IT Customer Service Coordinator
2 months ago
**Job Overview**:
**Date Posted**: Posted 18 hours ago-
**Location**: Pretoria, Gauteng-
**Job Title**: IT Customer Service Coordinator- Closes: 30 September 2024**Education Level**: Diploma-
**Job Level**: Senior-
**Minimum Experience**: 5- 7 Years**IT Customer Service Coordinator required in Pretoria East.**:
My Client is seeking a dedicated IT Customer Service Co-Ordinator to join their team.
**Duties and Responsibilities**:
- Performance Management: Monitor team performance through KPIs and quality metrics, providing regular feedback to ensure SLA compliance.
- Workflow Management: Efficiently manage IT query workflow, ensuring smooth operations and adherence to schedules.
- Customer Escalations: Handle escalated customer inquiries or complaints with professionalism and a focus on resolution within timeframes.
- Reporting: Generate and analyse performance reports to identify trends and areas for improvement, making data-driven decisions to enhance team productivity and customer satisfaction.
- Quality Assurance:
- Maintain quality assurance standards to ensure consistent service quality and adherence to company policies and procedures.
- Communication: Foster open communication within the team and act as a liaison between the team and client as well as between the team and senior management, conveying feedback, challenges, and opportunities.
- Adherence to Policies: Ensure team members comply with company policies, procedures, and compliance requirements.
**Experience & Qualifications**:
- Strong leadership and interpersonal skills.
- Excellent communication and problem-solving abilities.
- Ability to work under pressure and meet performance targets.
- Good technical comprehension a must
- IT background beneficial
- Basic understanding of SQL
- Knowledge of relevant health industry regulations and best practices beneficial
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