Current jobs related to Onboarding Specialist - Gauteng - Jobs 4 All

  • Customer Success Specialist

    1 week ago

    Gauteng, South Africa Vulcan Recruit Full time

    **Job Title: Customer Success Specialist** ***Location: Johannesburg, South Africa** **Salary: R15 000 - R25 000 per month** **Job Overview**: **_Required Skills & Qualifications:_** - Experience: 1+ years in a customer service, account management, or customer success role (experience in the fintech industry is a plus). - Communication: Excellent verbal...

  • Head of Risk and Compliance

    1 week ago

    Gauteng, South Africa Vulcan Recruit Full time

    **Position**:HEAD OF RISK AND COMPLIANCE **Location**:Bedfordview, Gauteng *** **Company Overview**: Our client is a software solutions company based in Johannesburg. They specialize in digital verification and payment solutions that ensure seamless and secure onboarding of customers, suppliers, and employees. They have showcased a remarkable 46% annual...

  • Payroll Processing Specialist

    1 week ago

    Gauteng, South Africa Caterpillar Full time

    **Career Area**:Human Resources**: **6 Months Fixed Term Contract** **Your Work Shapes the World!** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just...

  • Technical Legal Specialist

    2 weeks ago

    City of Johannesburg, Gauteng, South Africa Zeal HR Full time

    **Job Title**: Technical Legal Specialist Our client a growing company is looking to onboard a Legal Specialist in a newly established role. This will be a hybrid working arrangement role with mínimal travel and office base interaction. **Skills** - Understanding of regulatory frameworks, in international markets advantageous. - Strong ability to research...

  • Technical Audit Specialist

    1 day ago

    City of Johannesburg, Gauteng, South Africa Zeal HR Full time

    **Job Title: Technical Audit Specialist** **Introduction**: A client of ours is looking to onboard a Technical Audit Specialist in a hybrid Role based in Johannesburg. **Job Specification** Qualification - Relevant Degree - BCom/BSc or equivalent Experience and Skills - 2 years' IT/internal audit experience gained at an auditing firm - Sound...

  • Office 365 System Administrator

    2 weeks ago

    Gauteng, South Africa Pink Elephant Full time

    **MAIN RESPONSIBILITIES**: - Responsible for monitoring all operational team queues in client ITSM tools. - Responsible for working cases assigned to all operational team queues in client ITSM tools. - Responsible for monitoring and analysing Office365 environments and services for clients to ensure the highest standard of customer service in accordance...

  • Benefits Administrator

    2 weeks ago

    Gauteng, South Africa Cummins Inc. Full time

    **DESCRIPTION** We are looking for an experienced **Benefits Administrator** to join our **Human Resources Shared Services Team** in our **Benefits Department** in **Johannesburg, South Africa.** **In this role, you will make an impact in the following ways**: - Resolving Inquiries: You'll address and resolve benefits-related questions and issues for plan...

  • Tes(Temporary Employment Service) Operations

    2 weeks ago

    Gauteng, South Africa BIDVEST VERICON Full time

    **Position: TES - OPERATIONS CONTROLLER** **Location: Coastal / Inland** **Scope** - Improved efficiency for various process workflows at various clients - Supervised all aspects of the supplier onboarding process - Participated as a valued business partner in client-officiated legal reviews and risk assessment meetings - Managed daily on-site operations -...

  • Procurement Manager

    2 days ago

    Gauteng, South Africa The Right Company Full time

    **PROCUREMENT MANAGER : PACKAGING - JOHANNESBURG - R65000 to R100000** The Right Company are currently recruiting for a Procurement Manager: Packaging for a large FMCG company. You will be responsible for developing and executing the sourcing strategy for your respective category and ensure delivery of best procurement value and mitigation of supply risks....

  • Sr Technical Consultant Cmm Back Office

    7 days ago

    City of Johannesburg, Gauteng, South Africa ACI Worldwide Full time

    **Job Summary**: Ensures new and existing ACI customers receive a first class delivery service in accordance with customer expectations and contractual agreements. Primarily responsible for the identification/development of solutions for customers using company products, outsourced solutions and/or proprietary tools/techniques implemented by others. Defines...

Onboarding Specialist

1 month ago

Gauteng, South Africa Jobs 4 All Full time

**Customer Onboarding Specialist**

**Location: Remote Department**

**Operations Package: Market Related**

**Reports to: COO**

Customer Onboarding Specialist An onboarding specialist is the one who makes sure the customer has the first moment of success with the the platform. They must ensure that customers’ expectations have been met and that they feel comfortable using the platform from the first moment. A great customer onboarding specialist should also make sure customers get exceptional customer service and an amazing customer experience. In a nutshell, the main goal of an onboarding specialist is to get them to the activation point and convert them into paying users, thus improving customer retention.

Customer onboarding specialists are masters at increasing product adoption and enabling customers’ success through in-depth product understanding. They greet new customers in onboarding calls, often with a CSM present, and offer training, product tours, assist in setup, and aid in implementation. Onboarding is a crucial point in the customer journey. In many cases, it determines whether a customer stays or leaves.

The customer onboarding specialist is, therefore, a vital part of the team. As a Customer Onboarding Specialist, you will educate new customers, help solve technical problems, and ensure the smooth adoption of our products. Throughout our customer lifecycles, we prioritize delivering a fantastic customer experience, and onboarding is the first step of that process.

**TASKS**
- Conducting onboarding meetings, training, product tours, company presentations, and product demos.
- Understanding customer context and goals and providing product information to best serve those goals.
- Educating customers and optimizing their product setup for the quickest path to success.
- Eliminating roadblocks in the way of customers’ goals: product issues, poor implementation, support issues, or customer knowledge gaps, or simply poor product understanding.
- Improving product adoption, customer retention, and helping foster positive customer relationships that create a loyal customer base.
- Assisting customer support with customer issues and requests.
- Providing materials to help customers learn best practices to achieve their desired outcomes faster and more efficiently.
- Own and manage customer relationships from the point of sale through successful implementation.
- Develop measurements to help understand the impact of successful implementation.
- Create initiatives that help to drive successful product implementation.
- Help the customer define their needs and manage their timeline toward seeing value.
- Work with sales, product, and support teams to ensure that each piece of the journey meets customer expectations.
- Complete video and phone calls to ensure that customers are supported during the onboarding process.
- Successfully transfer your customer relationships to a customer success manager after onboarding.

**SKILLS & COMPETENCIES**
- Must have experience as a Customer Onboarding Specialist
- Minimum of 1 year of experience in communications, customer service and support, sales, account management, or customer success. Customer success courses / training are good to have.
- High emotional intelligence and empathy skills.
- Strong communication skills and the ability to follow customer narratives to understand their point of view and find workable solutions to their issues.
- Ability to de-escalate customer support requests and maintain a positive, goal-driven customer relationship.
- Strong analytical and goal-oriented mindset.
- Advanced IT knowledge and capabilities and ability to learn new software tools on the job.
- Pleasant and straightforward phone and video manner.
- Excellent written communication.
- Organizational skills (you'll be working with many customers, and you'll need to have expertise in place to keep all their needs organized)
- An understanding of general market needs and current use cases of businesses
- Strategically minded (you'll be helping customers come up with their overall strategy with our product