-pressure environments.
- Excellent analytical, problem-solving, and communication skills.
- Initiative-driven and customer service-oriented.
- Qualifications & Skills Level:
- Degree in computer science or relevant technical qualifications.
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