IT Customer Service Coordinator
2 months ago
**Job Overview**:
**Date Posted**: Posted 18 hours ago-
**Location**: Pretoria, Gauteng-
**Job Title**: IT Customer Service Coordinator- Closes: 30 September 2024**Education Level**: Diploma-
**Job Level**: Senior-
**Minimum Experience**: 5- 7 Years**IT Customer Service Coordinator required in Pretoria East.**:
My Client is seeking a dedicated IT Customer Service Co-Ordinator to join their team.
**Duties and Responsibilities**:
- Performance Management: Monitor team performance through KPIs and quality metrics, providing regular feedback to ensure SLA compliance.
- Workflow Management: Efficiently manage IT query workflow, ensuring smooth operations and adherence to schedules.
- Customer Escalations: Handle escalated customer inquiries or complaints with professionalism and a focus on resolution within timeframes.
- Reporting: Generate and analyse performance reports to identify trends and areas for improvement, making data-driven decisions to enhance team productivity and customer satisfaction.
- Quality Assurance:
- Maintain quality assurance standards to ensure consistent service quality and adherence to company policies and procedures.
- Communication: Foster open communication within the team and act as a liaison between the team and client as well as between the team and senior management, conveying feedback, challenges, and opportunities.
- Adherence to Policies: Ensure team members comply with company policies, procedures, and compliance requirements.
**Experience & Qualifications**:
- Strong leadership and interpersonal skills.
- Excellent communication and problem-solving abilities.
- Ability to work under pressure and meet performance targets.
- Good technical comprehension a must
- IT background beneficial
- Basic understanding of SQL
- Knowledge of relevant health industry regulations and best practices beneficial
-
Customer Service Liaison
3 weeks ago
Pretoria, Gauteng, South Africa beBee Professionals Full timeCustomer Relations CoordinatorbeBee Professionals is seeking a highly skilled Customer Relations Coordinator to provide exceptional customer service and manage customer relations.Key Responsibilities:Provide excellent customer service and supportManage customer relationships and resolve issuesCollaborate with internal teams to achieve business...
-
Marketing Coordinator Oncs
5 months ago
Pretoria, South Africa Sabenza IT Full timeMarketing Coordinator - ONCS HR - GENERAL Pretoria - Gauteng - South Africa Are you a dynamic and creative marketer with a passion for making a difference in the healthcare industry? Do you have experience specifically within Ortho Neuro Cranial & Spine (ONCS) fields? If so, we want you to join our innovative team as a Marketing...
-
Customer Service Liaison
2 months ago
Pretoria, Gauteng, South Africa beBee Professionals Full timeBeBee Professionals is seeking a Customer Relations Coordinator to provide exceptional customer service and manage customer interactions. Key responsibilities include responding to customer inquiries, resolving complaints, and maintaining customer records. The ideal candidate will have a strong understanding of customer service principles and practices,...
-
Customer Service Liaison
2 months ago
Pretoria, Gauteng, South Africa beBee Professionals Full timeJob Offer:beBee Professionals is seeking a skilled Customer Relations Coordinator to provide exceptional customer service and manage customer relationships.Responsibilities:• Bachelor's degree in Business Administration, Marketing, or a related field• At least 3 years of experience in customer service or customer relations• Excellent communication and...
-
Customer Experience Ambassador
5 months ago
Pretoria, South Africa Customer Loyalty Consultants (Pty) Ltd Full time**Gauteng**, Tshwane (Pretoria)** **About CLC**: At CLC, we pride ourselves on delivering exceptional customer service and providing top-notch solutions to our clients. As part of our brand promise, we are committed to ensuring that every interaction with our customers is positive and memorable. **Main Responsibilities**: - Provide EXCEPTIONAL customer...
-
Customer Service Representative
3 weeks ago
Pretoria, Gauteng, South Africa CTU Career Chatz Full timeJob Title: Frontline Customer and Sales SupportWe are seeking a highly motivated and customer-oriented individual to provide exceptional customer service and sales support to our clients.Key Responsibilities:Provide efficient and effective sales support, solutions, guidance, and advisory services to the sales team, prospects, and/or potential...
-
Financial Services Coordinator
5 days ago
Pretoria, Gauteng, South Africa Express Employment Professionals Midrand Full timeJob Title: Financial Services CoordinatorJob Summary:Express Employment Professionals Midrand is seeking a skilled Financial Services Coordinator to join our team. The successful candidate will be responsible for attending to customers, providing information, and performing related activities to ensure the conservation of the company's assets and...
