Sr Customer Service Administrator

7 months ago

Pretoria, South Africa Thermo Fisher Scientific Full time

**About Thermo Fisher Scientific**:
At Thermo Fisher Scientific, each one of our 130,000 extraordinary minds have a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best.

Thermo Fisher Scientific provides industry leading pharma services solutions for drug development, clinical trial logistics and commercial manufacturing to customers of all sizes through our Patheon brand.

**Position Objective**:
The Customer Services Administrator provides important back office support, effective liaison, and assistance to the customer engaging team ensuring they can focus on meeting the customers’ expectations. Important duties include report data capturing, documentation and administrative support, measuring customer satisfaction and disseminate feedback to the appropriate internal department or entities.

The holder of this position will, with limited supervision and with appropriate training on software tools and processes, be capable of coordinating day to day support activities with high levels of accuracy.

**What will you do?**
- Provide general administrative support to the team including, filing, data entry, typing and assisting in the management of communications and paperwork, managing diaries, assisting with travel arrangements, looking after visitors and assisting with general reception and telephone duties
- Assist the Line Manager and department to collaborate closely with external agencies in relation to customer service matters
- Maintain accurate records/documentation associated with your work and contribute towards the smooth running of the team
- Adhere to all organisation policies and procedures
- Interact and co-operate with all members of the organisation, its suppliers and clients/customers
- Responsibly use resources and control expenses to meet agreed budgetary controls
- Immediately report problems/failures that may impact on the organisation and/or its clients/customers to Line Manager
- Assist Line Manager to make improvements and implement required changes
- Timely revision of reports and other information to customers or global project managers as required.
- Assist in maintaining FCS SA’s Quality System in compliance with Fisher Clinical Services’ approved procedures and policies, cGxP and regulatory requirements as applicable when leading the day to day activities.
- Design important metric reports to supervise daily and monthly performance.
- From time to time you may be encouraged to be part of special projects as are reasonably required of your job role

**How will you get here?**

**Education**
- Grade 12 or equivalent
- Certificate or Diploma in Business Administration, Customer Service will be beneficial
- Minimum of 2+ years’ experience in similar position with focus on Customer Service Administration

**Knowledge, Skills, Abilities**
- Experience working in the pharmaceutical industry will be beneficial
- A hands-on, hard-working and motivated individual who can work independently, with ability to multi-task, and lead/triage priorities
- Strong interpersonal skills and the ability to connect positively all levels of an organization, the customer and key suppliers
- Customer-centricity and focused
- Efficient in software packages (Microsoft office)
- Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally ted status._

  • Internal Sales

    7 months ago

    Pretoria, South Africa SR Hazardous Solutions Full time

    **JOB SUMMARY** Conduct internal sales to set targets & provide clerical and organizational support to the Sales Rep for a Waste Management company. **RESPONSIBILITIES** - Identify and qualify sales leads. - Tracking sales lead information such as names, contact information, and attending to follow up activities. - Sell to Internal Customers. - Visiting...

  • Internal Sales

    7 months ago

    Pretoria, South Africa SR Hazardous Solutions Full time

    **JOB SUMMARY** Conduct internal sales according to set targets and provide clerical and organizational support to the Sales Representative for a Waste Management company. **RESPONSIBILITIES** - Identify and qualify sales leads. - Tracking sales lead information such as names, contact information, and attending to follow up activities. - Sell to Internal...

  • Administrative Assistant

    2 weeks ago

    Pretoria, Gauteng, South Africa Mirna Butler Recruitment Full time

    Required Skills and QualificationsTo be considered for this role, you must possess excellent communication skills, interpersonal skills, and organizational skills.You should have attention to detail, excellent customer service skills, and experience in administration, particularly in customer-facing roles.A minimum of 1-2 years of experience within the...

  • Mechanical Support and Administration Services Manager

    3 weeks ago

    Pretoria, Gauteng, South Africa South African Police Service Full time

    Job OverviewThe South African Police Service is seeking a highly skilled Mechanical Support and Administration Services Manager to lead their team.

  • Sr. Project Manager Landscape

    4 weeks ago

    Pretoria, South Africa ECC Group of Companies Full time

    **Job Summary** We are seeking a highly skilled and experienced Sr. Project Manager with a background in architecture or civil engineering to manage all residential pool and landscape projects. **Major Responsibilities** 1. Managing a team of project managers with a workforce of engineers, supervisors and laborers 2. Schedule the projects in logical...

  • Customer Service Representative

    4 weeks ago

    Pretoria, Gauteng, South Africa WeBuyCars Full time

    Job TitleReceptionist/Junior AdministratorAbout the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Receptionist/Junior Administrator. The successful candidate will be responsible for providing administrative support to our Vehicle Sales Personnel and Vehicle Buying Personnel.Key ResponsibilitiesAdministrative...

  • Customer Experience Administrator

    4 months ago

    Pretoria, South Africa Capsicum Culinary Studio Full time

    Division Tertiary Business Unit Capsicum Culinary Studio Minimum experience Entry Level Company primary industry Hospitality Job functional area Customer Service **LOCATION** Pretoria Campus To manage the front-of-house duties and responsibilities at the welcoming area of the campus, answer all telephonic calls in a professional manner and route the...

