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Operations Support Manager

5 months ago

Gauteng, South Africa PFG Building Glass ( New Era Springs) Full time

Are you ready to make an impact in a dynamic and growing company? PG Glass is looking for a dedicated Operations Support Specialist to join our team and work closely with our Operational and Support Networks. If you have a keen eye for detail, excellent communication skills, and a passion for optimizing processes, we want to hear from you

**Key Responsibilities**:

- **Operational Excellence**: Collaborate with the Regional Manager to ensure compliance with industry and company standards. Identify process and system shortfalls, implement corrective procedures, and drive business controls to achieve optimal efficiency in our Fitment Centres.
- **Risk Mitigation**: Conduct regular verification checks on expenses, financial transactions, and asset management to maintain compliance and mitigate risks. Ensure adherence to financial business processes.
- **Customer Satisfaction**: Monitor customer feedback, analyze trends, and guide the resolution of complaints to enhance customer satisfaction scores (NPS). Promote a culture of service excellence.
- **Health & Safety Compliance**: Ensure adherence to Health and Safety standards, maintaining a safe and compliant workplace.
- **Brand Standards**: Monitor compliance with brand standards, identify corrective actions, and work with stakeholders to align with required standards.
- **Financial Processes**: Support the Finance Department by maintaining accounting functions in SAP, ensuring compliance with financial processes.

**Qualifications and Experience**:

- **Education**: Grade 12 and a relevant Business Diploma.
- **Knowledge**: Proficiency in Microsoft Office Suite, PG Glass Operational Systems and Practices, and Business Administration.
- **Skills**: Strong budgeting, analytical, interpersonal, and communication skills.
- **Experience**:

- 7 years in a relevant role.
- 3 years of general management experience.
- 1-2 years in a PG Support Centre or Operations environment.

**Why Join Us?**
- **Impact**: Play a crucial role in improving operational efficiency and customer satisfaction.
- **Growth**: Be part of a team that supports professional development and growth.
- **Culture**: Join a company committed to service excellence and continuous improvement.
- PG Glass is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

**Job Types**: Full-time, Permanent

**Education**:

- Diploma (required)

**Experience**:

- total functional: 7 years (required)

Willingness to travel:

- 75% (required)

Application Deadline: 2024/05/31