-
Customer Service Ambassador
5 days ago
Pretoria, Gauteng, South Africa People Dimension Full timeCareer Profile:Guest Experience Manager is a key role within our company, responsible for delivering exceptional customer experiences across all touchpoints. This position requires a strong understanding of customer needs, a passion for delivering service excellence, and the ability to work collaboratively with cross-functional teams to drive business...
-
Customer Service Specialist
5 months ago
Pretoria, South Africa Edwards Lifesciences Full timeImagine how your ideas and expertise can change a patient’s life. At Edwards Lifesciences, our Customer Service teams in South Africa are dedicated to providing thoughtful care and meaningful interactions to patients, customers, and stakeholders. As a member of this team, you’ll Provides customer service support to customers utilizing effective...
-
Guest Services Coordinator
5 months ago
Pretoria, South Africa Kontak Recruitment SA Full timePretoria, Gauteng - Hospitality/Travel **Guest Services Coordinator (JB4333)** Pretoria, Gauteng R9 500 per month + accommodation Permanent Our client offers executive and luxury accommodation for both local and international guests. You will be required to provide guests with a professional approach, providing a customer-centric service from check-in to...
-
Customer Service and Sales Representative
5 days ago
Pretoria, Gauteng, South Africa CTU Career Chatz Full timeRole SummaryWe are seeking a highly motivated and customer-oriented professional to provide efficient and effective sales support, solutions, guidance, and advisory services to the sales team, prospects, and/or potential clients.Key ResponsibilitiesProvide exceptional customer service and sales support to clients.Coordinate office activities and operations...
-
National Customer Service Trainer
5 months ago
Pretoria, South Africa Green Marble Recruitment Consultants Full time? Elevate Your Career in the Culinary Realm! ? Are you a passionate and seasoned professional in the food and beverages industry? Do you possess a unique blend of expertise in skills development and a knack for delivering top-notch customer service? If so, we have the perfect opportunity for you to become a trailblazing Skills Development and National...
-
Head: Customer Service
5 months ago
Pretoria, South Africa Absa Bank Limited Full timeEmpowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...
-
Customer Service Support
4 months ago
Pretoria, South Africa UD Trucks Full time**Customer Service Support** **Department : SD Ops JPN CHN (BP15842)** **Job Overview** UD Trucks is known for our pioneering technologies and products within the commercial automotive industry. The main purpose of the job is to oversee the incoming stock from Central Warehouse and outgoing stock to the Dealers. This function compliments the entire...
-
Site IT Specialist
5 months ago
Pretoria, South Africa Disruptive IT Full timeA Site IT Specialist to be based at client in Pretoria, on a 3 month contract at a rate of between R23000 - R25000pm. **KEY RESPONSIBILITES** - Resolves and/or leads the resolution of complex customer IT support issues for individual customers, small sites or business units - Meets with customers and business units to understand and represent their...
-
Sr Customer Service Administrator
5 months ago
Pretoria, South Africa Thermo Fisher Scientific Full time**About Thermo Fisher Scientific**: At Thermo Fisher Scientific, each one of our 130,000 extraordinary minds have a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team...
-
Customer Service Representative
2 months ago
Pretoria, Gauteng, South Africa beBee Professionals Full timeCustomer Service Representative Job Description **About beBee Professionals** beBee Professionals is a leading company in the industry, dedicated to providing exceptional customer service to our clients. We are seeking a highly skilled and motivated Customer Service Representative to join our team in Vereeniging. **Job Summary** We are looking for a...
-
Customer Service Representative
2 months ago
Pretoria, Gauteng, South Africa beBee Professionals Full timeCustomer Service Representative Job Description **About beBee Professionals** beBee Professionals is a leading company in the industry, dedicated to providing exceptional customer service to our clients. We are seeking a highly skilled and experienced Customer Service Representative to join our team in Vereeniging. **Job Summary** We are looking for a...
-
Customer Service Representative
4 weeks ago
Pretoria, Gauteng, South Africa Affinity Services Full timeAbout the RoleWe are seeking a highly skilled and dedicated Customer Service Officer to provide exceptional service to our customers. The ideal candidate will be responsible for addressing inquiries and concerns, ensuring a positive customer experience, and delivering outstanding service quality.Key ResponsibilitiesRespond to customer inquiries in a...
-
Customer Service Representative
2 months ago
Pretoria, Gauteng, South Africa Affinity Services Full timeAbout the RoleWe are seeking a highly skilled and dedicated Customer Service Officer to provide exceptional service to our customers. As a key member of our team, you will be responsible for addressing customer inquiries and concerns, ensuring a positive customer experience.Key ResponsibilitiesRespond to customer inquiries in a professional and timely...