National Customer Service Trainer

4 weeks ago

Pretoria, South Africa Green Marble Recruitment Consultants Full time

? Elevate Your Career in the Culinary Realm ?
Are you a passionate and seasoned professional in the food and beverages industry? Do you possess a unique blend of expertise in skills development and a knack for delivering top-notch customer service? If so, we have the perfect opportunity for you to become a trailblazing Skills Development and National Customer Service Trainer Join our client's dynamic team and be the driving force behind cultivating excellence in the culinary world, setting new standards, and ensuring unparalleled service that leaves a lasting taste sensation. Ignite your career and become a key player in shaping the future of the food and beverages industry ?️✨ #CulinaryExcellence #CustomerServiceMastery

**Minimum Requirement**
- Background in developing a National Customer service team.
- Well-written training materials in above-average English language skills
- 5 years in a senior training Capacity
- Background in teaching and facilitation to large groups
- Work with New and existing staff to skill and upskill.
- Knowledge of EE submissions and all training and skills-related legislation
- Excellent communicator, resourceful, and passionate.
- High emotional intelligence and empathy skills.
- Budgeting and cost analysis for the whole department.
- Customer Relationship Management and HR Management qualification or related.

**Responsibilities**
- Resolve all training requirements for various customer operations.
- Develop and maintain documents for various processes and assist in preparing appropriate development plans for the same.
- Provide optimal level of customer service to all customers.
- Coordinate with various employees and provide feedback to all stakeholders.
- Maintain high-level knowledge of products and services.
- Facilitate in providing training sessions, develop appropriate objectives, and ensure achievement for same.
- Provide training to all operations teams as per requirement.
- Maintain records of all associated training materials and manuals.
- Provide technical support to all recruits and provide training on all human resources related to the job.
- Monitor all client issues and provide training to resolve all service-related queries.
- Ensure optimal levels of customer satisfaction and compile all feedback to analyse the work of employees.
- Provide support to all national and regional training programs.
- Participate in various team and store meetings.
- Managing a national service team.
- Driving consistency across the country.
- Implementing incentive drives.
- Driving company culture.

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