Medical Physicist- Clinical Application Specialist

3 days ago


City of Johannesburg Gauteng, South Africa Medical Placements Full time

A Clinical Applications Specialist (CAS) is responsible for consulting, training, and supporting Oncology professionals in the effective use of Software & Hardware.

Responsibilities include remote, on-site, classroom training and remote support. Independently deliver education on products to new and existing sites. Understand new workflow processes to maximize efficiencies of the offering. Manage all site preparation and documentation of onsite education per established guidelines.

Provide assistance to the support team pertaining to escalated customer calls. Demonstrate thorough knowledge of products and service policies and procedures; utilize appropriate escalation procedure as needed. CAS will also be responsible for capturing customer needs relating to training and/or product performance and should communicate openly and effectively with Product and Project management Teams.

RESPONSIBILITIES - (Using e.g. bullet points, identify the detailed aspects and specific responsibilities of the role.
- Provide market-leading, tailored training to customers, colleagues and Distributor Specialists
- Provide professional assistance and support to Marketing/Sales, R&D and international colleagues
- Ensure that customer requests are handled in a timely and professional manner in accordance with contractual obligations
- Support Marketing/Sales activities at presales stage and at exhibitions, conferences, trade shows, user meeting, and seminars, when required
- Maintain long-term positive relationships with customers acting upon customer feedback to elevate Customer Satisfaction
- Actively manage customer evaluation and assessments to monitor trends in student performance and satisfaction. Accurately assess follow-up training needs.
- Act as a conduit between customers and product development.
- Conduct any other duties as identified to support the company objectives.
- ** Master degree in Medical Physics and minimum two years experience with clinical Radiation Oncology required.**
- **Strong clinical background in Radiation Therapy **and working knowledge of clinical workflow
- Strong written and verbal communication skills in native language and English are essential.
- Excellent presentation skills (ability to communicate effectively to a group)
- Must be Culturally aware
- Familiarity with adult education, curriculum development process and educational methodology preferred
- Ability to travel domestically and internationally up to 75% of the time
- Experience with the following: Microsoft Office, Citrix and CLM systems, where applicable

**Skills**:

- Clinical experience with hardware and software is highly preferred
- Computer literacy, IT knowledge are highly prefered
- Regional market knowledge is preferred

Must be able to travel as needed for the business (up to 75%)



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