Wine Sales

2 months ago


Cape Town, South Africa Keen Full time

About Keen
Welcome to Keen, where art meets science. We're more than just another service provider or an outsourcing company. Keen acts as an integral extension of our clients' teams and business goals. Join our group of tastemakers specializing in digital marketing, creative, and customer experience, driving growth for our global clientele. Our vision is an ambitious one: to have best in class leaders and a culture of delivering excellence globally.
If you're keen to advance your career, embrace challenges, and redefine what's possible in the digital realm, you might just be the perfect fit for our dynamic team. Join us, and let's unlock the full potential of our clients' brands together.
Role Description
**Responsibilities**:

- Provide personalized and attentive customer service via live chat, messaging, phone calls, social media, and SMS.
- Guide customers through the wine selection and sales process, offering expert recommendations to enhance their shopping experience.
- Build relationships and trust with customers by responding promptly and thoughtfully to their inquiries.
- Utilize deep product knowledge to assist with questions about wine varieties, regions, and pairings - focusing on French wines.
- Proactively follow up with customers post-purchase to ensure satisfaction and encourage repeat business.
- Support sales initiatives by identifying upselling opportunities and helping to close sales with a customer-focused approach.
- Maintain an in-depth understanding of wine products, trends, and market preferences.
- Keep accurate records of customer interactions and feedback to help refine service processes.

**Requirements**:

- Proven experience in customer service and sales, preferably within a premium product sector.
- Strong passion for wine, with some knowledge of wine varietals, regions, and food pairings; wine industry experience is a major plus.
- Excellent English communication skills, both written and verbal - capable of delivering a warm, friendly, and professional customer experience.
- Ability to manage multiple customer touchpoints (live chat, social media, phone, and SMS) with ease and efficiency.
- Strong interpersonal skills, problem-solving abilities, and a drive to exceed customer expectations.
- Experience with CRM software or customer support tools is required.
- Experience with Shopify is a plus.

This is a full-time position, working from 10 am to 7 pm EST (4 pm to 1 am SAST), assisting customers in the U.S.
The role is hybrid but primarily in-office, based at our office in Foreshore, Cape Town. The ability to commute to and from the office in Foreshore is required.

**Benefits**:

- Transportation and Medical Aid stipend
- Hybrid remote/in-office
- Birthday off
- Professional development & training opportunities
- & More being added


  • Wine Sales Manager

    5 months ago


    Cape Town, South Africa JHG Personnel Practitioners Full time

    **CAREER OPPORTUNITY - FRANSCHHOEK ENVIRONMENT** **WINE SALES MANAGER** Our client, a well-known and established wine and herbs estate located in Franschhoek, has a vacant position for a **WINE SALES MANAGER**. The estate produces well-known wines and herbs and has an upmarket restaurant and tasting room where the wines and farm produce can be enjoyed....

  • Wine Sales Specialist

    4 weeks ago


    Cape Town, Western Cape, South Africa Keen Full time

    About KeenWelcome to Keen, a dynamic and innovative company that combines art and science to deliver exceptional results. We're a team of passionate professionals who are dedicated to helping our clients achieve their goals.As a Wine Sales and Customer Experience Specialist, you'll play a critical role in providing top-notch support to our clients in the...


  • Cape Town, South Africa Steenberg Hospitality Full time

    **Location**: Steenberg Winery, Cape Town, South Africa **Division**: Wine Division - Steenberg Vineyards **Department**: Steenberg Wine Tasting **About Steenberg Winery**: Steenberg Winery, part of Beck Family Estates, is a hallmark of South African wine excellence, providing visitors with an exceptional wine and hospitality experience. We are looking for...


  • Cape Town, South Africa Steenberg Hospitality Full time

    Location: Steenberg Winery, Cape Town, South Africa Division: Wine Division – Steenberg Vineyards Department: Steenberg Wine Tasting About Steenberg Winery: Steenberg Winery, part of Beck Family Estates, is a hallmark of South African wine excellence, providing visitors with an exceptional wine and hospitality experience. We are looking for a passionate...

  • Wine Sales Manager

    5 months ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    We are looking for a experianced, passionate Wine Sales Manager, who will lead the Sales team & drive continuous improvement & growth for this popular wine estate which offers award-winning wines & breathtaking scenery! Role Description The Wine Sales Manager will be responsible for developing and executing sales strategies, generating leads, managing &...


  • Cape Town, South Africa A24 Group Full time

    Role: Telesales Consultant – English Sparkling Wine Sales - Location: Bree St, South Africa - Target Market: On-consumption customers (restaurants, hotels, clubs). - Key Responsibilities: - Lead Generation & Cold Calling: Identify and target potential clients in Sussex, focusing on restaurants, hotels, private clubs, and wine bars. Expand to surrounding...


  • Cape Town, South Africa A24 Group Full time

    **Role: Telesales Consultant - English Sparkling Wine Sales** - **Location**: Bree St, South Africa - **Target Market**: On-consumption customers (restaurants, hotels, clubs). - **Key Responsibilities**: - **Lead Generation & Cold Calling**: Identify and target potential clients in Sussex, focusing on restaurants, hotels, private clubs, and wine bars....

