Customer Experience Ambassador
6 months ago
**Gauteng**, Tshwane (Pretoria)**
**About CLC**: At CLC, we pride ourselves on delivering exceptional customer service and providing top-notch solutions to our clients. As part of our brand promise, we are committed to ensuring that every interaction with our customers is positive and memorable.
**Main Responsibilities**:
- Provide EXCEPTIONAL customer service
- Answer inbound calls within SLA’s.
- Perform necessary follow-ups and maintain communication with all involved parties.
- Adhere to company policies and procedures regarding telephony and systems.
- Manage cases, tasks, notes, and reminders on the Call Centre Application (CCA).
- Escalate matters when necessary to Team Leaders or Management.
- Ensure efficient, professional, and timely assistance to all clients and involved parties.
- Contribute to the effective and smooth operation of the CEC.
**Key Areas of Responsibility**:
- Deliver exceptional customer service at all times.
- Answer inbound calls within specified SLAs.
- Maintain proper telephone etiquette and corporate greetings.
- Log cases accurately on the CCA and record detailed notes.
- Follow up and provide feedback to clients and involved parties.
- Adhere to company policies regarding temp members and written communication.
- Upload relevant documents to the CCA's document warehouse.
- Escalate matters promptly to Team Leaders or Management.
- Contribute to the effective operation of the CEC through teamwork and adaptability.
- Perform ad hoc duties assigned by management.
**Key Competencies**:
- Strong verbal and written communication skills.
- Excellent listening skills.
- Ability to analyze and solve problems.
- Customer service orientation.
- Organizational skills and attention to detail.
- Judgement and adaptability.
- Ability to work well in a team.
- Personal drive and resilience and
- Prior experience in Emergency Assistance environments would be advantageous
For more information please contact:
**Nhlanhla Ntuli
-
Customer Service Ambassador
2 weeks ago
Pretoria, Gauteng, South Africa Merchants Full timeCustomer Service AmbassadorPosition Overview:At Merchants, we are looking for a skilled Customer Service Ambassador to serve as the first point of contact for customers. As a leading Brand Ambassador, you will be responsible for delivering exceptional customer service in a caring and considerate manner.Responsibilities:Deliver first-class service by...
-
Customer Service Ambassador
5 hours ago
Pretoria, Gauteng, South Africa Merchants Full timeCustomer Service AmbassadorAbout Us:At Merchants, we pride ourselves on delivering exceptional customer service. As a Customer Service Ambassador, you will be the face of our company, providing top-notch support to our valued customers.Responsibilities:To deliver world-class service by accurately assessing and responding to customer needs, using sound...
-
Customer Service Ambassador
5 hours ago
Pretoria, Gauteng, South Africa Merchants Full timeMerchants Call Centre TeamWe are seeking a skilled Customer Service Ambassador to join our Merchants team, providing exceptional customer experiences and resolving issues efficiently.About the RoleThis is a fantastic opportunity for an individual who enjoys interacting with customers, has excellent communication skills, and can work in a fast-paced...
-
Customer Service Ambassador
2 weeks ago
Pretoria, Gauteng, South Africa People Dimension Full timeJob Description: Criteria:• Bilingual – English and Afrikaans• Ability to work well under pressure and be target-driven• Excellent communication skills, able to communicate on an Executive Management level• Excellent computer skills, including Excel, PowerPoint, and MS Office• Minimum of 5 years of motor retail experience• Customer handling and...
-
Customer Experience Ambassador
2 weeks ago
Pretoria, Gauteng, South Africa All Stars placement Full timeJob Summary: We are seeking a highly skilled and customer-focused Front Desk professional to join our team at All Stars placement.Key Responsibilities:Enhance the guest experience by providing exceptional customer service and facilitating special requirements.Communicate guest information to relevant parties, ensuring seamless service delivery.Manage cash...
-
Customer Service Ambassador
2 weeks ago
Pretoria, Gauteng, South Africa People Dimension Full timeCareer Profile:Guest Experience Manager is a key role within our company, responsible for delivering exceptional customer experiences across all touchpoints. This position requires a strong understanding of customer needs, a passion for delivering service excellence, and the ability to work collaboratively with cross-functional teams to drive business...
-
Brand Ambassador
1 month ago
Pretoria, Gauteng, South Africa CaRRoL BoYeS Full timeKey ResponsibilitiesAs a Brand Ambassador at CaRRoL BoYeS, you will be responsible for:Encouraging customers to visit the store and converting browsers into customersMeeting sales targets and driving sales volumes through upsellingEnsuring merchandising is visually appealing and stockedReconciling banking and till sales dailyEntering sales and ensuring...
-
Customer Service Ambassador
3 days ago
Pretoria, Gauteng, South Africa The Den Full timeJob Description:The Customer Service Ambassador will serve as the first point of contact for clients at The Den, a high-end barbershop. This role requires exceptional interpersonal skills to ensure every client receives impeccable service from arrival to departure.Responsibilities:Client Reception and Greeting: Welcoming clients warmly and efficiently...