  • Customer Experience Ambassador

    7 months ago

    Pretoria, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    **Gauteng**, Tshwane (Pretoria)** **About CLC**: At CLC, we pride ourselves on delivering exceptional customer service and providing top-notch solutions to our clients. As part of our brand promise, we are committed to ensuring that every interaction with our customers is positive and memorable. **Main Responsibilities**: - Provide EXCEPTIONAL customer...

  • Customer Service Representative

    1 month ago

    Pretoria, Gauteng, South Africa People Dimension Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at People Dimension.About the RoleThis is an exciting opportunity for a motivated and organized individual to work as a Receptionist, providing exceptional customer service and administrative support.Key ResponsibilitiesThe successful candidate will be responsible...

  • Customer Service Representative

    7 months ago

    Pretoria, South Africa Tracker South Africa Full time

    **Listing reference**: track_001089 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Pretoria**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: **Job description**: **RESPONSIBILITIES**: - Process sales contracts/information - Maintain region...

  • Customer Service Ambassador

    1 month ago

    Pretoria, Gauteng, South Africa Sydsen Group (Pty) Ltd Full time

    Administrative & Sales SpecialistSydsen Group (Pty) Ltd is seeking a highly skilled Administrative & Sales Specialist to join their team in Pretoria East, Gauteng.About the RoleThe Administrative & Sales Specialist will be responsible for managing customer transactions, ensuring accurate order processing, and assisting with daily administrative tasks to...

  • Oracle Database Administrator

    7 months ago

    Pretoria, South Africa Nambiti Technologies Full time

    Gauteng, Tshwane (Pretoria) We are recruiting for an Oracle Database Administrator. We are recruiting for an Oracle Database Administrator. **Duties and Responsibilities** - Creates and maintains all databases required for development, testing, education and production usage. - Performs on-going tuning of the database instances. - Install new versions of...

  • Customer Service Clerk

    6 months ago

    Pretoria, South Africa Rainbow Recruitment Full time

    **Job Advert Summary**: To ensure that orders are planned, and the correct feed is delivered at the right time and ensure administration related to sales is up to date. This role requires basic decision making and mínimal discretion. The incumbent must be able to carry out agreed SIA initiatives by achieving team targets in function. **Minimum...

  • Customer Service Director

    1 week ago

    Pretoria, Gauteng, South Africa Health Window Full time

    Job Title:Customer Service DirectorAbout the Role:We are seeking an experienced Customer Service Director to lead our call center representatives and drive performance improvements.The ideal candidate will have a proven track record of managing operations and teams, with expertise in establishing objectives, training, coaching, and leading call center...

  • Section Head: Mechanical Support and Administration Services

    4 weeks ago

    Pretoria, South Africa South African Police Service Full time

    Job title : Section Head: Mechanical Support and Administration Services (Brigadier) Job Location : Gauteng, Pretoria Deadline : December 21, 2024 Quick Recommended Links Jobs by Location Job by industries Generic Requirements:  The post requires skills in: strategic capability, analytical ability and leadership, programme and project...

  • Section Head: Mechanical Support and Administration Services

    4 weeks ago

    Pretoria, South Africa South African Police Service Full time

    Job title : Section Head: Mechanical Support and Administration Services (Brigadier)Job Location : Gauteng, PretoriaDeadline : December 21, 2024Quick Recommended Links Jobs by Location Job by industries Generic Requirements: The post requires skills in: strategic capability, analytical ability and leadership, programme and project management, financial...

  • Financial Administrator

    8 months ago

    Pretoria, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    **Gauteng**, Tshwane (Pretoria)** **(Market related)** Are you detail-oriented and proficient in Excel? We're seeking a Financial Administrator to join our team! Responsibilities include validating payments, managing communication channels, and ensuring accuracy in financial transactions. **Main Job Responsibilities**: **Daily**: - Verify payments and...

  • Customer Service Representative

    4 weeks ago

    Pretoria, Gauteng, South Africa Sunnytech Inprint Full time

    We are seeking a skilled Customer Service Representative to enhance the guest experience at Sunnytech Inprint. This role is responsible for providing exceptional service to our guests, ensuring their stay is as pleasant and comfortable as possible.About the RoleThe successful candidate will welcome and check in guests in a friendly and professional manner,...

  • Administrative Officer

    4 weeks ago

    Pretoria, Gauteng, South Africa South African Police Service Full time

    **Job Title:** Administration ClerkWe are seeking a highly organized and detail-oriented individual to join our team as an Administration Clerk. In this role, you will be responsible for providing administrative support to the Divisional Commissioner, ensuring seamless day-to-day operations.**About the Role:**The successful candidate will be responsible for...

  • Customer Service Specialist

    7 months ago

    Pretoria, South Africa Edwards Lifesciences Full time

    Imagine how your ideas and expertise can change a patient’s life. At Edwards Lifesciences, our Customer Service teams in South Africa are dedicated to providing thoughtful care and meaningful interactions to patients, customers, and stakeholders. As a member of this team, you’ll Provides customer service support to customers utilizing effective...