  • Sales Manager

    5 months ago


    Cape Town, South Africa Principal Class Placements cc Full time

    We're seeking an experienced & strategic Sales Manager to lead the charge in expanding the horizons of 2 prestigious award-wineries nestled in the heart of Cape Town and Paarl. Join a close-knit team dedicated to crafting the finest wines & play an integral role as their Sales Manager! 2 Stage Interview Process. **What the role will entail**: - Crafting...

  • Wine Waiter

    3 months ago


    Cape Town, South Africa Crew Life at Sea Full time

    Job Title : Wine Waiter **Responsibilities**: - Wine Service: Provide personalized and knowledgeable wine service to guests, including presenting the wine list, offering recommendations, describing wines, and assisting with food and wine pairing selections. - Wine Sales: Promote and sell wines to guests, utilizing upselling techniques to enhance revenue...

  • Wine Sales Manager

    5 months ago


    Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd. Full time

    Delaire Graff Estate is looking for a Wine Sales Manager who will be responsible for all sales management and brand development of the Delaire Graff Estate wine business in all local and international markets. **Responsibilities**: - **SALES MANAGEMENT** - Developing and managing a sales plan and sales projections and budgeting specific to each client in...

  • Wine Waiter

    3 months ago


    Cape Town, South Africa Crew Life at Sea Full time

    Job Title : Wine Waiter/ess Responsibilities: Wine Service: Provide personalized and knowledgeable wine service to guests, including presenting the wine list, offering recommendations, describing wines, and assisting with food and wine pairing selections.Wine Sales: Promote and sell wines to guests, utilizing upselling techniques to enhance revenue...

  • Sales Representative

    7 months ago


    Cape Town, South Africa Vine Full time

    Our client in the Winelands who supply closures to the Wine Industry, is in need of a young and dynamic Sales Representative with a passion for the wine industry to join their team: **Requirements**: - A minimum of matric, but preference will be given to someone with a relevant qualification. - Knowledge of the Wine making process will be towards your...

  • Wine Sales Manager

    7 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    Wine Sales experience essential with track record

  • Wine Sales Manager

    5 months ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Join us at Kendrick Recruitment as we search for a dynamic Wine Sales Manager to join a prestigious boutique Wine Estate based in Stellenbosch. **About the Company**: Situated atop the Helshoogte Pass, our client, a boutique Wine Estate in Stellenbosch, offers the ultimate Cape Winelands experience. The Estate boasts fine dining, wine, exclusive boutiques,...

  • Wine Sales Manager

    5 months ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Join us at Kendrick Recruitment as we search for a dynamic Wine Sales Manager to join a prestigious boutique Wine Estate based in Stellenbosch. **About the Company**: Situated atop the Helshoogte Pass, our client, a boutique Wine Estate in Stellenbosch, offers the ultimate Cape Winelands experience. The Estate boasts fine dining, wine, exclusive boutiques,...

  • Wine Steward

    3 weeks ago


    Cape Town, South Africa HotelJobs.co.za Full time

    **Responsibilities**: - Present and serve wines to guests professionally, ensuring an impeccable standard of service. - Advise guests on wine selections, providing recommendations based on their preferences, the menu, and wine pairing principles. - Assist in developing and maintaining an extensive, world-class wine list in collaboration with the Food &...


  • Cape Town, Western Cape, South Africa Managed People Solutions Full time

    We are seeking an enthusiastic and proactive individual to fill the role of Hybrid Sales Consultant in our Cape Town region.Key Responsibilities:Effectively execute call procedures, in accordance with the SOP on pre, during and post call procedures.Collect, capture, and maintain accuracy of all wines listed on all wine lists in your sales area as per the...

  • Wine Connoisseur

    4 weeks ago


    Cape Town, Western Cape, South Africa MSC Cruises Full time

    Wine Service Expertise At MSC Cruises, we are seeking a highly skilled Wine Service Expert to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional wine service to our guests. Responsibilities: * Provide outstanding wine service in all restaurants, ensuring a seamless and memorable experience for our...

  • Wine Sales

    1 month ago


    Cape Town, South Africa Keen Full time

    About Keen! Welcome to Keen, where art meets science. We're more than just another service provider or an outsourcing company. Keen acts as an integral extension of our clients' teams and business goals. Join our group of tastemakers specializing in digital marketing, creative, and customer experience, driving growth for our global clientele. Our vision is...

  • Wine Tutor

    2 months ago


    Cape Town, South Africa Hospitality Jobs Africa Full time

    As a Wine Tutor, you will be responsible for conducting tutored wine tastings, leading cellar tours, and providing outstanding service that enhances guest satisfaction. This role requires a patient, personable, and enthusiastic individual with a passion for wine and the hospitality industry. You will play a crucial role in promoting wine sales, managing...