-
Brand Ambassador
1 week ago
Pretoria, South Africa Unique Personnel Ltd Full timeThe Brand ambassador will be responsible for driving revenue growth by identifying, prospecting, and closing new business opportunities. This individual will work closely with potential clients to understand their needs and provide tailored solutions that meet their objectives. The Brand ambassador will be expected to meet and exceed monthly sales targets,...
-
Customer Service Ambassador
5 hours ago
Pretoria, Gauteng, South Africa Marriott International Full timeAbout the RoleWe are seeking a skilled and friendly Customer Service Ambassador to join our team at Marriott International. As a Front Desk Representative, you will be responsible for delivering exceptional guest experiences and ensuring seamless transactions throughout their stay.Key Responsibilities:Guest RelationsWelcome and acknowledge each guest with a...
-
Brand Ambassador
1 month ago
Pretoria, Gauteng, South Africa Browns The Diamond Store Full timeAbout the RoleWe are seeking a highly skilled and experienced Brand Ambassador to join our team at Browns The Diamond Store. As a Brand Ambassador, you will be responsible for delivering a personalized, high-end shopping experience to our discerning clientele, showcasing our exquisite jewelry collections.Your Key ResponsibilitiesEngage with clients to...
-
Fashion Retail Ambassador
7 days ago
Pretoria, Gauteng, South Africa Lovisa Full timeWe are looking for a motivated and driven individual to join our team as a Fashion Retail Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and building strong relationships with colleagues and customers.As a Fashion Retail Ambassador, you will have the opportunity to work...
-
Brand Ambassador Sales Associate
4 weeks ago
Pretoria, Gauteng, South Africa Carrol Boyes Full timeBrand Ambassador / Sales AssistantWe are an extraordinary South African company dedicated to crafting and retailing functional art. Our team is passionate about delivering exceptional customer service in our stores, and we are seeking a Brand Ambassador / Sales Assistant to join us on a flexi perm contract.Key Responsibilities:Engage with customers to...
-
Business Expansion Ambassador
3 weeks ago
Pretoria, Gauteng, South Africa Red Bull Full timeUnlock your entrepreneurial spirit as a Business Expansion Ambassador with Red Bull, where you'll thrive in a challenging, multifaceted role that demands creativity, assertiveness, and a passion for innovation. Our mission is to make Red Bull – the brand, the product, and the content – available to everyone, anywhere and at any time.In this dynamic...
-
Instore Brand Ambassador Representative
4 weeks ago
Pretoria, Gauteng, South Africa Classic Innovations Full timeJob Title: Instore Brand AmbassadorAt Classic Innovations, we are seeking a highly motivated and customer-focused Instore Brand Ambassador to join our team. As a key representative of our brand, you will play a vital role in driving brand visibility, customer engagement, and sales within retail environments.Key Responsibilities:Customer Engagement: Greet...
-
Brand Ambassador
2 weeks ago
Pretoria, Gauteng, South Africa SiG Labour Corporate Full timeWe are seeking a Brand Ambassador to join our team at SiG Labour Corporate. As a key member of our marketing team, you will be responsible for developing and implementing innovative marketing campaigns to promote our brand and services.ResponsibilitiesConduct market research to identify customer trends, competitor offerings, and demographic dataBrainstorm...
-
Career Ambassador
2 weeks ago
Pretoria, Gauteng, South Africa Talentfinder (Advtech) Full timeAbout the RoleAs a Career Ambassador at Talentfinder (Advtech), you will be responsible for building strong relationships with top-tier companies and matching talented candidates with their dream jobs. Your role will involve shaping careers and making a real impact through successful placements.About YouWe are looking for a people person with excellent...
-
Red Bull Ambassador
1 month ago
Pretoria, Gauteng, South Africa Red Bull Full timeAbout the RoleWe are seeking a highly motivated and experienced Red Bull Ambassador to join our team. As the face of the brand, you will be responsible for building and maintaining relationships with key influencers, industry players, and business partners.Your primary objective will be to establish and nurture relationships with key stakeholders, leveraging...
-
Guest Experience Manager
6 months ago
Pretoria, South Africa People Dimension Full timeCriteria: • Bilingual- English and Afrikaans • Ability to work well under pressure and be target driven • Excellent communication Skills (able to communicate on Executive Management Level) • Excellent Computer skills- Excel, power point, Ms office • Minimum of 5 Year Motor Retail Experience • Customer Handling/ Relations Experience • Post...
-
Guest Experience Manager
2 months ago
Pretoria, Gauteng, South Africa People Dimension Full timeJob DescriptionWe are seeking a highly skilled and experienced Guest Experience Manager to join our team at People Dimension.Key ResponsibilitiesManage and resolve legal and ombudsman cases on a monthly basisAct as the Academy Ambassador for training and registration with the company headProvide exceptional customer service and handle customer...